2015 has shown us that it is not simply those parts of the world with weak security, governance and civil order where our travellers could be at risk. Major incidents affecting the health, safety and security of our travellers can strike anywhere at any time, without warning. Yet without a robust crisis management plan in place, the impact of such incidents can be exacerbated and if duty of care is not robustly demonstrated by employer or institution, then the repercussions can be colossal, resulting in law suits and loss of reputation. When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent standards across the globe. The balance between having reasonable processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult. Many organisations are still unclear as to the scope of their liability regarding duty of care. Duty of care is not an ethical concern but a legal obligation which is embedded in workers compensation laws in the UK and can extend as far as the dependents of international assignees. By protecting your employees, your most valuable asset, you are protecting your business, financial and reputational risks. By attending this conference, delegates will be able to hear the latest advice on risks posed to workers travelling overseas and assess whether their own in-house travel and risk procedures are up to date. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the technology providers who are offering solutions in this area.
Platinum sponsor Gold sponsor Exhibitors
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Who should attend
Anyone responsible for the security, health & safety and wellbeing of employees, contractors, sub-contractors, volunteers and students while they are overseas will find the event especially useful as will those professionals with an interest in duty of care and limiting employee or student exposure to risk, particularly those involved in the areas of;
• Corporate & physical security professionals
• Human resources
• Health & safety
• Travel managers
• Risk management & insurance
• Assistance & rescue
• Legal (inhouse & private practice)
• Business Continuity
• Operational security & intelligence
• Project advisers
Programme (subject to change)
Tuesday 23rd February 2016 08.15 Refreshments, registration and exhibition 08.55 Conference organiser`s opening remarks 09.00 Welcome from the Chair Sue Williams QPM, International kidnap response expert Session One: The current landscape
09.10 Overview of the real and perceived risks facing travellers in 2016
♦ Road traffic accidents and street crime ♦ Street crime, theft and assault ♦ Accidents and disease ♦ Extreme weather events and natural disasters ♦ Kidnapping and vehicle hijack ♦ Cyber attack and malicious extortion – business travellers targeted for proprietary and confidential information ♦ Civil disorder and terrorism ♦ Air safety ♦ Black swan events Chris Torrens, Director Europe & Africa, Global Risk Analysis, Control Risks
09.35 What are the top global medical risks affecting travellers and how are these changing?
♦ What are the trends in medical cases over the past year? ♦ Why non-disease risks top the charts ♦ Which areas have the most limited healthcare facilities? ♦ How to avoid substandard and counterfeit drugs in developing countries ♦ Managing the travelling employee with a long-term health condition ♦ Conditions which are not under control ♦ Best practice guidelines for the diabetic traveller ♦ Early and undisclosed pregnancy ♦ Rare blood groups and transfusions – what you need to know Dr Mark Parrish, Regional Medical Director, Medical Services, Northern Europe International SOS
Session Two: Business Risk and Resilience
10.00 The Aquattera Energy case study
♦ Inflated risk perception causing reluctance of personnel to deploy ♦ Challenges around sub contractors relying on prime contractors for offshore security ♦ Seasoned engineer V recent graduate – balancing differing levels of overseas experience Simon Hatson, HSE and Business Improvement manager, Aquatera Energy David Curran, Director, Edson Tiger
10.25 Evacuating personnel from high risk areas
♦ Risk, threat and vulnerability considerations when designing business continuity based contingency and evacuation plans ♦ Designing a region wide contingency plan to both keep your employees safe as well as allowing business continuity ♦ Tabletop drills as a preparation and training tool ♦ Case Studies. Successes, lessons learned and follow up actions Ivor Terret, Vice President, AS Solution
10.50 Questions 11.00 Refreshment Break
11.25 Local Issues – Global Impact
♦ How does ‘business as usual’ create risk? ♦ Establishing a global operational picture ♦ Understanding business resilience ♦ Developing and implementing a global framework for employee safety ♦ Achieving stakeholder engagement across business divisions Stuart Hughes, Global Director, Adidas Group Matthew Judge, Matthew Judge, The ANVIL Group
Session Three: Who are we sending overseas?
