Duty of Care – Protecting your workers and expats overseas
With global threat levels involving terrorism, extreme weather and civil wars rising, we have seen a dramatic shift in the corporate travel risk landscape over the past couple of years. Companies are now preparing for scenarios such as bomb threats in European hotels which not so long ago barely featured on the radar. Yet understanding the real risks and your travellers’ exposure to them can sometimes be confusing when the media has an impact on your travellers’ fear and anxiety, pushing the threat of terrorism as a traveller concern to the forefront of our minds.
The concept of duty of care as it relates to travel risk management is a widely used term and many organisations now have all encompassing travel risk management programmes to ensure the safety and well-being of their staff.
So what happens when your travellers start to tune-out of your policies?
Will the use of sharing economy providers start to break down the structures companies have in place to comply with duty of care?
How will the Millennial mindset impact on travel polices as Millennials start to take on more senior roles within organisations?
Is your TRM able to incorporate out of programme bookings?
When did you last audit your travel risk management programme?
Click read more for agenda and who should attend Read more
When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent levels of adoption around the globe. The balance between having robust processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult.
Slow growth in Western economies combined with the Brexit vote is fuelling an interest in exploring new markets outside of historic territories. Yet maximising the cost effectiveness of business trips can involve multiple stops and last minute adjustments which result in highly complex travel itineries. For SME’s who may not have the manpower or budget to create an all encompassing travel risk management programme, how can they ensure they have a robust crisis management plan in place to protect their employees and reputation?
By attending this conference, delegates will be able to hear the latest advice on risks posed to workers travelling overseas and assess whether their own in-house travel and risk procedures are up to date. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the providers who are offering solutions in this area.
Who should attend?
• Corporate travel managers and buyers
• Travel safety executives
• Corporate & physical security professionals
• Operational Security & Intelligence
• Global Mobility Professionals
• C Suite and Senior HR executives
• Legal (inhouse & private practice)
• Business Continuity
• Health & safety
• Risk management & insurance
• Relocation Management/Residential Real Estate
• Business Continuity
• Operational security & intelligence
For information, please contact Caroline Fuller at firstname.lastname@example.org Tel +44 (0) 797 4406673
Programme (subject to change)
3 May 2017
08.15 Refreshments, registration and exhibition
09.00 Welcome from the Chair
Session One: The Current Landscape
09.10 Business travel in an new era of global terrorism
• Understanding the changing face of the terrorism threat
Admiral The Right Honourable Lord West of Spithead
09.35 What to expect in 2017 and beyond
• Perceived vs actuals risks
• Medical and Security outlooks
• Key takeaways – what it means for your business
Dr Mark Parrish, Regional Medical Director, International SOS
James Wood, Regional Security Operations Manager, International SOS and Control Risks
10.35 Panel session – Traveller fear and anxiety
• Are privacy concerns becoming less of an issue for business travellers as terror threats increase?
Sam Roper, Regional Security Manager, Southern Europe, Russia, Middle East & Africa, Google
John Rose, Chief Operating Officer, iJET International, Inc.
Dave Mason, Head of Media Training, Mentor Consultancy
11.05 Refreshment Break
Session Two: Managing your corporate travel risk liability
11.30 Common threat picture at global HQ and country operation level
• Harmonising risk management practices to account for travellers, expatriate staff and national staff
• The new business as usual?
• Stay, go, return?
• Istanbul Case study
Matthew Westley MBE, Director Risk Consulting, Drum Cussac Group
11.55 Regulatory risks and recent case law
• A brief recap of the statutory health and safety duties and Corporate Manslaughter Act
• Recent case law and coroners inquests
• Territorial limits
• Reputation damage
Fiona Gill, Partner, DAC Beachcroft
12.20 Investigating an incident overseas
• Why investigate an incident overseas
• The role of the investigator
• Dealing with local authorities
• Understanding expertise
Lloyd Figgins, FRGS, CEO & Founder, LFL – Global Risk Mitigation
14.00 Judicial Inquiry and the role of the Expert Witness
• Judicial Inquiry – what happens when it goes wrong
• Role of the Expert Witness
• Defensible Decision Making
• Learning Lessons – Briefing & Debriefing
Andy Brown, Partner, A.Kain & Partners LLP
14.30 Findings from the ‘Women in Business Travel’ survey
• How do you account for the specific needs of female business travellers without treating them differently?
