A key theme of the 2019 conference will be behavioural risk When people move out of their regular settings, their behaviour is likely to change.
The process through which business travellers evaluate their own vulnerabilty and adapt their behaviour is a complex area. Employers are ultimately responsible for ensuring that their travellers are fully aware of the risks posed by travel to a given location but if an employee has a lack of willingness to exercise caution or complacency over the risks, their likelihood of being involved in a health and safety incident rises significantly. How can companies influence their employees precautionary behaviour when they travel abroad for work? Will raising your traveller’s perception of personal risk enhance their precautionary behaviour? Understanding the psychology of travel risk perception and how this might result in behavioural change will assist employers in preparing guidelines and material which stand a better chance of resonating with their workforce. What is your employee’s general predisposition towards risk and how much does this manifest in their assessment of travel risks and behavioural response? Does high risk perception always lead to behavioural change? The costs related to employees who encounter health and safety problems overseas is very high, not to mention the fallout from any resulting lawsuits which may follow.
Duty of care, as it relates to travel safety and risk mitigation is now a widely used expression, embedded in the literature of a burgeoning travel security industry which has arisen from a dramatic shift in the corporate travel risk landscape. With global threat levels involving terrorism, extreme weather, civil wars and other geopolitical factors remaining high, your employees’ awareness and perception of risk has been heightened, as has their understanding of the safe work environment their employers are legally required to provide. Case law from around the world illustrates how employees are effectively demonstrating in court the travel safety negligence of their employers when they sue them following an incident.
How an organisation has prepared for and responded to an incident overseas affecting one or several of their employees, can ultimately mean the difference between life and death, not to mention the fallout from lawsuits, reputational loss and in some jurisdictions, criminal charges and prison sentences for directors. By attending this conference, delegates will be able to hear some of the leading initiatives from corporates and NGOs on how they mitigate risks to their employees and then assess whether their own in-house travel and risk procedures are fit for purpuse and resonating with their workforce. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, hear about some of the leading initiatives from companies who are doing it well, swap ideas and best practice and meet face to face the providers who are offering solutions in this area.
Join the Discussion
• How should an organisation interpret reasonably practicable and how might this differ from one company to another? Does the company’s size and wealth have an impact here?
• What is your employee’s general predisposition towards risk and how much does this manifest in their assessment of travel risks and behavioural response?
• How can multinational organisations overcome the challenges posed by cultural principals and attitudes to women in certain countries?
• What risks and liability might an employer face if non-compliance is consistently having little of no consequence for the offender?
• How do you keep your travel risk management programme in tune with a continually evolving business and changing security landscape?
• How should organisations overcome complacency around regular travel and the ‘we know the city, we’ve been there before’ mentality?
• What resources should companies make available to the family of an employee in the event of a serious incident abroad?
• Are companies under estimating the impact of long-term overseas assignments on their expats mental health?
• How can companies influence their employees precautionary behaviour when they travel abroad for work?
• Will raising your traveller’s perception of personal risk enhance their precautionary behaviour?
• How should an employer be communicating the residual risks which they cannot mitigate against?
• Are your travellers zoning out to too many non-targeted push alerts and notifications?
Who should attend?
• Corporate & physical security professionals
• Operational Security & Intelligence
• Global Mobility Professionals
• C Suite and Senior HR executives
• Legal (inhouse & private practice)
• Travel safety executives
• Corporate travel managers and buyers
• Business Continuity
• Health & safety
• Risk management & insurance
• Relocation Management/Residential Real Estate
• Business Continuity
• Operational security & intelligence
• Immigration
For information, please contact Caroline Fuller at caroline@contegoevents.co.uk Tel +44 (0) 797 4406673
Programme (subject to change) Wednesday 1st May, 2019
08.15 Refreshments
09.00 Welcome from the Chair
Sue Williams QPM, Former International Senior Scotland Yard Detective, Crisis Negotiator and Kidnap Investigator
09.10 KEYNOTE ADDRESS: How Are The Risks Posed To Our Travellers And Employees Based Overseas Evolving And What Could The Travel Risk Landscape Look Like In 10 Years Time?
Admiral The Right Honourable Lord West of Spithead
09.40 Questions
09.45 Why Do Smart Travellers Do Dumb Things?
What makes otherwise smart professionals take unnecessary risks during business trips? How can organisations mitigate the impact and promote safe travel habits? By using case studies
and real life examples, this session will examine the behaviours some business travellers engage in that increase their chances of illness, injury or security incident.
