Duty of Care – Protecting Workers and Expats Overseas

Situational awareness will be at the very core of this year’s conference. The terrorism threat in Western Europe and geopolitical activities around the globe are impacting business travel by amplifying personal safety concerns among those travelling overseas.

Situational awareness is not only essential for recognising criminal behaviour or terrorist threats but it is also a key mindset which could drastically alter the outcome in the event of a fire, earthquake or other life threatening situation. It is the bedrock of personal safety and when adopted in a sustainable manner, can significantly improve the decisions your travellers might have to make in a complex and fast moving environment.

When you only have seconds to read a situation correctly and plan your course of action, the cost of  getting it wrong could make all the difference to your survival.

•  Are your travellers able to read a situation correctly?
•  What pre-event indicators could you  teach your travellers which might enable them to  anticipate a crisis and mitigate the risk?
•  Has too much emphasis been placed on  device related assistance which  could  leave your employees at a loss if their bag  or devices are stolen?
•  Scanning for suspicious people and exit options – what does suspicious look like?

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Suzanne Williams QPM, Former International Senior Scotland Yard Detective, Crisis Negotiator and Kidnap Investigator

As a Scotland Yard detective Suzanne WILLIAMS was the only senior officer to be   in charge of both the Kidnap and the Hostage Crisis Negotiation Units. At the highest level, she has been an active contributor to the UK Government’s crisis response process in cases of the kidnap/abduction of UK citizens overseas. Many of these cases evolved in the media spotlight others were resolved covertly, all demanded careful family support, innovative negotiation strategies and good communication to the perpetrators and other stakeholders.

Prior to that posting she also formed part of the Royalty Protection Group senior management team working from Buckingham Palace. Her role included security preparation for annual major events, crisis management for spontaneous incidents and detailed plan writing for the response to serious crime against members of the Royal Household.

Sue qualified both in the UK and USA as a Hostage Negotiator 25 years ago, in that time she has contributed to the successful resolution of hundreds of kidnaps, hostage situations on land and the high seas. She has deployed in every continent and has returned former hostages home from many parts of the world.

Sue is an experienced Senior Investigator for kidnaps and was awarded the Queen’s Police Medal; in the Queens Birthday Honours in 2003, this was in recognition of her commitment to the fields of kidnap, negotiation and saving of life. Due to her extensive experience in these areas she is currently called upon to assist and advise many foreign governments, organisations, and individuals experiencing similar crimes in action and critical incidents. .

Sue is a visiting lecturer at the Harvard Humanitarian Initiative in Boston, USA, where she works with the international aid sector developing crisis teams and ensuring kidnap response documentation is fit for purpose. She is also a retained crisis management advisor to International Maritime Bureau in London.

Sue is also a Visiting lecturer  at the University of Oxford’s Said Business School, where she presents on Negotiation.

Admiral The Right Honourable Lord West of Spithead

Born 1948, Admiral Lord West joined the Navy in 1965. He spent the majority of his naval career at sea, serving in fourteen different ships and commanding three of them. He is a graduate of the Royal Naval Staff Course, the Higher Command and Staff Course and The Royal College of Defence Studies. In 1980 he took command of the frigate HMS ARDENT taking her south to the Falkland Islands in 1982 where she was sunk in their successful recapture. He was subsequently awarded the Distinguished Service Cross for his part in the action and led the Victory Parade through the City of London.

He has held several appointments in the Ministry of Defence in the Plans, Programmes and Policy areas plus three years as head of Naval Intelligence and three years as Chief of Defence Intelligence covering the Kosovo War. He was promoted to Admiral in November 2000 when he became Commander-in-Chief Fleet, NATO Commander-in-Chief East Atlantic and NATO Commander Allied Naval Forces North. He led the United Kingdom’s maritime response to 9/11 including the invasion of Afghanistan.