Carolyn Pearson, CEO, maiden-voyage.com
15.05 Panel session – Challenges around duty of care when ridesharing and sharing economy services are being demanded by employees
Robert Walker, Head of Information, Travel Security, International SOS
Carolyn Pearson, CEO, maiden-voyage.com
Daniel Davey,Uber for Business Team, Uber
Session Four – Roundtables or Crisis Management Workshop
16.05 ROUNDTABLES – Many of the round tables will focus on specific geographical areas, giving delegates the opportunity to hear more tailored guidance on some of the areas they may travel to, in terms of security, health and cultural considerations which could impact their travellers or expats. For organisations who are setting up a travel risk management for the first time or simply want to revisit their policies, there will be sessions for companies who wish to have a better understanding of the principle laws surrounding duty of care or how to build/update a travel risk management programme.
NEW – We will also be hosting for the first time a crisis management workshop, based on real-life medical and security scenarios. This workshop will only take place on day 1, so make sure you register your interest to avoid disappointment. All sessions will take place simultaneously, will each last for one hour and are designed to encourage discussion in smaller groups. The round table discussion groups will be repeated on the second day of the conference, offering delegates the opportunity to explore two of the topics indepth with key experts in each field.
Roundtable 1 – Creating a travel risk management programme Sam Roper, Regional Security Manager, Google
Roundtable 2 – Doing Business in India Sushil and Anupama Pradhan, MitKat Advisory Services and Iain Findlay, Regional Security Manager, Black & Veatch
Roundtable 3 – Doing Business in Islamic Countries David Curran, Director, Edson Tiger and Marco Pacchierotti, Travel Security Manager, Leonardo
Roundtable 4 – Doing Business in Sub-Saharan Africa Brittany Damora, Senior Operations Manager, GardaWorld and Fred Keeling, Security Director, Wood Group
Roundtable 5 – Is your security and first aid training fit for purpose? Lloyd Figgins, Founder, LFL – Global Risk Mitigation and Matt Ladbrook, Consultant in Remote Medical Care
Roundtable 6 – Understanding the principle laws surrounding duty of care Fiona Gill, Partner, DAC Beachcroft and Alastair Homan, Associate, DAC Beachcroft
16.05 CRISIS MANAGEMENT WORKSHOP – Theory is one thing – what do you do in practice?
Attend this interactive workshop and challenge your ability to effectively manage a crisis. International SOS and Control Risks experts will run a number of medical and security real-case
scenarios, with a specific focus on:
• Organisational preparedness
• Preparing for travel
• Response to incidents
Who should attend?
Managers with responsibility for Business Continuity,
Health, Safety and Environment (HSE),
Risk and Security,
HR and Medical Directors.
Session Five – Culture
17.05 Doing business across borders – what you need to know to manage cultural differences in a world of Brexit, BRICS and boundariless borders
Dean Foster, President & Founder, DFA Intercultural Global Solutions
17.40 Close of Day One and drinks Reception
08.15 Refreshments, registration and exhibition
09.00 Welcome from the Chair
Session Six – Working in challenging and hostile environments
09.10 Road traffic accidents and driving overseas
• Identifying local driving requirements and training
• Insurance and impact of Vnuk judgment
• Investigating motor accidents overseas
• Criminal and civil actions in motor accidents overseas – how they can differ from the UK
• Impact of Brexit on claims arising from motor accidents overseas
Rachel Moore, Partner, Kennedys
09.35 High Risk Employees in High Risk Countries
• Educating high risk employees on their personal level of vulnerability
• Hardening their security posture
• To self drive or not?
