Understanding your Corporate Liability for Securing the Safety of Traveling Employees

The duty of care owed to travelling employees is not a new concept for organisations, many of which have mature travel departments, polices and procedures in place to protect both employee and company in the event of a crisis or incident overseas.

Yet for a growing number of organisations, non-compliance and traveller engagement is now starting to become an issue as they are finding their travel policy processes are no longer resonating with a growing number of their travellers. Is this just a generational issue or has the digital world created a new era of choice and control which has heightened the expectations and demands of the corporate traveller?

As Millennials continue to constitute an increasing proportion of the workforce and consumer technology trends offer greater choice and control via new booking formats and sharing platforms, the authority of company travel policies is being put to the test.  For organisations who are already struggling with compliance issues, this only looks set to continue for the future. Yet what may represent value for money on the one hand could result in a corporate lawsuit in the event of an incident, should it be proven in court that existing policies had knowingly been breached.

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Greg Raiff, CEO of Private Jet Services and a member of the GBTA risk committee

Greg is a regularly consulted authority on air transportation, having been quoted in national publications including: The Wall Street Journal, The Boston Globe, The Denver Post, The New York Times, Forbes and CNN.com. Raiff is a contributor on regional news features covering the air travel industry.

Greg has over 28 years’ experience at the helm of air transportation and services companies. His first business, StudentCity.com was founded in his Middlebury College dorm room in 1989 and subsequently acquired by TUI Travel PLC, a FTSE 100 leisure travel company listed on the London Stock Exchange (TT.L), with over 53,000 employees worldwide.

Matthew Bradley, Regional Security Director, Americas, International SOS and Control Risks

As Regional Security Director, Americas for International SOS and Control Risks, Matthew is responsible for travel security assistance and assessments for all countries in the Western Hemisphere.  Prior to joining International SOS, he was the Security Director for the largest mobile service provider in Honduras.  Matthew spent 14 years with the CIA with overseas postings in Chile, Argentina and ultimately as Chief of Station Honduras.  Matthew has a Bachelor of Science degree in electrical engineering and a Bachelor of Arts in Spanish literature from Rice University, Houston, Texas.  Matthew also studied Spanish and Latin American history at the University of Chile in Santiago and has travelled extensively throughout Latin America.

Detective Kevin Coffey

When it comes educating the public on end-user travel and meeting risk reduction techniques, Detective Coffey has a unique background in the areas of travel and meeting risk.

An internationally known speaker, author, and risk reduction expert, he recently retired as a Detective Sergeant with the Los Angeles Police Department (LAPD) which provided him real-life, street crime and travel risk experience.

A pioneer in travel crime investigations, he founded the LAPD’s Airport Crimes Investigations Detail where he investigated numerous crimes committed against travelers which occurred at LAX, surrounding hotels, parking lots, car rental agencies, as well as meeting and event facilities. This first-hand expertise resulted in his ability to anticipate, recognize, and develop travel crime and risk avoidance countermeasures that he has been sharing with corporate and association audiences around the globe.

During his three-decade plus career, he became an internationally recognized expert and training consultant in travel crime avoidance tactics and has been conducting thought-provoking crime and risk awareness seminars for organizations and associations, both domestically and internationally.

He’s been featured on numerous TV appearances, including ABC’s “20/20”, “The Today Show,” and the Travel Channel’s series “Travel Schemes and Rip-Off’s Revealed.”  He’s also the author of “Travel Beware, an Undercover Cops Guide to Avoiding Travel Crime.”

He is a member of the Association of Corporate Travel Executives (ACTE) and is an instructor and faculty member at the University of Southern California’s Safe Communities Institute. He resides with his family in Calabasas, California, a suburb of Los Angeles.

Dr. Myles Druckman, SVP, Medical Services, International SOS Assistance

Dr. Myles Druckman has over 25 years’ experience managing international medical services and operations for multinational organizations.  He leads a team of experts who advise and support many Fortune 500 companies in developing and managing global health programs, and is considered a thought leader in pandemic planning and global corporate health.  Dr. Druckman is a published author on international health risks, and is a regular resource for print and TV media on global health issues. Dr. Druckman has recently been leading the development of new innovative technologies to mitigate global health threats. Previously, Dr. Druckman spent 10 years running medical service operations in both Moscow, Russia and Beijing, China.  Dr. Druckman is co-chairman of the International Corporate Health Leadership Council, and is a former World Economic Forum Global Leader of Tomorrow.