He became First Sea Lord in September 2002 and the First and Principal Aide-de-Camp to HM The Queen. He inspired and organized the Trafalgar Bicentennial  Year and led the Navy during its crucial and successful role in the initial invasion of Iraq. He retired as First Sea Lord on 7 February 2006 becoming Chairman of the QinetiQ Defence Advisory Board. He advised both Conservatives and Labour on defence and foreign policy before, in July 2007, being asked by Gordon Brown to join the Government as one of the GOATs (Government of All The Talents) responsible for national security and counter-terrorism as well as cyber and Olympic security.

He produced the United Kingdom’s first ever National Security Strategy and Cyber Security strategy as well as formulating a series of other groundbreaking strategies:  the counter-terrorist policy (Contest 2); cyber security; CBRN (Chemical Biological Radiological and Nuclear; science and technology for countering international terrorism; guidance for local government in enhancing the security of crowded places. He put in place the basic construct for Olympic security for 2012 Olympics.  He was Chairman of The National Security Forum.

He left government in May 2010 and is currently chairman or strategic advisor to a number of  companies, a motivational speaker, Chancellor of Southampton Solent University, Knight President of the Knights of the Round Table, media programme maker, philanthropist , plus a number of other appointments. He is much sought after to advise on strategic risk.

Lord West was made a Knight Commander of the Order of The Bath in 2000, Knight Grand Cross in 2004, Baron in 2007 and a Privy Counselor in 2010.

Alexandre Masraff, Co-Founder and Managing Director, ONYX International Consulting & Services

Alexandre has 15 years of corporate security experience combining international and domestic field of action, for private corporations (in the hospitality and oil industries) and French government, facing a wide variety of threats from criminality to terrorism, and crisis management situations.
After a 7-year period as an airborne infantry officer, Alexandre was hired as country security manager in Saudi Arabia for Technip (2004-2005) where he organized travel procedures and selected secured hotels. Back in France, Alexandre was appointed by the French Prime minister’s directorate in charge of security and defence issues (2005-2008) to supervise the implementation of security port and maritime regulations and counter-terrorism strategy.

In 2008, Alexandre joined Accor has Risk & crisis management project manager in 2008 and was soon promoted Security VP and crisis manager for Accor France (2009-2014). Accor France is 1,500 hotels ranging from low cost to 5-star). Among his responsibilities, he was in charge of securing brands’ and hotels’ operations by implementing security procedures, selecting security service providers and technical solutions, raising staff security awareness in order to prevent all types of criminal threats against customers, staff, premises and the business model.

His key achievements are:
– Developing a comprehensive security intranet to ease reporting and legal security requirement management
– Negotiating and managing the implementation of CCTV equipment in 200 hotels.
– Integrating security in quality audit process, in customer satisfaction survey.
– Contributing to the implementation of a consistent fraud detection policy regarding bookings and credit card payments.

Alexandre currently provide security expertise to hotels in operation and under construction in Africa.
Alexandre holds a Management master degree of La Sorbonne University and is committed to make the security industry grow and improve. From 2011 to 2014, he was an active member of the French security managers’ association (CDSE) and member of the editorial committee of its magazine. He is the Co-writter of « La sécurité en entreprise » (édition Maxima – 2011) published in France and is occasional speaker in international conferences, French university and business schools.

Phillip Van Saun, Director of Risk, Security and Resilience, University of California

Phillip Van Saun is director of risk, security and resilience for the University of California Office of the President. His work, research and teaching focuses on vulnerability reduction, risk and threat management, risk sensing, gaming and decision-making. He developed coursework and serves as a lecturer in the UCLA enterprise risk and emergency management certificate programs and lectures in the research ethics and urban studies and planning programs at UCSD. Following military service, Phillip served as a consultant to the White House Military Office providing crisis management training and support to White House support personnel. In 1990 Phillip was awarded the Presidential Service Award for his service in the White House. Phillip is a board member of UCLA Extension and a member of the State Department Overseas Security Advisory Council, the Association of Threat Assessment Professionals and the Higher Education Case Managers Association. He holds an MA in communication from Trinity University, completed the executive program in crisis management at Harvard University and the scenarios program at Oxford University. He is the author of Failure Is An Option: A Primer and Guide for Managing Crises.

