Duty of Care – Protecting Workers and Students Overseas
2015 has shown us that it is not simply those parts of the world with weak security, governance and civil order where our travellers could be at risk. Major incidents affecting the health, safety and security of our travellers can strike anywhere at any time, without warning. Yet without a robust crisis management plan in place, the impact of such incidents can be exacerbated and if duty of care is not robustly demonstrated by employer or institution, then the repercussions can be colossal, resulting in law suits and loss of reputation. When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent standards across the globe. The balance between having reasonable processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult. Many organisations are still unclear as to the scope of their liability regarding duty of care. Duty of care is not an ethical concern but a legal obligation which is embedded in workers compensation laws in the UK and can extend as far as the dependents of international assignees. By protecting your employees, your most valuable asset, you are protecting your business, financial and reputational risks. By attending this conference, delegates will be able to hear the latest advice on risks posed to workers travelling overseas and assess whether their own in-house travel and risk procedures are up to date. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the technology providers who are offering solutions in this area.
Platinum sponsor Gold sponsor Exhibitors
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Who should attend
Anyone responsible for the security, health & safety and wellbeing of employees, contractors, sub-contractors, volunteers and students while they are overseas will find the event especially useful as will those professionals with an interest in duty of care and limiting employee or student exposure to risk, particularly those involved in the areas of;
• Corporate & physical security professionals
• Human resources
• Health & safety
• Travel managers
• Risk management & insurance
• Assistance & rescue
• Legal (inhouse & private practice)
• Business Continuity
• Operational security & intelligence
• Project advisers
Programme (subject to change)
Tuesday 23rd February 2016 08.15 Refreshments, registration and exhibition 08.55 Conference organiser`s opening remarks 09.00 Welcome from the Chair Sue Williams QPM, International kidnap response expert Session One: The current landscape
09.10 Overview of the real and perceived risks facing travellers in 2016
♦ Road traffic accidents and street crime ♦ Street crime, theft and assault ♦ Accidents and disease ♦ Extreme weather events and natural disasters ♦ Kidnapping and vehicle hijack ♦ Cyber attack and malicious extortion – business travellers targeted for proprietary and confidential information ♦ Civil disorder and terrorism ♦ Air safety ♦ Black swan events Chris Torrens, Director Europe & Africa, Global Risk Analysis, Control Risks
09.35 What are the top global medical risks affecting travellers and how are these changing?
♦ What are the trends in medical cases over the past year? ♦ Why non-disease risks top the charts ♦ Which areas have the most limited healthcare facilities? ♦ How to avoid substandard and counterfeit drugs in developing countries ♦ Managing the travelling employee with a long-term health condition ♦ Conditions which are not under control ♦ Best practice guidelines for the diabetic traveller ♦ Early and undisclosed pregnancy ♦ Rare blood groups and transfusions – what you need to know Dr Mark Parrish, Regional Medical Director, Medical Services, Northern Europe International SOS
Session Two: Business Risk and Resilience
10.00 The Aquattera Energy case study
♦ Inflated risk perception causing reluctance of personnel to deploy ♦ Challenges around sub contractors relying on prime contractors for offshore security ♦ Seasoned engineer V recent graduate – balancing differing levels of overseas experience Simon Hatson, HSE and Business Improvement manager, Aquatera Energy David Curran, Director, Edson Tiger
10.25 Evacuating personnel from high risk areas
♦ Risk, threat and vulnerability considerations when designing business continuity based contingency and evacuation plans ♦ Designing a region wide contingency plan to both keep your employees safe as well as allowing business continuity ♦ Tabletop drills as a preparation and training tool ♦ Case Studies. Successes, lessons learned and follow up actions Ivor Terret, Vice President, AS Solution
10.50 Questions 11.00 Refreshment Break
11.25 Local Issues – Global Impact
♦ How does ‘business as usual’ create risk? ♦ Establishing a global operational picture ♦ Understanding business resilience ♦ Developing and implementing a global framework for employee safety ♦ Achieving stakeholder engagement across business divisions Stuart Hughes, Global Director, Adidas Group Matthew Judge, Matthew Judge, The ANVIL Group
Session Three: Who are we sending overseas?
11.50 The changing demographics of business travel
♦ The rising influence of Millennium travellers – what are their traits? ♦ How does the perception and tolerance of risk differ among age groups? ♦ Frequent travellers and complacency – is this a myth? ♦ Supporting gay staff on overseas assignments ♦ Gender differences in thinking about personal safety abroad John Rose, COO, iJET
12.25 PANEL SESSION What are the challenges around the disclosure and storage of information relating to your travellers’ profiles?