• Working in anti Western environments
• Detecting hostile surveillance and the build up to an attack
• Developing their overall situational awareness
Ivor Terret, Vice President, AS Solution
10.00 Managing the agile travel needs of the SE Asia risk environment
• Overview of risks in SE Asia
• Why you must use a global security company
• Why that alone does not meet all your duty of care and professional operational needs
• What is the global security travel conundrum?
o “command and control” – the one contract solution
o the realities of alert and respond
o the complexity of response given the complexity of borders and languages
Paul Quaglia, CEO, APAC Assistance and Founder, APAC Alliance
10.25 Religious intolerance, radicalisation and insider threats – how they affect your businesses and how to protect your employees
• Religious radicalisation and its contribution to extremism
• Recognising and countering radicalisation
• Rising cases of religious intolerance worldwide
• Insider threats to businesses
• Protecting your people
Colonel Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd
10.50 Planning for an evacuation – how prepared is your company?
• Managing risk in a fast moving context with limited reliable intelligence
• Accounting for your people and safeguarding your business interests
• Disruption to normal decision making processes
• Local nationals – has your company policy defined who is covered?
• Retaining the option to return and the goodwill of host government
John Rose, Chief Operating Officer, iJET International, Inc.
11.30 Refreshment Break
11.55 Session Seven – Round table sessions
Roundtable 1 – Doing Business in China
Roundtable 2 – Doing Business in Russia Anna Walker, Associate Director, Europe, Control Risks
Roundtable 3 – Managing and Mitigating the Tax Liabilities of Travel John Scott, CEO, Voyage Manager
Roundtable 4 – Doing Business in Japan Simon Chelton, Managing Director, CCL International
Roundtable 5 – Doing Business in Islamic Countries David Curran, Director, Edson Tiger and Marco Pacchierotti, Travel Security Manager, Leonardo
Roundtable 6 – Doing Business in Singapore Paul Quaglia, CEO, APAC Assistance and Founder, APAC Alliance
Roundtable 7 – Doing Business in Africa David Clamp, Director of Safety and International Operational Support, Rayleigh International
Roundtable 8 – Doing Business in Latin America Sean Denson, Director of Operations, Office of Corporate Security, World Vision
Roundtable 9 – Is your security and first aid training fit for purpose? Lloyd Figgins, Founder, LFL – Global Risk Mitigation and Matt Ladbrook, Consultant in Remote Medical Care
Roundtable 10 – The Jihadi terrorist threat to travellers- what does the future look like? James Brandon, Director of Geo-Political Intelligence, Stirling Assynt
Roundtable 11 – Understanding the principle laws surrounding duty of care
Roundtable 12 – Creating a travel risk management programme Chris Job MBE, Chief Operating Officer, Drum Cussac Group
12.55 Roundtable hosts to report back to the chair and delegates any salient points which emerged during their sessions over the past 2 days.
Session Eight – Post incident management
14.05 Post incident management and employer obligations
• Why are organisations worried about PTSD?
• Absenteeism and presenteeism
• Early identification of PTSD-are your managers able to recognise the early signs and do they have the treatment tools to support the individual?
• Why screening your employees pre-deployment does not work
• Peer support training
• The risks of psychological de-briefing
• Snake oil salesmen and quick trauma cures
Dr Mike Drayton, Director, Opus Performance Ltd
14.30 Are your travellers suffering from traveller friction?
• Recognising how traveller burnout problems are impacting your business
• Ways to improve human capital management
• Developing mitigation strategies for your high friction travellers
• Pervasive interconnectivity and the stressed traveller
Kate Nowlan, Chief Executive, CiC
14.55 The Duty of care owed to spouses and family
• Notification to employees’ next of kin following an incident overseas
• Forming and maintaining supportive and appropriate liaison with family
• Communication and cultural considerations
• Impact on families and the company Family Liaison Representatives
• Protecting company reputation
Pauline Adam, Crisis Management Project Manager, Petrofac Training
15.30 Chair’s closing remarks
15.35 Refreshments and close of conference
As a Scotland Yard detective Suzanne WILLIAMS was the only senior officer to be in charge of both the Kidnap and the Hostage Crisis Negotiation Units. At the highest level, she has been an active contributor to the UK Government’s crisis response process in cases of the kidnap/abduction of UK citizens overseas. Many of these cases evolved in the media spotlight others were resolved covertly, all demanded careful family support, innovative negotiation strategies and good communication to the perpetrators and other stakeholders.