Frances Nobes, Global Security Operations and Research Analyst, World Vision

Frances is responsible for leading analytical support for security operations for World Vision, one of the world’s largest INGO’s, dedicated to providing life in all its fullness to over 150 million sponsored children, their families and communities in over 90 countries worldwide. Frances works with a wide range of stakeholders across multiple functions in support of key projects and conduct analysis that ensures end-to-end security capability and delivery to the field. She plays a key part in shaping and influencing areas of organisational strategic risk and readiness while also providing an interface between the World Vision security operations team and the wider humanitarian security research and analysis community.


Dr Mark Parrish is the Regional Medical Director of Northern Europe for International SOS and as such is responsible for all the medical care delivered across the region.  Prior to this he was in Australia with International Health and Medical Services, a subsidiary of International SOS where he was responsible for the health care delivered across Australia’s Immigration Detention network by a team of up to 500 health professionals.

His background includes coverage of the Asian and Middle East regions for Microsoft’s health software business; healthcare consulting with IBM Global Business Services; CEO of North Shore Private hospital, a large private hospital collocated with a tertiary public teaching hospital; General Manager of Hornsby hospital, a 260 bed major metropolitan hospital in Northern Sydney; and a number of roles in the Royal Australian Navy and Royal Navy around the world including the Antarctic,  Arabian Gulf, Caribbean, Mediterranean and Pacific.

Mike Bullen MBE MCGI Assistant Director General, The Commonwealth War Graves Commission

Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation

Lloyd Figgins is the founder and CEO of LFL Global Risk Mitigation. He is a former police officer, soldier and expedition leader and has worked in over 80 countries, including some of the world’s more hostile and remote regions. Lloyd is a Fellow of the Royal Geographical Society and a respected speaker on the subject of risk and crisis management. He often provides commentary in the media and has made regular appearances on the BBC, Fox News, ITV and Sky News. He is the author of the highly acclaimed book  ‘The Travel Survival Guide’.

Kate Morton, Global HR Director, Greenpeace

Kate has lived in The Netherlands for 25 years and has been involved with Greenpeace, in a variety of organizational support and campaign roles, for much of that time. Kate currently works closely with HR teams in all of Greenpeace’s 27 offices worldwide. As a member of the core response team at Greenpeace International, she coordinated the Duty of Care provisions throughout the detention and around the release of the ‘Arctic 30’ a group of 30 Greenpeace activists detained for 3 months by the Russian authorities at the end of 2013.

Caroline Ogden Deployment Services and Security Manager, Siemens

Caroline Ogden has been at Siemens for 6 years and is the lead in security and risk management for the Newcastle office. During her time at Siemens Newcastle, Caroline has created and implemented an Overseas Risk, Security and Duty of Care process that has been shared across other UK businesses to assist with sending personnel overseas and the risks this involves.

Iain Findlay, Regional Security Manager Europe, Middle East & Africa, Black & Veatch

Born in Pretoria, South Africa; grew up in Johannesburg having attended boarding school in the Natal Midlands. Iain has now been living in England since the late 90’s.

At the age of 18, Iain was plucked from his comfortable life pretending to be a student studying public relations and summoned into the South African Defense Force. Little did Iain know that as a result of Conscription he had found his calling. Iain went on to Commission into the infantry where his first command was a horse mounted platoon of men.

Iain then spotted an opportunity to join the British Army where he again served as an Infantry and then Cavalry Officer for a number of years. Her Majesty facilitated Iain’s quest for adventure by sending him to an assortment of exotic locations such as Canada, Kosovo, Spain, Germany, Kuwait and Iraq to name a few. Iain still serves as a Reservist with the British Army.

After leaving the Regular Army, Iain spent a number of years in Iraq working with organisations such as USAID and the Iraqi Electoral Commission. From the comforts of Mesopotamia, Iain went on to manage a food security programme for USAID in Afghanistan. Most of his work was concentrated in the rural areas away from the influences of Kabul.