W. Michael Susong, Program Consultant, iJET International

W. Michael Susong is an experienced intelligence professional in both government service and private industry. Mike distinguished himself as a former CIA operations officer and served in combat on three continents as an Army Major. He has a Masters degree in Strategic Intelligence from the Defense Intelligence Agency and was awarded the CIA’s Intelligence Star for heroism in the field.
In the private sector Mike created competitive intelligence programs for Fujitsu Limited and Ernst&Young LLP, and cofounded the cyber security company, iSIGHT Partners (acquired by FireEye). He went on to establish the industry’s first cyber threat intelligence programs at Pacific Gas and Electric Company and at Visa Incorporated.
He is the former Chair of the Council on Competitive Analysis of The Conference Board™, former Board of Directors of the Strategic and Competitive Intelligence Professionals™, is a Certified Information Security Manager (CISM™) and Certified Protection Professional (CPP™). As a volunteer, Mike is active in Orphan Secure, a NGO focused on countering global child exploitation, the National Eagle Scout Association, and as a Wilderness First Responder

Clay Hendon, VP, Global Security, Groundwork Global

Clay is the Vice President of Global Security for Groundwork.  He served in the US Army in 2003-2013, graduating from the United States Military Academy at West Point with a degree in Unconventional Warfare.  Clay is an Infantry officer and has lead soldiers in combat in both Iraq and Afghanistan.  He has over 10 years experience as a firearms and combat mindset instructor, and worked protective details and security assignments for the US government in multiple combat zones and domestic events.  Upon leaving active duty, Clay spent time as a Senior Management Consultant for a Dallas-based consulting firm, serving public and private companies across the United States.  Since joining Groundwork in 2015, Clay has sourced, trained, deployed, and lead security personnel and operations in North America, Europe, the Middle-East, and Africa.

Dick Atkins, Attorney, International Recoveries, LLC

Dick Atkins, owner of Dick Atkins, Esq. is an attorney from Philadelphia who specializes in assisting companies and individuals on legal issues in foreign countries. He is an owner of International Recoveries, LLC and lectures at travel insurance conventions. He is on the Board of Directors for the United States Travel Insurance Association.

In the Dec. 2003 / Jan. 2004 edition of National Geographic Adventure Magazine, Mr. Atkins is referred to as “the Houdini of fast escapes from international prisons.”

Mr. Atkins also represents several travel assistance companies. “Say a travel insurance company has spent money on an auto accident claim filed by an insured traveler where somebody else caused the injury,” says Atkins, “my company International Recoveries, LLC helps the insurance company recoup their money”.

“We also help the individual try to get compensation for pain and suffering or money for loss of work, etc., which the insurance company would not cover,” said Atkins.

Atkins has literally been bailing out North Americans and North American Corporations abroad since over 30 Years. He also represents foreign nationals on U.S. soil. U.S. Embassies, U.S. Insurance and other large corporate entities.

Erin L. Wilk, Global Travel Safety and Security Manager, Facebook

Currently based in Silicon Valley, Erin is the Global Travel Safety and Security Manager for Facebook, where she is developing and implementing an unprecedented travel risk management program for the company. From 2006 to 2016, Erin was with Bank of America in Charlotte, NC, where she joined as a member of the Global Human Resources Staffing team, supporting HR and Executive Recruiting. In 2009, she moved into Global Corporate Security where she developed, implemented and managed the Global Travel Safety Program for the company. As a Senior Vice President, she was responsible for approximately 60,000 business travelers and over 130 country destinations a year.

Prior to her employment at the bank, Erin was a Professional Matchmaker and Senior Sales Director for It’s Just Lunch! Erin graduated from the University of Virginia with a B.A. in Government and later completed the inaugural Global Business Travel Association (GBTA) Manager Level certification course at the UVA Darden School of Business. Erin is the Chair of the GBTA Risk Committee, a GBTA Ladders Mentor, a 2016 GBTA Masters Honors recipient and was a member of the GBTA Travel Risk Management Maturity Model (TRM3) Task Force. She is a graduate of the FBI Charlotte Citizen’s Academy and serves on the Advisory Board for the Global Congress on Travel Risk Management. She is a member of ASIS, the Business Travel News (BTN) Travel Risk Management Advisory Board and the current co-chair of the Women in Global Security Group at Facebook.