♦ medical risks ♦ pregnancy ♦ religion ♦ sexual orientation ♦ sharing information with third parties ♦ taking partners on business trips ♦ keeping track of expat families ♦ internal access to personal information and data breaches Kate Morton, Global HR Manager, Greenpeace International John Rose, COO, iJET Néstor Alfonzo Santamaría, Resilience Officer, City of London
Session Four: Legal
14.00 Considerations for developing a travel risk management (TRM) programme
♦ How expats and their families unintentially run afoul of foreign laws ♦ Study Abroad students -Victimized or arrested- too frequently ♦ Dealing with arrests and other foreign legal problems-what Due Diligence requires Dick Atkins, Attorney, International Recoveries, LLC
Session Five: Developing a travel risk management programme
14.25 Siemens process for managing travel security
♦ Siemens global risk profile ♦ The corporate process for managing travel security ♦ Lessons learned from incidents e.g. in the Middle East ♦ UK case study of how a business unit has implemented a work flow process to meet the Duty of Care & Siemens internal controls Franz J.H. Polenz, Global lead for travel security, Siemens Paul Howlett, Regional Security Officer for Western Europe, Siemens
14.50 Comic Relief case study
♦ Developing a security strategy for celebrity visits to projects ♦ The challenges of managing expectations of different stakeholders (celebrities, their agents and project workers) regarding the management of security on overseas visits ♦ Training Comic Relief staff to work in challenging environments ♦ Risk analysis and assessment of project visits and filming within these contexts Scott Desborough, Trips Manager, Comic Relief George Shaw, Managing Director, International Location Safety Ltd
15.10 Student Evacuations: Understanding perceptions and expectations
Chris Job MBE, Chief Operating Officer, Drum Cussac
15.30 Questions 15.40 Refreshment Break
Session Four: Learning from scenarios
16.05 This session will explore a range of scenarios focusing on the management and aftermath of incidents affecting travllers overseas. A panel of experts will discuss and debate the potential safety and security, legal, reputational and disciplinary consequences relating to each incident and which laws if any would be likely to come into effect and how this may differ around the world. The audience will be invited to participate with questions.
Scenario One A complex medevac from a medically underserved location Scenario Two A business traveller misses a connection because of traffic Scenario Three A midtown university organises an archaeological mission to a war torn country Scenario Four A multinational employing both expat and local workers is caught in a pandemic scenario Scenario Five Hacked and tracked Scenario Six The honey trap
Pete Cooper, Regional Security Manager, International SOS Bruce Craig, Partner, Pinsent Masons LLP Andrew Kain, International security consultant Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation (CRF)
16.50 When animals attack – lessons from the expedition industry Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation
17.25 Questions 17.35 Close of Day One and Drinks Reception
DAY TWO Wednesday 24th February 2016
08.30 Refreshments and exhibition 08.55 Welcome from the Chair Sue Williams QPM, International kidnap response expert Session Seven: Safety and security 09.00 Safety on the road and accommodation security – the value in getting this right and the cost of getting it wrong
♦ Approving foreign hotels, residential premises and ground transportation ♦ Why RTAs are such a significant risk to business travellers and NGOs ♦ The dangers in self driving ♦ The selection and use of private security providers ♦ High profile or low profile? Mark Wolsey, Enterprise Security Leader, PwC
09.25 Working in India – what issues do employers need to be mindful of when ensuring the safety and security of travelling staff and expat employees?
Part 1 – Safety/Security risks in India and mitigation measures ♦ Common safety/security risks in India ♦ Specific risks to expats living in urban centres ♦ Living in India – safeguards for expats ♦ Travel safety in India – risks and precautions ♦ Health and hygiene tips ♦ Risks and opportunities of doing business in India Colonel Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd.
Part 2 – Practical solutions from and expat perspective in India ♦ Indians’ perspectives of a Western foreigner ♦ Understanding communications and making yourself understood ♦ Is your organization selecting the correct fit for the position? ♦ Is your organization giving your professional the appropriate level of advice? ♦ Case study – evolving a driver training capsule ♦ Turn your people into Ambassadors of India ♦ Understanding India bureaucracy ♦ Advantages of registering with your Embassy and receiving information updates ♦ The advantage of having a host in Mumbai Iain Findlay, HS&E and Operations – India, Black and Veatch
10.15 CASE STUDY – Managing travel for BBC journalists in conflict zones
♦ Planning a high risk deployment ♦ Importance of the risk assessment and safety and security plan ♦ Risk ownership ♦ Supporting the operation ♦ Recovery and lessons Chris Kemp, Head of High Risk, British Broadcasting Company
Session Eight: Incident response 10.50 PANEL SESSION – Working with travel assistance and insurance companies during an incident
♦ How do insurance and assistance companies work together and where do they differ? ♦ Case studies from recent incidents Steve Bradley, Director Insurance Partnerships, International SOS Ricus Groenewald, Director of Assistance, Europe, International SOS Rachel Moore, Partner, Kennedys
Session Nine: Roundtable sessions 11.45 Round-table sessions will take place simultaneously. The round table sessions are designed to encourage discussion in smaller groups on a range of topics. Delegates will participate in 2 thirty minute round table discussions during the course of 1 hour.