Before ending up in India, Iain enjoyed seeing Libya just after the revolution and Sierra Leone before the outbreak of Ebola conducting assessments on behalf of private business and the European Union. Iain then made Mumbai his home for the next four and a half years heading up the security and risk mitigation for that region. Inclusive of India, Iain looked after Nepal, Bhutan, Bangladesh, Myanmar and Shri Lanka.

Having recently been promoted, Iain now covers Africa, Europe, Middle East and Asia.

Iain has a catch phrase “turning people into ambassadors of India.” He believes in approaching the environment with enthusiasm and turning what could be a negative situation into something positive. Mitigating Risk is how Iain enjoys success.

Alastair Homan, Associate, DAC Beachcroft

Alastair Homan is a solicitor specialising in personal injury claims.

Alastair has experience in EL, PL, product, disease and international claims.

He acts for a wide range of insurer clients.

He has represented clients successfully in the Court of Appeal: Gray v (1) Fire Alarm Fabrication Services Limited, (2) E. H. Humphries (Norton) Limited (3) Thistle Hotels Plc. (2006); and Falcongate Freight Management Limited v Zurich Financial Services Limited.

Alastair has a particular interest in international claims and acted in two reported cases: Williams v Mapfre Empresas Compañía de Seguros y Reaseguros, S.A. (2014) and Keefe v (1) Mapfre Empresas Compañía de Seguros y Reaseguros, S.A. & (2) Hoteles Piñero Canarias SL. 

Alastair has been qualified since 2000.

Dr Mike Drayton,Consultant Clinical Psychologist

Dr Mike Drayton is a  consultant  clinical  psychologist  and organisational development consultant  who  uses  his  psychology  skills  to  help  leaders,  teams  and  organisations build resilience, improve performance and reduce workplace stress.
Mike is honorary lecturer at the Universities of Birmingham and Warwick.  He is also an advisor to the charity Hostage UK and the Police Firearms Officers Association. In his spare  time,  Mike  supports  West  Bromwich Albion  FC,  writes,  and  takes  photographs
with vintage cameras

James Wood, Regional Security Operations Manager

James joined International SOS and Control Risks in May 2011 as Coordinating Security Manager for the Asia Pacific Region. He subsequently moved, in September 2014, to the role of Regional Security Operations Manager in the Europe Regional Security Centre, with a focus on Europe, Central Asia and West & Maghreb Africa.

James oversees a 24/7 team of security specialists and manages the operational advice and assistance to clients. This is done through assessing risk exposure and providing mitigation advice in order to enhance organizations level of resilience against security threats and contribute to the ongoing management of Duty of Care obligations. He also provides direct support to on-the-ground assistance throughout the region.

He has recently overseen the operational support and evacuations of clients during crises in France, Democratic Republic of Congo, Burkina Faso, Burundi, Central African Republic and Tunisia.
Prior to joining TSS, James was a police officer with Thames Valley Police in the UK. Having spent time as a uniformed officer in Oxfordshire dealing with incidents ranging from large scale protests to murders, he then moved to a specialist detective unit investigating burglaries and autocrime throughout the southeast of England. While in this post he also organized and conducted surveillance and disruption operations targeting organized crime groups throughout the Thames Valley area and with other UK police forces.

James has a BA (Hons) in French and History from the University of Warwick, specializing in French foreign policy and American politics.

Tom van Herwijnen Health, Safety & Security Manager, CBM International

ined as a Development Economist at Wageningen University and Research Centre in The Netherlands, van Herwijnen worked for the last 20 years at Country, Regional and Headquarters level in humanitarian work around the world. Among these were 6 years as Programme Director of an NGO in Afghanistan. He established and leads the Health, Safety & Security Unit of CBM International, a leading International NGO in the field of disability and development. CBM International has championed Disability Inclusive Duty of Care as an intrinsic part of its vision and mission: to improve the quality of life of people with disabilities in the poorest communities of the world. CBM’s work was highly commended during the International SOS Duty of Care Awards 2016.

Anupama Pradhan, Head of Training, MitKat Advisory Services Pvt. Ltd.