Erin is also a fan of handwritten notes and NASCAR, a Leadership Charlotte Class 37 graduate and a member of the Junior League of Palo Alto-Mid Peninsula.

David Holyoke, Global Head of Business Travel, Airbnb

As Global Head of Business Travel at Airbnb, David Holyoke is responsible for the strategic direction, execution and operation of the company’s rapidly accelerating Business Travel vertical. With twenty years of experience, David is focused on revolutionizing the way business travels by championing the needs of those that have to travel. At Airbnb, his responsibilities include working with a cross-functional team from Sales, Client Management, Operations, Marketing, Product, Analytics, Finance and Engineering.

Prior to Airbnb, David established and built Travel Leaders Corporate into one of the nation’s largest travel management companies. He began his career in sales at American Airlines, eventually leading international sales and marketing efforts at the airline’s Boston, New York and Miami hubs.

Above all else, David is a father to three independent-minded daughters, who keep him grounded and seeing the world through a very different lens.

John Endert, Senior Manager, Global Protective Services, Cisco Systems Inc.

John Endert is a Senior Manager with Cisco Global Protective Services and has been with the company since October 2011. In this role, as part of a larger team, John has regional and global responsibilities for Travel Risk Management, Investigations, Protective Work, Incident Management, and Event Security Management. Prior to joining Cisco, John was a Vice President and Regional Security Manager for Union Bank in San Francisco. He has also served as Director of Security for the Whitman for Governor campaign in California and as a Senior Manager overseeing Executive Protection and Investigations for eBay. John has also served with ATAP (Association of Threat Assessment Professionals) as the Secretary, Vice President, and President of the Northern California chapter.

Prior to his corporate career, John was in law enforcement in the California Bay Area, serving nine years with the Contra Costa County Sheriff’s Department as a Deputy Sheriff.

Suzanne Garber, Chair of the Board and Co-Founder, Gauze

Suzanne Garber is the CEO of Gauze, the world’s largest database of hospitals outside the United States whose mission is to inform and connect the hundreds of millions of international travelers who find themselves sick abroad. She is also the author of SAFETY NETwork: A Tale of Ten Truths of Executive Networking, Executive Producer of the documentary, “GAUZE: Unraveling Global Healthcare,” and Adjunct Professor of Innovation and Entrepreneurship at Temple University in Philadelphia, PA.

Suzanne Garber speaks with authority, compassion, and humor about her experiences as entrepreneur, corporate executive and filmmaker. Suzanne has been featured in the NY Times, USA Today, US News & World Report, and BusinessWeek, amongst others, and has spoken at dozens of international conferences focusing on risk mitigation, disaster recovery, medical and security networks, and globalization. She is a tri-lingual, dual US-EU citizen who has lived in 8 countries, traveled to 90+ nations plus all 7 continents, and holds a masters degree from the University of Pennsylvania and a Bachelor’s degree from Rutgers University.

Brian Jantzen, Executive Vice President, As Solution

After leaving the US Marine Corps as a captain in the early 1990s, Brian has pioneered corporate executive protection services internationally for Fortune 500 companies, high net worth families and NGOs.  He is also co-author of “Corporate Executive Protection:  An introduction for corporations and security professionals.” and the Subject Matter Expert Chair of the ASIS Executive Protection Council.  Brian has provided protection at the highest levels of corporate and philanthropic environments for 22 years, in over 35 countries. With his demonstrated ability to align security operations with both the client’s organizational goals and personal preferences, Brian uses his strong relationship building, collaboration and project and vendor management expertise to create protective strategies that deliver program efficiencies and customer satisfaction. He graduated from the University of Washington with a BA in Sociology.

As an Executive Vice President at AS Solution, Brian works with many clients as a strategist and advisor as well as being a leader of business development, marketing and social media for the company.