Harriet Brennan, Security Manager UK & Ireland, International SOS & Control Risks
10.15 Behavioural Risk Assessment And Management
• Review of the risk and threat assessment process for behaviour of concern and violence
• Case studies using video of actual violence cases
• Facilitated discussion of violence risk and behaviour of concern case management, De-escalation and escalation processes
Phillip Van Saun, Director of Risk, Security and Resilience, University of California
11.00 Questions
11.10 Refreshments and Exhibition
11.40 Managing the Security of Overseas Investigations
- How do you manage an overseas investigation?
- Balancing investigative objectives vs duty of care
- Ensuring the security of colleagues and investigation staff
Dave Carter, Head of Counter Fraud Management, British Council
12.10 Managing Travel Risks For LGBT+ Employees
David Jovic, Travel Security Manager, Vodafone
12.35 Questions
12.40 Lunch
13.50 PANEL SESSION – How Can Companies Develop Programmes Which Enable Female
Employees To Safely And Effectively Conduct Business Overseas?
- Understanding the limitations of generic advice
- Issues arising from restrictive travel advice for women
- Myths and misconceptions about the risk environment faced by women
- How can multinational organisations overcome the challenges posed by cultural principals and attitudes to women in certain countries?
Sam Roper, Strategic Security Program Manager, Google
Saul Shanagher, Director, beTravelwise, UK
Nick Powis, Head of Operations EMEA, WorldAware
Caroline Neil, Managing Director, Security and Risk Mitigation Consultant and Trainer
14.30 Safe Havens? – Paris Brussels Barcelona And London
- What specific and general planning should organisations have had in place which could have assisted their crisis and incident management during these attacks?
Dr. Russell Price, Chairman | Continuity Forum & Risk Management Committee BSI – RM/1
14.55 An Update on the New International Standard for the Management of Travel Risk
Dr. Russell Price, Chairman | Continuity Forum & Risk Management Committee BSI – RM/1
15.05 Influencing The Board – How to Present Duty of Care Initiatives To Gain
Senior-Level Buy-In
This panel discussion will explore a topic that is front of mind in many organisations: how to be heard by the board/executive management. Often Duty of Care becomes an agenda item when a crisis or a personal event triggers senior level buy-in. But how can security, HR, HSE, health, risk and travel professionals make their cases heard and present their cases to the leaders within their organisation? Our panel of experts will share their thoughts and best practices on how to frame, structure and present security and health initiatives to ensure success. Moderated by Simon Jamieson, Director of Business Development, International SOS
Guy Mathias, Risk, Compliance & Operations Director, Suntory Beverage & Food Limited
Laura Hague, Group Safety Manager, Mott MacDonald Limited
John Ludlow, Chief Executive Officer, Airmic
Grant White, Director, Threat Intelligence Advisory, InterContinental Hotels Group
15.50 Refreshments and Exhibition
16.15 Hotel Security and Security Accreditation for Hotels
Bob Quick, Executive Director at Global Secure Accreditation Ltd and CEO Bluelight Global Solutions Ltd
16.40 Could I Have Avoided Being Taken Hostage?
- Linking hostage survival training concepts to my own experience
Peter Moore, Former Hostage
17.05 Post Incident Management For The Employee and Their Family
• What resources should companies make available to the family of an employee in the event of a serious incident abroad?
- Crisis communication, social media and the fast pace of online news-how should companies be guiding family members of an employee involved in a serious incident?
- Early identification of PTSD-are your managers able to recognise the early signs and do they have the treatment tools to support the individual?
- Why screening your employees pre-deployment does not work
- Peer support training
- The risks of psychological de-briefing
Hart S. Brown, Senior Vice President, R3 Continuum
Dr. George Vergolias, Medical Director, VP – Forensic Psychologist, R3 Continuum
17.30 Questions
17.40 Close of day One and Networking Drinks Reception in the Conservatory
DAY TWO PROGRAMME
Thursday 2nd May, 2019
08.15 Refreshments
08.55 Welcome from the Chair
Sue Williams QPM, Former International Senior Scotland Yard Detective, Crisis Negotiator and Kidnap Investigator
09.00 Developing A Best Practice Travel Risk Management Programme
• What this actually means
• What is required of organisations to achieve this
• How do organisations meet these requirements – practical steps to take, key considerations
Elizabeth Lewis, Vice President, Operational and Travel Security, Deutsche Bank
09.25 How Do You Conduct A Gap Analysis To Determine Your Company’s Key Areas Of Exposure?
There are two major areas of exposure for organisations around Duty of Care. One is around the completeness and efficacy of your programme and the other is understanding the threats/hazards that your people will potentially encounter when traveling and working abroad. Using the Travel Risk Management Maturity Model (TRM3), this framework will be used to address any programme gaps with specific focus on the Risk Assessment key process area.