Roundtable 1 Evaluating travel risk in hostile areas – Erin Steele, VP Operations, Atmospherics Unlimited Worldwide Roundtable 2 Risk assessing your business – what are your most likely worst case scenarios? Andrew Kain, International Security Expert Roundtable 3 Managing misconduct overseas Verity Stiff, Head of People Capacity and Development, CHS Alliance Roundtable 4 Understanding the principle laws surrounding duty of care Dick Atkins, Attorney International Recoveries, LLC Roundtable 5 How do IS’s current tactics threaten travellers? Tim Williams, Managing Director, Stirling Assynt (Europe) Ltd Roundtable 6 Fulfilling duty of care on expeditions Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation Roundtable 7 Accounting for peoplein a crisis Chris Job MBE, Chief Operating Officer, Drum Cussac Roundtable 8 Risk assessing study abroad programmes Rachel Stephenson, Director, Health and Safety Services, University of Hull Roundtable 9 The challenges faced by trailing spouses – a husband’s perspective Iain Findlay, HS&E and Operations – India, Black and Veatch Roundtable 10 Supporting gay staff on overseas assignments Sarah Foster, Major Partnerships Manager, Stonewall Roundtable 11 Designing and running pre-departure screening systems for overseas travellers Matt Ladbrook, Consultant in Remote Medical Care
12.45 Roundtable hosts to report back to the chair and delegates any salient points which emerged during their sessions.
Session Ten: Post incident management
14.00 Managing the psychological consequences of a traumatic incident
♦ How can an organisation prepare people psychologically before visiting high risk areas, in order to minimise any post-incident psychological reaction? ♦ What can employers/ insitutions do to help and support the psychologically traumatised employee/student following repatriation? ♦ Managing the psychological impact on colleagues and staff during and following an incident Professor Neil Greenberg, Occupational Psychiatrist, King’s College London
Session Eleven: Young people and education
14.25 Young travellers mindsets and the ‘illusion of immortality’
♦ What inspires us to travel and deciding where to go ♦ The importance of research and experiences of others ♦ Handling risk and making the right decisions ♦ Immortality and the importance of today ♦ Why travel and culture enriches our lives Richard Stuttle, Founder and director, Caroline’s Rainbow Foundation (CRF)
14.50 Pushing the boundaries; what lessons on maximising outcomes, whilst not compromising safety, can be learnt from student overseas expeditions?
♦ Drawing mainly on experiences from major expeditions with 14-16 year olds ♦ Planning for a broad range of incredible outcomes for young people on their expeditions and the communities they visit ♦ Exploring the ideas of remote supervision on overseas expeditions ♦ Reminding ourselves why this work is so important, especially in disadvantaged communities
Philip Avery, Director of Learning & Strategy, Bohunt Education Trust
15.15 Questions 15.25 Chair’s closing remarks 15.30 Refreshments and close of conference
As a Scotland Yard detective Suzanne WILLIAMS was the only senior officer to be in charge of both the Kidnap and the Hostage Crisis Negotiation Units. At the highest level, she has been an active contributor to the UK Government’s crisis response process in cases of the kidnap/abduction of UK citizens overseas. Many of these cases evolved in the media spotlight others were resolved covertly, all demanded careful family support, innovative negotiation strategies and good communication to the perpetrators and other stakeholders.
Prior to that posting she also formed part of the Royalty Protection Group senior management team working from Buckingham Palace. Her role included security preparation for annual major events, crisis management for spontaneous incidents and detailed plan writing for the response to serious crime against members of the Royal Household.
Sue qualified both in the UK and USA as a Hostage Negotiator 25 years ago, in that time she has contributed to the successful resolution of hundreds of kidnaps, hostage situations on land and the high seas. She has deployed in every continent and has returned former hostages home from many parts of the world.
Sue is an experienced Senior Investigator for kidnaps and was awarded the Queen’s Police Medal; in the Queens Birthday Honours in 2003, this was in recognition of her commitment to the fields of kidnap, negotiation and saving of life. Due to her extensive experience in these areas she is currently called upon to assist and advise many foreign governments, organisations, and individuals experiencing similar crimes in action and critical incidents. .
Sue is a visiting lecturer at the Harvard Humanitarian Initiative in Boston, USA, where she works with the international aid sector developing crisis teams and ensuring kidnap response documentation is fit for purpose. She is also a retained crisis management advisor to International Maritime Bureau in London.
Sue is also a Visiting lecturer at the University of Oxford’s Said Business School, where she presents on Negotiation.
Chris Torrens manages a 40-strong team with responsibility for all political, operational and security risk assessment work undertaken by Control Risks, across the Europe and Africa region, via both online and consulting channels.