Prior to that posting she also formed part of the Royalty Protection Group senior management team working from Buckingham Palace. Her role included security preparation for annual major events, crisis management for spontaneous incidents and detailed plan writing for the response to serious crime against members of the Royal Household.
Sue qualified both in the UK and USA as a Hostage Negotiator 25 years ago, in that time she has contributed to the successful resolution of hundreds of kidnaps, hostage situations on land and the high seas. She has deployed in every continent and has returned former hostages home from many parts of the world.
Sue is an experienced Senior Investigator for kidnaps and was awarded the Queen’s Police Medal; in the Queens Birthday Honours in 2003, this was in recognition of her commitment to the fields of kidnap, negotiation and saving of life. Due to her extensive experience in these areas she is currently called upon to assist and advise many foreign governments, organisations, and individuals experiencing similar crimes in action and critical incidents. .
Sue is a visiting lecturer at the Harvard Humanitarian Initiative in Boston, USA, where she works with the international aid sector developing crisis teams and ensuring kidnap response documentation is fit for purpose. She is also a retained crisis management advisor to International Maritime Bureau in London.
Sue is also a Visiting lecturer at the University of Oxford’s Said Business School, where she presents on Negotiation.
Born 1948, Admiral Lord West joined the Navy in 1965. He spent the majority of his naval career at sea, serving in fourteen different ships and commanding three of them. He is a graduate of the Royal Naval Staff Course, the Higher Command and Staff Course and The Royal College of Defence Studies. In 1980 he took command of the frigate HMS ARDENT taking her south to the Falkland Islands in 1982 where she was sunk in their successful recapture. He was subsequently awarded the Distinguished Service Cross for his part in the action and led the Victory Parade through the City of London.
He has held several appointments in the Ministry of Defence in the Plans, Programmes and Policy areas plus three years as head of Naval Intelligence and three years as Chief of Defence Intelligence covering the Kosovo War. He was promoted to Admiral in November 2000 when he became Commander-in-Chief Fleet, NATO Commander-in-Chief East Atlantic and NATO Commander Allied Naval Forces North. He led the United Kingdom’s maritime response to 9/11 including the invasion of Afghanistan.
He became First Sea Lord in September 2002 and the First and Principal Aide-de-Camp to HM The Queen. He inspired and organized the Trafalgar Bicentennial Year and led the Navy during its crucial and successful role in the initial invasion of Iraq. He retired as First Sea Lord on 7 February 2006 becoming Chairman of the QinetiQ Defence Advisory Board. He advised both Conservatives and Labour on defence and foreign policy before, in July 2007, being asked by Gordon Brown to join the Government as one of the GOATs (Government of All The Talents) responsible for national security and counter-terrorism as well as cyber and Olympic security.
He produced the United Kingdom’s first ever National Security Strategy and Cyber Security strategy as well as formulating a series of other groundbreaking strategies: the counter-terrorist policy (Contest 2); cyber security; CBRN (Chemical Biological Radiological and Nuclear; science and technology for countering international terrorism; guidance for local government in enhancing the security of crowded places. He put in place the basic construct for Olympic security for 2012 Olympics. He was Chairman of The National Security Forum.
He left government in May 2010 and is currently chairman or strategic advisor to a number of companies, a motivational speaker, Chancellor of Southampton Solent University, Knight President of the Knights of the Round Table, media programme maker, philanthropist , plus a number of other appointments. He is much sought after to advise on strategic risk.
Lord West was made a Knight Commander of the Order of The Bath in 2000, Knight Grand Cross in 2004, Baron in 2007 and a Privy Counselor in 2010.
