The duty of care owed to travelling employees is not a new concept for organisations, many of which have mature travel departments, polices and procedures in place to protect both employee and company in the event of a crisis or incident overseas.

Yet for a growing number of organisations, non-compliance and traveller engagement is now starting to become an issue as they are finding their travel policy processes are no longer resonating with a growing number of their travellers. Is this just a generational issue or has the digital world created a new era of choice and control which has heightened the expectations and demands of the corporate traveller?

As Millennials continue to constitute an increasing proportion of the workforce and consumer technology trends offer greater choice and control via new booking formats and sharing platforms, the authority of company travel policies is being put to the test. For organisations who are already struggling with compliance issues, this only looks set to continue for the future. Yet what may represent value for money on the one hand could result in a corporate lawsuit in the event of an incident, should it be proven in court that existing policies had knowingly been breached.

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