Chris’s recent consulting experience includes:
♦ Devising and delivering an anti-corruption workshop for senior directors of a European private equity firm active in infrastructure sector across emerging and frontier markets
♦ Managing a global fraud investigation for a European consumer goods giant with significant China operations
♦ Providing due diligence and business intelligence research into real estate entity for a Middle Eastern client
Chris also worked as the London-based Deputy Director of Global Client Services for Europe & Africa, managing key accounts in the financial services sector and growing relationships with Asia-based clients. Before moving back to London in 2009, Chris was General Manager and Director of Corporate Investigations for China, based in Shanghai, where he lived for 11 years. Chris first worked for Control Risks in London as Asia-Pacific analyst in 1989-1994, covering Greater China, South-east Asia and the Korean peninsula.
Chris also worked as Associate Director for PricewaterhouseCoopers’ in their Advisory practice in Shanghai, and as the Hong Kong-based Head of Research at Batey Burn, a government relations and business advisory firm.
Chris is a media spokesperson for the company on geo-political and corruption issues, and has been interviewed on the BBC, Sky News, Bloomberg and CNBC. His articles have appeared in the Economist, Financial Times and specialist publications. His book, Doing Business in China, was published by The Economist Group in 2010.
Chris is a Certified Fraud Examiner (CFE) and holds an MBA from the China-Europe International Business School in Shanghai. He has a BA Honours degree in Modern Chinese Studies from the University of Leeds and speaks Mandarin Chinese.
Dr Mark Parrish, MB ChB, MHA, FRACGP, MRCGP, FRACMA is the Regional Medical Director of International Health and Medical Services, a subsidiary of International SOS. He is responsible for the health care delivered across Australia’s Immigration Detention network by a team of 300 health professionals.
His background includes coverage of the Asian and Middle East regions for Microsoft’s health software business; healthcare consulting with IBM Global Business Services; CEO of North Shore Private hospital, a large private hospital collocated with a tertiary public teaching hospital; General Manager of Hornsby hospital, a 260 bed major metropolitan hospital in Northern Sydney; and a number of roles in the Royal Australian Navy and Royal Navy around the world including the Antarctic, Arabian Gulf, Caribbean, Mediterranean and Pacific.
Simon has worked in the offshore Industry and been a member of the Offshore Group Committee since 2012, working initially within the marine sector before joining Aquaterra Energy, Norwich as Head of QHSE & Business Improvement, covering all company operations worldwide.
Before moving to the offshore sector, Simon worked in manufacturing for 18 years in various Health & Safety Management positions. During this time he served as Vice Chair of IOSH Food and Drink Group committee, and received the IOSH President’s award in 2012 for contributions to health & safety in manufacturing.
Simon is currently chairman of the IOSH offshore Group and a frequent speaker at IOSH events and international conferences. He has also been a mentor for candidates planning and preparing their Peer Review submission for chartered membership.
Simon has an MSc & PgC in Occupational Health and Safety Management, is a Chartered Safety Practitioner, and was the winner of the IOSH Bright Spark Award in 2014 for his research project seeking to challenge the variances in employee engagement on marine survey vessels.
David is a director with Edson Tiger, an international risk management company who provide consultancy, training and protective services for organisations operating in complex and challenging environments overseas.
Prior to this, David occupied senior posts in the UK Intelligence and Security Services for over twenty years. He has served in countries around the globe including Africa, the Middle East and the Far East and has first-hand experience of the recent conflicts in Iraq and Afghanistan. He is an expert in contemporary threats including international terrorism, insurgency and low intensity conflict.
He has managed complex operations in high-threat environments working closely with UK and overseas Special Services. He has also managed capacity building programmes developing indigenous defence and security capability.
He is a Member of the Security Institute, a licensed close protection professional, a Fellow of the Chartered Institute of Personnel and Development and holds a Master’s Degree in Management. He is a training and development specialist and a graduate of the National School of Government’s Training Management Programme (TMP).
Ivor brings more than two decades of experience in international security operations, training and consulting in the public, corporate and private sectors. A highly regarded security expert, Ivor has instructed hundreds of government, corporate and private sector students on topics including executive protection, high-risk facility security, covert protection, surveillance detection and counter-terrorism. Ivor has designed and implemented security master plans for counter terrorism units, at-risk fixed sites, EP details, covert details and specialist protective details. Ivor has been directly involved with contingency planning and complex evacuations having conducted both a “boots on the ground” and “remote management” function.
Ivor is currently based in Israel, where he was a founding member, team leader and instructor at a government surveillance detection and covert protection unit specializing in surveillance detection and covert protection.
Ivor was awarded a MSc Degree from the University of Leicester in Risk and Security Management and is currently the elected Chair for the Israeli Chapter of ASIS.
Stuart Hughes Global Senior Director of Profit Protection holds a degree in Security & Risk Management and is an ASIS Certified Protection Professional. Stuart is an active member of the Security Institute, ECR Shrinkage Committee, CSO Round Table and ASIS. Joining the adidas Group in 2004 he has held roles at store, regional, national, European, EMEA and global levels, appointed as global director in 2010.