Dr Mark Parrish is the Regional Medical Director of Northern Europe for International SOS and as such is responsible for all the medical care delivered across the region. Prior to this he was in Australia with International Health and Medical Services, a subsidiary of International SOS where he was responsible for the health care delivered across Australia’s Immigration Detention network by a team of up to 500 health professionals.
His background includes coverage of the Asian and Middle East regions for Microsoft’s health software business; healthcare consulting with IBM Global Business Services; CEO of North Shore Private hospital, a large private hospital collocated with a tertiary public teaching hospital; General Manager of Hornsby hospital, a 260 bed major metropolitan hospital in Northern Sydney; and a number of roles in the Royal Australian Navy and Royal Navy around the world including the Antarctic, Arabian Gulf, Caribbean, Mediterranean and Pacific.
James joined International SOS and Control Risks in May 2011 as Coordinating Security Manager for the Asia Pacific Region. He subsequently moved, in September 2014, to the role of Regional Security Operations Manager in the Europe Regional Security Centre, with a focus on Europe, Central Asia and West & Maghreb Africa.
James oversees a 24/7 team of security specialists and manages the operational advice and assistance to clients. This is done through assessing risk exposure and providing mitigation advice in order to enhance organizations level of resilience against security threats and contribute to the ongoing management of Duty of Care obligations. He also provides direct support to on-the-ground assistance throughout the region.
He has recently overseen the operational support and evacuations of clients during crises in France, Democratic Republic of Congo, Burkina Faso, Burundi, Central African Republic and Tunisia.
Prior to joining TSS, James was a police officer with Thames Valley Police in the UK. Having spent time as a uniformed officer in Oxfordshire dealing with incidents ranging from large scale protests to murders, he then moved to a specialist detective unit investigating burglaries and autocrime throughout the southeast of England. While in this post he also organized and conducted surveillance and disruption operations targeting organized crime groups throughout the Thames Valley area and with other UK police forces.
James has a BA (Hons) in French and History from the University of Warwick, specializing in French foreign policy and American politics.
Ivor brings more than two decades of experience in international security operations, training and consulting in the public, corporate and private sectors. A highly regarded security expert, Ivor has instructed hundreds of government, corporate and private sector students on topics including executive protection, high-risk facility security, covert protection, surveillance detection and counter-terrorism. Ivor has designed and implemented security master plans for counter terrorism units, at-risk fixed sites, EP details, covert details and specialist protective details. Ivor has been directly involved with contingency planning and complex evacuations having conducted both a “boots on the ground” and “remote management” function.
Ivor is currently based in Israel, where he was a founding member, team leader and instructor at a government surveillance detection and covert protection unit specializing in surveillance detection and covert protection.
Ivor was awarded a MSc Degree from the University of Leicester in Risk and Security Management and is currently the elected Chair for the Israeli Chapter of ASIS.
Sam Roper has been with Google for 3 years as the Regional Security Manager for Southern Europe, Russia, Middle East & Africa. Her focus is on managing risk and ensuring security across Google offices, responding to incidents and keeping employees safe when they travel. Sam is currently overseeing the creation and implementation of an innovative global travel security program within Google – a topic she finds hugely interesting and from which she can draw her own experiences of travelling to high risk destinations.
Prior to joining Google, Sam spent 6 years working for Control Risks where she advised clients on their travel security programs and oversaw operational security management within Francophone Africa.
Sam holds a BA Hons degree in French, Spanish & Portuguese from the University of Nottingham, a foundation degree in Security Risk Management and is currently studying for a Masters in International Relations at Queen Mary University.
Paul Quaglia founded a travel security company and alliance of travel security companies covering the Asia Pacific and Australasia Regions. Paul has previously worked with Risk Management companies including Pinkerton, Control Risks and International SOS. Mr. Quaglia has been embedded with organizations like the World Bank, International Finance Corporation and BP. He is a former Australian Army Officer having held operational roles and was an Artillery Battery Commander.