11.50 The changing demographics of business travel
♦ The rising influence of Millennium travellers – what are their traits? ♦ How does the perception and tolerance of risk differ among age groups? ♦ Frequent travellers and complacency – is this a myth? ♦ Supporting gay staff on overseas assignments ♦ Gender differences in thinking about personal safety abroad John Rose, COO, iJET
12.25 PANEL SESSION What are the challenges around the disclosure and storage of information relating to your travellers’ profiles?
♦ medical risks ♦ pregnancy ♦ religion ♦ sexual orientation ♦ sharing information with third parties ♦ taking partners on business trips ♦ keeping track of expat families ♦ internal access to personal information and data breaches Kate Morton, Global HR Manager, Greenpeace International John Rose, COO, iJET Néstor Alfonzo Santamaría, Resilience Officer, City of London
Session Four: Legal
14.00 Considerations for developing a travel risk management (TRM) programme
♦ How expats and their families unintentially run afoul of foreign laws ♦ Study Abroad students -Victimized or arrested- too frequently ♦ Dealing with arrests and other foreign legal problems-what Due Diligence requires Dick Atkins, Attorney, International Recoveries, LLC
Session Five: Developing a travel risk management programme
14.25 Siemens process for managing travel security
♦ Siemens global risk profile ♦ The corporate process for managing travel security ♦ Lessons learned from incidents e.g. in the Middle East ♦ UK case study of how a business unit has implemented a work flow process to meet the Duty of Care & Siemens internal controls Franz J.H. Polenz, Global lead for travel security, Siemens Paul Howlett, Regional Security Officer for Western Europe, Siemens
14.50 Comic Relief case study
♦ Developing a security strategy for celebrity visits to projects ♦ The challenges of managing expectations of different stakeholders (celebrities, their agents and project workers) regarding the management of security on overseas visits ♦ Training Comic Relief staff to work in challenging environments ♦ Risk analysis and assessment of project visits and filming within these contexts Scott Desborough, Trips Manager, Comic Relief George Shaw, Managing Director, International Location Safety Ltd
15.10 Student Evacuations: Understanding perceptions and expectations
Chris Job MBE, Chief Operating Officer, Drum Cussac
15.30 Questions 15.40 Refreshment Break
Session Four: Learning from scenarios
16.05 This session will explore a range of scenarios focusing on the management and aftermath of incidents affecting travllers overseas. A panel of experts will discuss and debate the potential safety and security, legal, reputational and disciplinary consequences relating to each incident and which laws if any would be likely to come into effect and how this may differ around the world. The audience will be invited to participate with questions.
Scenario One A complex medevac from a medically underserved location Scenario Two A business traveller misses a connection because of traffic Scenario Three A midtown university organises an archaeological mission to a war torn country Scenario Four A multinational employing both expat and local workers is caught in a pandemic scenario Scenario Five Hacked and tracked Scenario Six The honey trap
Pete Cooper, Regional Security Manager, International SOS Bruce Craig, Partner, Pinsent Masons LLP Andrew Kain, International security consultant Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation (CRF)
16.50 When animals attack – lessons from the expedition industry Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation
17.25 Questions 17.35 Close of Day One and Drinks Reception
DAY TWO Wednesday 24th February 2016
08.30 Refreshments and exhibition 08.55 Welcome from the Chair Sue Williams QPM, International kidnap response expert Session Seven: Safety and security 09.00 Safety on the road and accommodation security – the value in getting this right and the cost of getting it wrong
♦ Approving foreign hotels, residential premises and ground transportation ♦ Why RTAs are such a significant risk to business travellers and NGOs ♦ The dangers in self driving ♦ The selection and use of private security providers ♦ High profile or low profile? Mark Wolsey, Enterprise Security Leader, PwC
09.25 Working in India – what issues do employers need to be mindful of when ensuring the safety and security of travelling staff and expat employees?
Part 1 – Safety/Security risks in India and mitigation measures ♦ Common safety/security risks in India ♦ Specific risks to expats living in urban centres ♦ Living in India – safeguards for expats ♦ Travel safety in India – risks and precautions ♦ Health and hygiene tips ♦ Risks and opportunities of doing business in India Colonel Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd.