He has recruited and developed a team comprised of experts in the fields of investigation, health & safety, business continuity, event security, as well as loss prevention. Responsible for 2500 retail stores and the global supply chain, as well as corporate dashboard risks such as; security at major sporting events, corporate investigations, business resilience ,crisis management and global travel security.
He has changed the thinking of the corporate risk owners to perceive security as a competitive enabler in risk mitigation , a key component in “Winning the consumer” enabling true implementation of a “Sell more lose less” culture.
Matthew Judge is the Managing Director of The ANVIL Group, an internationally renowned single source security organisation specialising in Travel Risk Management and Crisis Avoidance. Matthew is responsible for the strategic development of the company’s highly innovative products and services, and is regularly invited to speak on the subject of Corporate Governance and Duty of Care.
Matthew is an active member of the ITM, ACTE, ASIS International and the City of London Crime Prevention Association.
Prior to joining The ANVIL Group, Matthew spent over 17 years working as a commercial consultant in corporate environments, designing and implementing tailored business processes utilising leading edge technology.
Dick Atkins, owner of Dick Atkins, Esq. is an attorney from Philadelphia who specializes in assisting companies and individuals on legal issues in foreign countries. He is an owner of International Recoveries, LLC and lectures at travel insurance conventions. He is on the Board of Directors for the United States Travel Insurance Association.
In the Dec. 2003 / Jan. 2004 edition of National Geographic Adventure Magazine, Mr. Atkins is referred to as “the Houdini of fast escapes from international prisons.”
Mr. Atkins also represents several travel assistance companies. “Say a travel insurance company has spent money on an auto accident claim filed by an insured traveler where somebody else caused the injury,” says Atkins, “my company International Recoveries, LLC helps the insurance company recoup their money”.
“We also help the individual try to get compensation for pain and suffering or money for loss of work, etc., which the insurance company would not cover,” said Atkins.
Atkins has literally been bailing out North Americans and North American Corporations abroad since over 30 Years. He also represents foreign nationals on U.S. soil. U.S. Embassies, U.S. Insurance and other large corporate entities.
Paul Howlett is Siemens Regional Security Officer for Western Europe. Travel security is a key issue for Siemens and in particular this region as Siemens personnel are routinely deployed from Europe to work in the Middle East, Africa and South America.
Paul has worked for Siemens since June 2011 and prior to this he was a police officer for 30 years. Most of this time was spent in CID and he was a Senior Investigating Officer as well as Head of Wiltshire CID. In addition, Paul trained as a Hostage Negotiator, which has a further relevance to the topic of travel security
Franz J.H. Polenz is Siemens global lead for travel security and leads a team responsible for the corporate governance of the processes for managing safe business trips and delegations. This extends to overseeing the development, implementation and review of security measures for Siemens worldwide travel and projects.
Franz joined Siemens in November 2011 after briefly working for a German NGO in the UAE. Prior to this he served for 13 years as an officer in the German army taking on a variety of roles, including Reconnaissance Platoon Leader, Deputy Unit Commander, Human Intelligence Officer and Security Policy Analyst.
He has academic degrees in political science and security management and is a Certified Security Management Professional (CSMP®). His travel and work experience includes assignments to risk countries such as Afghanistan, Iraq and Nigeria
Scott has worked extensively as a project manager in the entertainment and leisure industry; working for the Tussauds Group and Merlin Entertainments managing projects in the UK, Europe and the USA. He joined Comic Relief in 2010; as the Trips Manager he is responsible for ensuring the Health and Safety of all Comic Relief staff, guests and contractors that embark on international trips. He recently gained an MSc in Risk Management for which his thesis was focussed on international travel risk assessment.
George is the Co-Founder and Managing Director at International Location Safety (ILS).
ILS is committed to the safety and security of professionals working overseas through the delivery of comprehensive security risk management services.
George has led the strategic, and self-sustaining development of ILS from its inception in 2010, to become one of the UK’s leading providers of security risk management and training providers to the aid and development community. He heads a team of senior professionals, utilising skills he developed as a security manager for aid agencies in Africa and Asia
Lloyd Figgins is the founder and CEO of LFL Global Risk Mitigation. He is a former police officer, soldier and expedition leader and has worked in over 80 countries, including some of the world’s more hostile and remote regions. Lloyd is a Fellow of the Royal Geographical Society and a respected speaker on the subject of risk and crisis management. He often provides commentary in the media and has made regular appearances on the BBC and Sky News. He is the author of the highly acclaimed book Looking for Lemons – A Travel Survival Guide.