Learning Objectives
At the conclusion of this session, participants will be able to…
- Identify the 10 key process areas for a comprehensive TRM programme and understand the TRM3 framework.
- Evaluate the maturity level of each key process area to identify programme gaps or need for enhancement.
- Summarize the steps required to conduct a Risk Assessment.
Bruce McIndoe, Founder and Chief Evangelist, WorldAware
10.00 PANEL SESSION – What Should Companies Be Looking For When Choosing A Hotel?
- Hotel management structures – owned versus managed or franchised
- Brand vulnerability – Terrorist targeting – international hotel chains versus non branded hotels. Reality versus assumption
- Is there a correlation between branded hotels / star ratings and good security?
- What are the risk profiles to consider?
- Why local implementation and security leadership is the key?
- How can you tell if a hotel takes security seriously and has an appropriate security regime in place?
- Are their mechanisms to validate the quality of security?
- Room cost versus duty of care
- What should you be checking for when your choices are limited
- Selecting a hotel partner does not devolve your duty of care to the hotel company
- Non-hotel products & potential H&S challenges – serviced apartments, peer-to-peer accommodation. It’s becoming more popular, especially if the trip is Bleisure.
- What can go wrong – most common issues with hotel safety
Grant White, Director, Threat Intelligence Advisory, InterContinental Hotels Group
Alexandre Masraff, Co-Founder and Managing Director, UGOSAFE
David Atkin, Director, Sanderson Phillips Limited
Robert (Bob) Quick, Executive Director at Global Secure Accrediation Ltd and CEO Bluelight Global Solutions Ltd
Nick Powis, Head of Operations EMEA, WorldAware
10.40 Questions
10.50 Refreshments and Exhibition
11.15 Working in South Asian countries – what issues do employers need to be mindful of when ensuring the safety and security of travelling staff and expat employees?
• Common safety/security risks in South Asia
• Specific risks to expats living in urban centres
• Living in South Asia – safeguards for expats.
• Travel safety in South Asia – risks and precautions
• Health and hygiene tips- vaccinations, medication (prescriptions), fit for work medical if going into remote places should be considered.
• Risks and opportunities of doing business in South Asia- understand that the culture of doing business is not the same as the UK or US.
• Is your organization selecting the correct fit for the position?
• Is your organization giving your professionals the appropriate level of advice?
• Case studies
• Practical tips and tricks
Sushil Pradhan, COO, MitKat Advisory Services Pvt. Ltd
11.40 Using Legal Exposure To Motivate Change
• What trends are we seeing in recent case law around the world?
- Residual risk or negligence?
- Making reasoned decisions which are proportional-how do courts define what is proportional in a given context?
- How should an organisation interpret reasonably practicable and how might this differ from one company to another? Does the companies size and wealth have an impact here?
- Beyond box ticking-capturing the audit trail to informed consent which will hold up in court.
- Adrian Powell, Partner, Proelium Law LLP
12.05 Cyber Security on The Move
Pawan Desai, Co-founder & CEO, MitKat Advisory Services
12.30 Do Workplace Wellness Programmes Actually Work?
To attract and retain talent and meet sustainability objectives, businesses everywhere are investing in workplace wellness initiatives. But how do you make sure what you implement actually works? How do you prioritise which issues to tackle and how do you measure success? This session will aim to answer these and many more questions about the impact of workplace wellness initiatives by using research and case studies.
Dr Anthony Renshaw, Medical Director, Medical Services, Northern Europe, International SOS
12.55 Questions
13.05 Lunch
14.05 Being Mindful Of Your Team’s Mental Health During Travel
- The duty of care the manager has toward the mental health of her or his team members when travelling
- The approaches managers can use to prevent and respond to staff mental health concerns when travelling
Christine Williamson, Founder, Duty of Care International
14.30 Case Study – The Challenges Of Spousal Adjustment On International Assignments.
• My experience of living and working in India with my family.
Iain Findlay, Regional Security Manager Europe, Middle East & Africa, Black & Veatch
14.55 Duty of Care And The Doctor Who Cares
- Pre travel advice & assessment
- Medical issues during and after the transfer
- Emerging diseases
Erik van Vliet, Occupational Travel Health Advisor
15.20 Questions
15.25 Closing Remarks by the Chair
Sue Williams QPM, Former International Senior Scotland Yard Detective, Crisis Negotiator and Kidnap Investigator
15.30 Refreshments and Close of Conference
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