Andrew C. Torres, Sr. Manager, Global Environmental Health and Safety, Palo Alto Networks

Mr. Torres is a seasoned professional in the health, safety and crisis management fields with over 20 years of experience.  He currently leads the Environmental Health and Safety programs at Palo Alto Networks in Santa Clara, CA and prior to that was the Global Director of Health, Safety and Emergency Management for Salesforce.com as well as other Fortune 500 companies.

During his tenure at Salesforce.com, Mr. Torres managed all crisis events affecting employee health and wellness. This includes managing Salesforce.com’s response to Hurricane Sandy where over 200 employees were affected, establishing their first ever, national disaster relief program coordinating the evacuation of employees during the Tel Aviv missile attacks. Mr. Torres has a specialized background is crisis response and employee communication and has been an extensive partner with International SOS during the development of global pandemic preparedness planning, response to SARS and other global health risk out breaks.

In addition to Mr. Torres’ he is also known for being the Founder of First My Family. First My Family is a survival preparedness company that provides emergency kits, supplies and consulting resources to high tech businesses throughout the globe. First My Family is known worldwide for being a partner and licensee for the hit TV show, AMC’s The Walking Dead TV where Mr. Torres created AMC’s The Walking Dead Survival Kit and Zombie Preparedness Apocalypse Kit. Mr. Torres as well as First My Family have been featured locally in the Bay Area and by the Huffington Post as an entrepreneur.

Pawan Desai, Co-founder & CEO, MitKat Advisory Services

Pawan is Co-founder & CEO of MitKat Advisory Services, a premium operational risk management firm in APAC headquartered in India. Its a go to firm for any assistance in that region.
Pawan has more than two decades of experience in the security & Crisis management domain. He has led several high profile risk consultancy assignments with industry leaders across verticals for more than 100+ blue chip companies and assisted them in security risk management and assessments. In his previous role as Head – Operations, he was responsible for Physical & Information Security, Business Continuity Management and Technology Consulting at Mahindra group.

Pawan is also an acknowledged thought leader in security risk management and speaks regularly at prestigious forums like OSAC, ACSG etc. and on TV channels. He has authored several articles in professional journals and has been selected as one of the few security professionals in the country to be part of delegation representing India in the India-US security professionals meet in US in 2014. He is also a visiting faculty at leading management institutes in India. Also, elected as Secretary of Mumbai chapter of American Society for Industrial Security (ASIS).
Pawan has served in Indian Navy in Submarine arm for more than seven years.

His academic and professional qualifications include M.B.A. from and has qualifications like CISA, CISSP, CBCP, among others.

Alejandra Zapatero, Managing Attorney, Erickson Immigration Group

Alejandra is a Managing Attorney at Erickson Immigration Group and anchors the firm’s San Francisco, California office.  Alejandra’s practice focuses on corporate immigration working with large, medium, small, and start-up companies in filing employment-based petitions for foreign workers seeking temporary and permanent employment in the U.S.  Her experience includes nonimmigrant and immigrant visa petitions as well as green card and naturalization applications.

Alejandra is proficient in the preparation and filing of nonimmigrant visas including E-3, H-1B, H-1B1, L-1, O-1, and TN. She is adept in immigrant visa processes including the preparation and filing of PERM, I-140 petitions, and I-485 Adjustment of Status applications. She also counsels clients on I-9 compliance and public access file processes.

Hiba M. Anver, Senior Attorney, Erickson Immigration Group

Hiba M. Anver is a Senior Attorney on the Immigrant Visa Team of Erickson Immigration Group.  She has practiced for over 8 years, and focuses primarily on the employment-based green card process. Hiba has extensive experience in all aspects of PERM, I-140s, and I-485s. She also advises Fortune 500 companies on the immigration-related impact of mergers/acquisitions and other forms of corporate restructuring.  She is a frequent speaker on employment-based immigration topics, and has lectured on immigration law at George Washington University School of Law and the University of Texas at Arlington.  Her past experience includes Appeals/Oral Argument before the Fifth Court of Appeals.