Anupama Pradhan is the Head of Training at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. As a trainer, Anupama has been conducting Women’s Safety Awareness and Self Defence Training on behalf of MitKat for the past two and a half years. Some of the valuable clients that she has conducted training for include Vodafone, Canon, Siemens, Bloomberg, Intuit, JP Morgan, Honeywell, TCS, Citibank, Sanofi, BNY Mellon, Alembic, Sears, Jardine Lloyd Thompson and HSBC.

With a Masters in Science and a degree in Education, Anupama has behind her 10 years of experience as an educator. She is also a certified trainer from the Dale Carnegie Institute, India and a certified NLP Practitioner from NFNLP, USA.

Being the daughter and wife of Army Officers, she has travelled the length and breadth of India and has a wide perspective and understanding of the cultural aspects of the country. This aids her in helping women, both Indian and Expats, understand the threats and take appropriate precautions.

Anupama is an effective communicator and has hosted a number of events and meets, including quiz competitions and live commentaries for horse riding shows and polo matches. A fitness enthusiast, she has trekked extensively.

Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd

Lieutenant Colonel Sushil Pradhan (retd) is the Director for Consultancy and Services at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. During his 22 years of military experience, Sushil handled a variety of combat, instructional, staff and multi-national assignments. He was decorated for gallantry in Counter-Terrorist operations; and has served extensively in the Himalayan high-altitudes and in deserts. He has been a combat trainer in armored warfare and fighting vehicles. A former member of the UN Peacekeeping Mission in Sierra Leone, he is also a qualified trainer for international UN peacekeepers. As a senior consultant with MitKat, he has extensive expertise in evolving risk management strategies in difficult geographies specific to India, South Asia, Africa and distressed regions of West Asia. Sushil has successfully provided customized solutions to a variety of companies including Bloomberg, Bank of America, Boeing, Caterpillar, GE, Google, IKEA, Standard Chartered Bank, JP Morgan, Siemens, Monsanto, Unilever and Vodafone amongst others. Sushil is a regular contributor to professional Security and Armed Forces Journals; and speaker in several influential security forums such as OSAC & ASIS (Middle East). His Information Services business vertical currently creates the daily India Risk Tracker, accompanied by Weekly and Monthly Forecast, the Annual India Risk Review; in addition to other special event advisories and post-event analyses. As a crisis management/security consultant, Sushil offers a variety of risk assessment and management services to organizations; with the primary focus to de-risk business and optimize operational efficiency in high-risk environments.

Michael Cannon DCM, FSyl, CPP, CMAS, Founder/Managing Director, Security Surveillance Solutions

Michael’s first career was in the Parachute Regiment before being selected for the Special Reconnaissance Unit (SRU), the forerunner of the Special Reconnaissance Regiment, where he was decorated with the second highest award for gallantry and a Mention in Dispatches.

On leaving SRU, Michael took command of a security detail for a high profile ambassador in Washington D.C. before joining the Ministry of Defence (MOD) where he held a number of key appointments across a broad spectrum of field positions, rising to Senior Executive Officer.

Upon leaving MOD Michael has provided surveillance detection and security consultancy to twenty-four industry sectors. Safeguarding security, preserving reputations, privacy and confidentiality of ultra-high net worth families, business leaders… to prevent situations with the potential to cause physical harm from unfolding, embarrassment or lead to serious family, commercial or political fallout, form a significant part of Michael’s work. To achieve this, Michael dovetails his discreet and bespoke surveillance detection services seamlessly with clients’ everyday living or protocols. This ensures that whatever is important to a client remains strictly confidential together with maximising their security and safety.

Michael is a recognised expert in the field of surveillance detection whether directed at individuals at risk or the national critical infrastructure. Michael has written two good practice guides for the detection of surveillance on behalf of a European Country’s National policy.
Michael is a Fellow of the Security Institute.

Pauline Adam, Crisis Management Project Manager, Petrofac Training

When families experience traumatic situations, it is not uncommon for their lives to unravel.  My great passion is ensuring that companies provide appropriate support and practical guidance to those families going through this experience.