Lieutenant Colonel Sushil Pradhan (retd) is the Director for Consultancy and Services at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. During his 22 years of military experience, Sushil handled a variety of combat, instructional, staff and multi-national assignments. He was decorated for gallantry in Counter-Terrorist operations; and has served extensively in the Himalayan high-altitudes and in deserts. He has been a combat trainer in armored warfare and fighting vehicles. A former member of the UN Peacekeeping Mission in Sierra Leone, he is also a qualified trainer for international UN peacekeepers. As a senior consultant with MitKat, he has extensive expertise in evolving risk management strategies in difficult geographies specific to India, South Asia, Africa and distressed regions of West Asia. Sushil has successfully provided customized solutions to a variety of companies including Bloomberg, Bank of America, Boeing, Caterpillar, GE, Google, IKEA, Standard Chartered Bank, JP Morgan, Siemens, Monsanto, Unilever and Vodafone amongst others. Sushil is a regular contributor to professional Security and Armed Forces Journals; and speaker in several influential security forums such as OSAC & ASIS (Middle East). His Information Services business vertical currently creates the daily India Risk Tracker, accompanied by Weekly and Monthly Forecast, the Annual India Risk Review; in addition to other special event advisories and post-event analyses. As a crisis management/security consultant, Sushil offers a variety of risk assessment and management services to organizations; with the primary focus to de-risk business and optimize operational efficiency in high-risk environments.
Chris is the Head of the BBC High Risk Team and is responsible for the safety and security advice and training for all BBC staff and commissions working in areas that are defined as hostile environments. Prior to this he held a similar role as the senior security adviser for the UK government’s Stabilisation Unit, following a 24 year military career in the British Army. He has extensive experience running operations in challenging and hostile environments both as a civilian and a soldier, with the recent examples including Libya, Iraq, Afghanistan, Sierra Leone and Ukraine.
Steve is responsible for the development of relationships with insurers and intermediaries throughout the UK, the Benelux countries and the Nordic region. Steve joined International SOS in May 2012, having spent the previous 20 years working in both domestic and international employee benefits consulting. Steve’s initial time in the healthcare sector was spent within the BUPA National Accounts team.
Steve lives with his American wife, Sheri, and their daughter Hannah who is 13 years old. They live in Wiltshire. Apart from his family, Steve in interested in sport and travel
Ricus is responsible for the operational service delivery of assistance across the Europe regional Assistance Centres, Paris, London and Frankfurt.
Ricus joined International SOS in 2000 from the emergency medical services in South Africa. In his first 10 years he contributed to the development of a sustainable operational platform in the Johannesburg Assistance Centre responsible for delivering assistance in Sub-Sahara Africa territory. Ricus relocated to London in 2010 heading up the operations in the International SOS London Assistance Centre and more recently within the Europe region.
Erin Steele is a founding member of Atmospherics Unlimited and currently serves as the company’s vice president for operations. With a background in military intelligence and counterinsurgency operations, she has spent the past decade in hostile and volatile areas as both a member of the US Military and as a private contractor. All of that gives her keen insight into how information research and analysis, security operations, and risk management can be best employed by organizations in the world’s most difficult, dangerous, and volatile areas.
Andrew Kain formed AKE Ltd in 1991 as a specialist risk mitigation company, which has today become an international market leader, with offices around the world, including in Iraq and Afghanistan as well as intelligence and insurance arms. He designed and delivered the first commercial safety course to prepare journalists for operating in war zones in 1993. He is author of the SAS Security Handbook, a regular contributor to international forums on issues of safety in hostile environments, a Fellow of RSA and President of the Mull Highland Games. Andrew was also awarded a Testimonial on Parchment from the Royal Humane Society for saving life in 1981.
Verity Stiff joined the CHS Alliance as Head of People Capacity and Development in October. She is a human resources (HR) professional with extensive experience in organisational management and development, both as head of the HR function and as a consultant working with United Kingdom- and United States-based non-profit and international development organisations, as well as professional services companies and research institutes. Most recently she was the HR Director at Radio Free Europe/Radio Liberty, a US-funded non-profit organisation based in Prague, with operations in 20 countries.
A UK national, Verity completed her university education in the US and holds a Master’s degree in Public Management. She has worked in multi-site and multi-cultural environments, primarily in Africa and the Middle East, and lived in more than 10 countries. She is a Trustee of Sense International, a UK charity, and in was an active volunteer with several non-profit organisations in the US.
Dr Matt Ladbrook TD MBChB PhD MRCGP FAWM is a General Practitioner with a special interest in expedition and wilderness medicine. Matt combines his work as a GP in the NHS with providing medical support to the Earthwatch Institute, Expertise Consultancy Group, Classic Tours and LFL Ltd. These roles involve advising organisations and individuals on all aspects of travel safety and medical care. This may include pre-departure screening and training, assessment of local medical facilities, evacuation planning and the provision of medical care, either on the ground or via telemedicine. Matt has delivered medical care to his patients all over the world, including in deserts, the Arctic and at very high altitude. Matt is a passionate medical trainer and is the Medical Director of the WEMSI-International Wilderness Emergency Medical Technician course – the most advanced medical course of its kind in Europe.