Tony Sparks, Founder, Phantom Services, LLC

Tony Sparks spent 25 years in the United States Army with most of his career assigned to Special Operations Units responsible for Counter Terrorism and Hostage Rescue worldwide. After retirement, he continued his career as a Government Civilian (GS-14) at the United States Special Operations Command Headquarters and was directly responsible for the only program within the Department of Defense and U.S. Government that conducts Security Surveys / Vulnerability Assessments for 300+ Embassies, Consulates, and their associated hospitals, schools, and facilities. In the Maritime Industry, he was responsible for surveying over 600 U.S. Flagged cruise liners, U.S. Merchant Marine cargo ships, 50 international ports and harbors, as well as gas and oil platforms deemed significant to the U.S. Government. He was also responsible for providing technical and tactical security advice, vulnerability assessments, and recovery options to the U.S. Olympic Committee as well as the U.S. Athletes attending and participating in all Olympic Games from 1998 to 2008.  Additionally, he provided security consulting for the 2005 – 2007 NFL Super Bowls.

Member of American Society of Industrial Security since 2009
International Ship and Port Facility Security (ISPS) Certified since 2009
Member of the Contact Group on Piracy Off the Coast of Somalia, 2010
Member of the Special Advisory Council on Human Trafficking, 2013
Special advisor to the U.S. Sectary of State and State Department on Secure Aviation Transportation in Iraq and Afghanistan 2009
1998-2008 Provided, implemented, and executed the overall security assessment and operational plan for the U.S. Olympic committee as well as the U.S. Athletes
2005 – 2007 Provided security consulting to the Special Crises Management Teams for 3 NFL Super Bowls
Disaster relief planner for Indonesian Island of Sumatra tsunami, 2004
Senior Planner for the Evacuation of the U.S. Embassy in Lebanon, 2006
Senior Planner for the Evacuation of the U.S. Embassy in Libya, 2006
Senior Planner and Mission Lead for the removal of Blackwater from Iraq, 2009
Senior Planner for the Evacuation of the U.S. Embassy in Syria, 2012
Senior Planner and Mission Lead for the Evacuation of Non-Essential Personnel from the U.S. Embassy in Lebanon, 2014
Rescued 49 Children abducted and sold into the Human Trafficking Industry, 2007 to present

Ryan Pierce, Travel Manager, Americas, Salesforce

Ryan Pierce is a Kansas City, MO native and has worked in a variety of roles within Procurement for more than 10 years. Currently, he is the Americas Travel Manager for Salesforce, focused on their global air and transportation strategies.  In addition he continues to help build upon their Social, Mobile and Open platform within the Travel Industry and their Road Warriors Community. Prior to his current position he has managed a variety of spend categories, including Travel at HNTB and KCS Railway. Ryan sits on the board for Bay Area Business Travel Assn as VP of Technology and the Technology Committee for GBTA.  Ryan now lives in San Francisco and enjoys traveling, hiking and spending time with friends in his spare time.

Jim Krampen, Co-founder, Seven Corners, Inc.

Jim Krampen is the co-founder of Seven Corners, Inc., which was founded in 1993 with Justin Tysdal. Their goal was the creation of an international travel insurance company focused on personalized customer service and high quality products. Under Jim’s leadership, the company, which began with one retail product, has become a multinational, multifaceted organization. Today, Seven Corners provides numerous products and services to a variety of markets worldwide.

With over 25 years of experience in the insurance industry, Jim offers extensive knowledge and expertise in the areas of benefit design, underwriting, and distribution of insurance programs. He has directed the development of the company’s program management services by effectively partnering with insurance carriers and customers to design and implement customized retail insurance programs for various markets.

Jim has a bachelor’s degree from Purdue University and currently serves as a Board Member and Membership Chairperson for the United States Travel Insurance Association (UStiA). As a respected authority on international travel, expatriate medical insurance, and insurance niche markets, he often speaks on various insurance topics.

Jim is married and has 7 children. When he is not coaching or cheering on his kids’ sports teams, he enjoys building and racing motorcycles and cars.

Bob Howell – Senior Advisor, Critical Operations, Global Operations, iJET

Bob Howell serves as Senior Advisor, Critical Operations, Global Operations.  He is a key component to our Global Operations Division and responsible for the management and control of our Global Response Partners in support of client requirements around the world.

Bob joined iJET in 2013 and has been instrumental in providing Command, Control, Communications and Intelligence (C3I) oversight.  He has subject matter expertise in security management, internal investigations, physical security, technical security, surveillance detection/counter-surveillance and protective service operations.