I am a former UK Police Officer, with twenty years service.  For the majority of this time, I was a trained Family Liaison Officer and Coordinator, working on a range of different deployments including fatal helicopter crashes, kidnappings in sub-Sahara Africa, terrorist attacks, and murders and deaths of expatriates.

Now with Petrofac Training in Aberdeen, I work with a variety of oil and gas related companies, training and exercising them in their response to a variety of incidents which may befall that industry.  I work with the onshore support teams both at tactical and strategic levels, train them to manage whatever incident they may face and assist with the development and testing of Incident Management Plans.

My specialist area is in the support to the employees and families affected by the incident and am keen to assist companies to be prepared for the difficult task of supporting bereaved and traumatised families.  It is vital for companies to ensure they have trained and competent responders to manage this aspect of the incident and I have delivered training to both company Family Liaison Representatives and Senior Management to fulfil this role.

I have carried out this type of training in the UK, North and Central and South America, sub-Sahara Africa, Middle East and Far East.

Close family member of murdered hostage




David Curran, Director, Edson Tiger

David is a director with Edson Tiger, an international risk management company who provide consultancy, training and protective services for organisations operating in complex and challenging environments overseas.

Prior to this, David occupied senior posts in the UK Intelligence and Security Services for over twenty years. He has served in countries around the globe including Africa, the Middle East and the Far East and has first-hand experience of the recent conflicts in Iraq and Afghanistan. He is an expert in contemporary threats including international terrorism, insurgency and low intensity conflict.

He has managed complex operations in high-threat environments working closely with UK and overseas Special Services. He has also managed capacity building programmes developing indigenous defence and security capability.

He is a Member of the Security Institute, a licensed close protection professional, a Fellow of the Chartered Institute of Personnel and Development and holds a Master’s Degree in Management. He is a training and development specialist and a graduate of the National School of Government’s Training Management Programme (TMP).

Dr. Alison Wakefield Senior Lecturer in Security Risk Management, University of Portsmouth

Dr Alison Wakefield is Senior Lecturer in Security Risk Management at the University, where she is course leader of the BSc Risk and Security Management and the Professional Doctorate in Security Risk Management.

Alison also serves in a voluntary capacity as Vice Chairman of the Security Institute, the UK’s main member association for security professionals with over 2000 members, and she is a Fellow of the Institute. In 2010-11 she chaired an Institute working party that devised the pathways to becoming a Chartered Security Professional, and now serves as Academic Adviser to the Chartered Security Professionals Registration Authority.

Among Alison’s publications, she has authored Selling Security: The Private Policing of Public Space (Willan Publishing, 2003), which was shortlisted for the British Society of Criminology Book Prize 2003; and she is editor of The Sage Dictionary of Policing with Jenny Fleming (Sage, 2009) and Ethical and Social Perspectives on Situational Crime Prevention with Andrew von Hirsch and David Garland (Hart Publishing, 2000). Alison currently serves on the editorial boards of Security Journal and the Journal of Criminological Research, Policy and Practice.

Prior to joining the University of Portsmouth in January 2010, Alison taught at the University of New South Wales, Sydney. She has previously lectured at City University London and the University of Leicester, and worked for PriceWaterhouseCoopers as a management consultant. Alison was also Executive Secretary of the British Society of Criminology from 2004 to 2008.

Mike Hurst Vice Chairman, ASIS UK Chapter

Rich Stevens Assistant Director, Global Security (Risk Management), Ernst & Young LLP

Richard is the Associate Director of Global Security (EMEIA) for Ernst and Young with security responsibility for 110,000 EY employees in 98 countries. EY Global Security has recently been integrated into the EY Global Risk Management function, and Richard is leading several major projects to develop risk based security processes and programmes.  Prior to joining EY, Richard spent 17 years as a  Military Intelligence and Security Officer, and he commanded the largest Counter Intelligence and Security Company in the British Army. Richard has worked as Cyber Security Consultant, and has recently completed his thesis for his MSc in Security Management, which is blending together his experiences of Security, Intelligence and Risk.

Miriam Rich Director, Rich Communcations Ltd