Before training in medicine, Matt worked for the Ministry of Defence in counter terrorism and contingency planning. This involved helping co-ordinate multi-agency response to terrorist incidents in the UK. Matt served as an Army Reserve commando for 12 years.
Professor Neil Greenberg, an academic and occupational psychiatrist within the Department of Psychological Medicine at King’s College London. Professor Greenberg served in the Royal Navy for more than 23 years, during which time he deployed as a psychiatrist and researcher to a number of hostile environments, including Afghanistan and Iraq. Since 1997, he has been at the forefront of developing peer-led traumatic stress support packages, has published more than 170 scientific papers, and has presented to national and international audiences on matters concerning the psychological health of the UK Armed Forces. Professor Greenberg is also President of the UK Psychological Trauma Society and is the Royal College of Psychiatrists’ Lead for Military and Veterans Health.
John Rose is Chief Operating Officer at iJET International, Inc., a leading integrated risk management solutions provider, overseeing day-to-day global operations, including the company’s intelligence and response operations. John is co-chairmen of the Global Business Travel Association (GBTA) Risk Management Committee, active in the GBTA Foundation, GBTA Industry Advisory Council, RIMS, URMIA and recently was honored at the Baltimore SmartCEO organization at their Executive Management Awards. John brings over 25+ years of international business knowledge and is also a distinguished motivational speaker and subject matter expert on global risk mitigation and evacuations. Prior to joining iJET, John spent 15 years as the President of Travel Guard Assist, an AIG company. He also served as Program Director for the Department of Defense, including a four year deployment in Naples, Italy. Throughout his career, John has built a deep expertise in servicing complex logistics, which included risk management, security and cost containment. After majoring in Aerospace Engineering and playing college football at the University of Kansas, John served 6 years in the United States Marine Corps and has remained an active member of MENSA. Through his professional and military experience John has visited more than 136 countries/territories and lived on three continents.
Kate has lived in The Netherlands for 25 years and has been involved with Greenpeace, in a variety of organizational support and campaign roles, for much of that time. Kate currently works closely with HR teams in all of Greenpeace’s 27 offices worldwide. As a member of the core response team at Greenpeace International, she coordinated the Duty of Care provisions throughout the detention and around the release of the ‘Arctic 30’ a group of 30 Greenpeace activists detained for 3 months by the Russian authorities at the end of 2013.
Richard is the Founder for Caroline’s Rainbow Foundation and works with a wide range of clients around the UK creating functional material and delivery systems.
“An experienced and creative speaker, with a remit to embed best practice and explore creative possibilities combining form and function.”
Working with individuals and teams within SMEs and large national organisations, as founder and director of a national charity, Richard brings extensive experience of this sector. Richard works on website creation and mobile application development, together with online training course delivery and online educational services.
An accredited tutor trainer, Richard creates and manages commercial training programmes and educational events throughout the UK.
Rachel is a partner at Kennedys Law LLP, with 19 years’ experience. She advises on all aspects of employers’, motor, product and public liability claims and specialises in catastrophic personal injury claims, particularly those involving accidents overseas. Rachel is a member of the Trust Mediation Advisory Council, which oversees the work of the board of the not-for-profit specialist personal injury mediation service. She also advises on jurisdictional issues relating to accidents overseas and is currently looking at the impact of Brexit on such accidents. Rachel is a regular author of industry updates and authored the chapter on Jurisdiction and Applicable Law in Kennedys Claims Handling Law and Practice. She is joint co-ordinator of Kennedys Working Group on the insurance and liability implications of autonomous vehicles. Rachel is also editor of the Encyclopaedia of Health and Safety at Work, updates and revises Croner’s annual text on Health and Safety at Work
Sarah Foster is Major Partnerships Manager at Stonewall, the UK’s leading equality charity for LGBT people. She helps to run the Diversity Champions employers forum, which has over 750 members collectively employing over 13 million people and specialises in global working. Sarah has a personal client portfolio of global businesses, including Citi, Goldman Sachs, EY, Google and Barclays.
Before joining Stonewall, Sarah led the Investors in Diversity programme, directed a social enterprise, and worked for the UK Minister for Women and Equality.
Matthew is an exceptional leader with a blue-chip background in technology, consulting and risk management. He has an impressive track record, having been Head of Business Development at Ernst & Young; Managing Director at G4S Risk Consulting; and Special Advisor to Control Risks, the Foreign & Commonwealth Office, and other similar profile organisations. Having also served as a British Army Officer for 13 years, Matthew brings a unique operational insight into security, intelligence and risk management.
Phil arrived at Bohunt in 2010 via a circuitous route involving the BBC, Boots and Spain. Phil’s passion is for building an education system that builds students who are game-changers, innovators and leaders; not only do they achieve outstanding grades, but they are never afraid to throw themselves into something new. He has been instrumental in BET’s major education projects including enabling Challenge Based Learning through classroom design and the use of technology, and building career aspirations, developing students learning habits and impacting positively on the individual STEM subjects through a STEM curriculum designed in partnership with industry.