Prior to joining iJET, Bob proved to be a successful founder and business owner of a Security and Intelligence company.  He has held the position of Director of a defensive Counterintelligence Program for a U.S. Government Department Defense Contractor.  He was also the Crisis, Protective Service and Investigative Lead for Accenture’s Global Asset Protection Team, reporting to the Chief Security Officer where he managed a team of professionals responsible for North America and the Caribbean initiatives.

As a Marine Corps veteran and Counterintelligence Sub-team Commander, Bob has been responsible for providing global technical mission support specific to defensive and offensive counterintelligence special operations in support of DoD operations around the world.

Brooks Scott, Head of Executive Protection and Physical Security, Tanium

Upon graduating from Rutgers University with a B.A. in English, and working as a 5th grade school teacher in Hamilton, NJ where he grew up, Brooks entered the career of law enforcement as a New Jersey State Trooper.  He spent 8 of his 10 years as a Trooper on the New Jersey State Police Executive Protection team where he became a supervisor on the detail responsible for safety of the last two New Jersey Governors.  In 2013, he resigned from his position with the state police to enter into the private sector and became Manager of Operations for the Facebook Executive Protection team.  After successfully transitioning from the public to the private sector, Brooks moved on to the position of Head of Executive Protection and Physical Security for a cybersecurity company called Tanium.  He is responsible for the creation, and implementation of the security program for the executives as well as the global security strategy for the corporation.

Amit Patel, Director of Partnerships, Lyft

As the Director of Partnerships, Amit leads business development efforts for Lyft’s enterprise suite of products. Amit is focused on forming strategic partnerships within the corporate travel and healthcare spaces.

Amit has been with Lyft (and Zimride before that) for 7 years. He is also involved in numerous non-profits including Traveling Stories and the America Indian Foundation. He is a mentor at 500 Startups and advises several startups including, DUFL, which is a travel service that ships, cleans, and stores your business attire for upcoming trips. When he’s not working, he’s either traveling, playing soccer, or spending time with friends and family.

Dillon Lantz, Director of Business Development, Private Jet Services Group (PJS

Dillon Lantz is Director of Business Development at Private Jet Services Group (PJS).  He Joined the Business Development team at PJS in February 2016. In addition to new business development initiatives, he is responsible for cultivating partnerships and developing commercial relationships. Dillon is a graduate of New England College in New Hampshire and lives in Kittery Maine.

Dan Chaparian, Product Marketing, Uber for Business

Dan Chaparian leads partnership product marketing for Uber for Business. In this role, he contributes to the development of the International SOS / Uber for Business partnership, which provides enhanced safety and security features to Uber for Business customers. Dan also works with risk and security teams to discuss how Uber for Business helps organizations keep track of their business travelers to drive better safety outcomes.

Peter Jonas, Head of Enterprise Sales, West, Uber for Business

Peter Jonas leads the West Region for Uber for Business. Based at the San Francisco headquarters he is focused on partnering with and building solutions for enterprise organizations. Prior to joining Uber in 2017, Peter spent 6+ years at Facebook as the Director of the North American Games & Mobile Apps organization. Before joining Facebook in 2010, Mr. Jonas worked in the Financial Technology Industry with SNL Financial where he led analytics for their Mergers & Acquisitions team as well as leadership roles in their Sales and Product Management teams.  He holds a BA in Economics from Hampden-Sydney College in the Commonwealth of Virginia.

Michael Goodwin, Head of Business Development, Uber for Business

Michael Goodwin leads Business Development and Partnerships for Uber for Business. Prior to Uber, Michael spent 10 years building software and hardware products in the mobile phone industry with HTC, Facebook, Google, Motorola and Sony Ericsson.

Mary Ellen Gornick, Senior Vice President, Global Products, Workplace Options

Mary Ellen is a nationally recognized expert in employee assistance and work-life. At Workplace Options, she leads the Global Products and Services division, delivering EAP, Work-Life, and Wellness services in over 200 countries and territories. Prior to joining Workplace Options, Mary Ellen founded the CPA Group, and she is a founding board member and past president of the WorldatWork’s Alliance for Work-Life Progress.