Part 2 – Practical solutions from and expat perspective in India ♦ Indians’ perspectives of a Western foreigner ♦ Understanding communications and making yourself understood ♦ Is your organization selecting the correct fit for the position? ♦ Is your organization giving your professional the appropriate level of advice? ♦ Case study – evolving a driver training capsule ♦ Turn your people into Ambassadors of India ♦ Understanding India bureaucracy ♦ Advantages of registering with your Embassy and receiving information updates ♦ The advantage of having a host in Mumbai Iain Findlay, HS&E and Operations – India, Black and Veatch
10.15 CASE STUDY – Managing travel for BBC journalists in conflict zones
♦ Planning a high risk deployment ♦ Importance of the risk assessment and safety and security plan ♦ Risk ownership ♦ Supporting the operation ♦ Recovery and lessons Chris Kemp, Head of High Risk, British Broadcasting Company
Session Eight: Incident response 10.50 PANEL SESSION – Working with travel assistance and insurance companies during an incident
♦ How do insurance and assistance companies work together and where do they differ? ♦ Case studies from recent incidents Steve Bradley, Director Insurance Partnerships, International SOS Ricus Groenewald, Director of Assistance, Europe, International SOS Rachel Moore, Partner, Kennedys
Session Nine: Roundtable sessions 11.45 Round-table sessions will take place simultaneously. The round table sessions are designed to encourage discussion in smaller groups on a range of topics. Delegates will participate in 2 thirty minute round table discussions during the course of 1 hour.
Roundtable 1 Evaluating travel risk in hostile areas – Erin Steele, VP Operations, Atmospherics Unlimited Worldwide Roundtable 2 Risk assessing your business – what are your most likely worst case scenarios? Andrew Kain, International Security Expert Roundtable 3 Managing misconduct overseas Verity Stiff, Head of People Capacity and Development, CHS Alliance Roundtable 4 Understanding the principle laws surrounding duty of care Dick Atkins, Attorney International Recoveries, LLC Roundtable 5 How do IS’s current tactics threaten travellers? Tim Williams, Managing Director, Stirling Assynt (Europe) Ltd Roundtable 6 Fulfilling duty of care on expeditions Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation Roundtable 7 Accounting for peoplein a crisis Chris Job MBE, Chief Operating Officer, Drum Cussac Roundtable 8 Risk assessing study abroad programmes Rachel Stephenson, Director, Health and Safety Services, University of Hull Roundtable 9 The challenges faced by trailing spouses – a husband’s perspective Iain Findlay, HS&E and Operations – India, Black and Veatch Roundtable 10 Supporting gay staff on overseas assignments Sarah Foster, Major Partnerships Manager, Stonewall Roundtable 11 Designing and running pre-departure screening systems for overseas travellers Matt Ladbrook, Consultant in Remote Medical Care
12.45 Roundtable hosts to report back to the chair and delegates any salient points which emerged during their sessions.
Session Ten: Post incident management
14.00 Managing the psychological consequences of a traumatic incident
♦ How can an organisation prepare people psychologically before visiting high risk areas, in order to minimise any post-incident psychological reaction? ♦ What can employers/ insitutions do to help and support the psychologically traumatised employee/student following repatriation? ♦ Managing the psychological impact on colleagues and staff during and following an incident Professor Neil Greenberg, Occupational Psychiatrist, King’s College London
Session Eleven: Young people and education
14.25 Young travellers mindsets and the ‘illusion of immortality’
♦ What inspires us to travel and deciding where to go ♦ The importance of research and experiences of others ♦ Handling risk and making the right decisions ♦ Immortality and the importance of today ♦ Why travel and culture enriches our lives Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation (CRF)
14.50 Pushing the boundaries; what lessons on maximising outcomes, whilst not compromising safety, can be learnt from student overseas expeditions?
♦ Drawing mainly on experiences from major expeditions with 14-16 year olds ♦ Planning for a broad range of incredible outcomes for young people on their expeditions and the communities they visit ♦ Exploring the ideas of remote supervision on overseas expeditions ♦ Reminding ourselves why this work is so important, especially in disadvantaged communities
Philip Avery, Director of Learning & Strategy, Bohunt Education Trust
15.15 Questions 15.25 Chair’s closing remarks 15.30 Refreshments and close of conference