Phil is as likely to be found up a hill with students as he is in the classroom. Phil has led student expeditions to Greenland and the remote Himalayas, which are focused on scientific fieldwork, media communication and the development of personal attributes. He is currently planning expeditions to Svalbard and Kyrgyzstan. He has also taken part in a number of teacher expeditions (Belarus, Iceland, South Africa and Antarctica), is a Mountain and Mountain Bike Leader, loves cycle touring and runs an Outdoor Programme that sees over 600 students a year spending two or more nights under canvas. He and BET believe that the outdoors is central to student development.
Phil was STEM Leader of the Year 2013, is a Sinnott Fellow, a Fellow of the Royal Geographical Society and is currently completing research in the following areas:
- Engineering Habits of Mind in conjunction with Bill Lucas and Janet Hanson at the University of Winchester.
- STEM and Challenge Based Learning with the Winston Churchill Memorial Trust (Phil’s fellowship sees him travelling to the US, Holland and Sweden).
- Chinese methods of education with the BBC and the Institute of Education.
Rachel co-wrote the national sector guidance on ‘Health and Safety in Fieldwork (Including off-site visits and travel in the UK and overseas)’ published by the Universities Safety and Health Association (USHA) in association with the Universities and Colleges Employers Association (UCEA). She also spent three years on the board of USHA.
Rachel is very closely involved with the management of health and safety risks relating to overseas visits and travel in her current role at the University of Hull, where staff and students regularly get involved in a broad range of activities including research, teaching, recruitment and fieldwork.
Néstor leads on business resilience and risk (including Cyber resilience) as part of the Resilience Team for the City of London Corporation.
Néstor has served as a judge for the Institute of Risk Managers’ Global Awards, is part of the BSI’s new Technical Committee on Cyber Risk Management and plays an active role in the Business Continuity Institute and the Emergency Planning Society.
He has a background working in business protection for Government (with responsibility for business continuity, risk governance and information security) and in other fields such as political risk analysis, complex emergencies and violence prevention in Latin America.
Mark has 35 years of security experience in the public and private sectors. Having held a commission in the Royal Marines for 25 years, he has seen commando service world wide, specialising in the planning and conduct of counter terrorist and intelligence operations.
On leaving the military, Mark held the Global Security Director’s position in Smiths Group, Cadbury and Phillip Morris International before joining PwC as their Global Security Operations Leader.
In these roles, Mark was responsible for all aspects of corporate security, including the conduct of physical security assessments and the management of travel security programmes. He has spent a great deal of time recently in the higher risk and more remote locations , ensuring that appropriate travel risk assessments, plans and training programmes are in place for PwC staff and their clients when operating in such places eg Libya, Iraq, Yemen, Somalia and Afghanistan.
His range of experience in identifying and mitigating the security risks when operating in such places is unique.
He has a bachelors degree in Philosophy
Peter Cooper is the Regional Security Manager UK&I in the Europe Regional Security Centre. In this capacity he is responsible for oversight and delivery of our security consulting services and operational delivery of security advice and assistance to clients. His role also sees him travel frequently to maintain knowledge of countries in the region, deliver consulting tasks as well as developing relationships with local security providers and in country contacts.
Peter has worked for International SOS – Control Risks since 2011, completing his 1st two and a half years in the Global Security Centre before moving to the Europe Regional Security Centre in September 2013
Peter’s early career was as an officer in the British Royal Military Police where he saw operational deployment to Iraq twice and Afghanistan. Upon leaving the Army Peter set up and ran an events venue in Barbados for 18 months.
Before joining the private sector in 2010, Chris spent 20 years in the British Army, where he served as a Major in the Infantry and with the United Kingdom Special Forces (UKSF). His military experience includes operational tours of Northern Ireland, Iraq and Afghanistan. As a member of UKSF, he gained extensive experience in commanding counter-terrorism operations, specifically the planning and delivery of covert intelligence gathering missions. Chris also has considerable experience in training, liaising, advising and operating alongside host nation forces and other government departments in hostile and emerging environments.
Since joining Drum Cussac’s Operations team, Chris has worked on a variety of security risk projects for global clients. He was the lead planner and coordinator for the Information, Travel and Response team for three years, which included the Arab Spring of 2011, and has planned and delivered successful evacuations and re-entries in over 20 countries for numerous international clients. Chris was then promoted to Director of Operations for both onshore and offshore delivery of risk and response teams and the maritime security business. His focus has consistently been to work with clients to identify, mitigate and manage their operational risk exposure.
In his role as Chief Operating Officer, Chris is now responsible for the end-to-end delivery of the Drum Cussac service proposition and is a member of the Drum Cussac Group Board.