Paul has worked in some of the most remote spots throughout the Asia Pacific including in the remote Papuan province of Indonesia, Mindanao in the Philippines, Aceh in northern Sumatra, the southern in war provinces in Thailand, throughout Myanmar and the southern militant controlled provinces in Mindanao (Philippines). Paul resides in Thailand and Singapore with his Indonesian wife Cynthia. They have three adult children. Paul’s hobbies reflect his mixed Australian-Italian heritage; Cricket, Rugby and fine wines.
Paul holds a Masters of Business Technology from the University of New South Wales and was a graduate of the Australian Royal Military College, Duntroon, Canberra. He was a raised on a cattle stud in central New South Wales. Paul speaks Indonesian, Thai and an Australian version of the Queen’s English.
Marco is a Travel Security Manager with Leonardo SpA, one of the major global players in the Aerospace, Defence and Security industry, which is an integrated industrial entity operating in high technology sectors. He has been appointed to this Role in 2013, and he is currently dealing with “Duty of Care”, since his job description pertains to the protection of his colleagues while travelling overseas and Crisis Management abroad.
Prior to this, Marco has worked for the same Company in the previous 25 years, starting in 1989 as a Mechanical Engineer in the Radar Antenna Design Dept. (of which he has been responsible for the Mechanical Design for 10 years) shifting progressively to the Coordination of installation teams of 3D Radars in European Countries (Norway, Austria, Greece, Turkey, Hungary Czech Republic) for the local Air Forces travelling also for extra-European Contracts to Malaysia and United States.
After 20 years in the Engineering Dept. and after one year theoretical and practical on-the-job training he changed his Role to become member of the Security & Safety Dept. starting as Responsible for Safety of his fellow Workers in Site Constructions, in Italy (mainly in sites of the Italian Coast Guard) and abroad, in Europe and other Countries like Yemen, United Arab Emirates, Thailand, China. Due to the progressive emphasis on the global threats and the increase in the acquisition of Contracts abroad, in Countries with high profile Risks (among them, Democratic Republic of Congo, Pakistan, Saudi Arabia) he was finally appointed as Travel Security Manager.
Lloyd Figgins is the founder and CEO of LFL Global Risk Mitigation. He is a former police officer, soldier and expedition leader and has worked in over 80 countries, including some of the world’s more hostile and remote regions. Lloyd is a Fellow of the Royal Geographical Society and a respected speaker on the subject of risk and crisis management. He often provides commentary in the media and has made regular appearances on the BBC and Sky News. He is the author of the highly acclaimed book Looking for Lemons – A Travel Survival Guide.
Dr Matt Ladbrook TD MBChB PhD MRCGP FAWM is a General Practitioner with a special interest in expedition and wilderness medicine. Matt combines his work as a GP in the NHS with providing medical support to the Earthwatch Institute, Expertise Consultancy Group, Classic Tours and LFL Ltd. These roles involve advising organisations and individuals on all aspects of travel safety and medical care. This may include pre-departure screening and training, assessment of local medical facilities, evacuation planning and the provision of medical care, either on the ground or via telemedicine. Matt has delivered medical care to his patients all over the world, including in deserts, the Arctic and at very high altitude. Matt is a passionate medical trainer and is the Medical Director of the WEMSI-International Wilderness Emergency Medical Technician course – the most advanced medical course of its kind in Europe.
Before training in medicine, Matt worked for the Ministry of Defence in counter terrorism and contingency planning. This involved helping co-ordinate multi-agency response to terrorist incidents in the UK. Matt served as an Army Reserve commando for 12 years.
Lieutenant Colonel Sushil Pradhan (retd) is the Director for Consultancy and Services at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. During his 22 years of military experience, Sushil handled a variety of combat, instructional, staff and multi-national assignments. He was decorated for gallantry in Counter-Terrorist operations; and has served extensively in the Himalayan high-altitudes and in deserts. He has been a combat trainer in armored warfare and fighting vehicles. A former member of the UN Peacekeeping Mission in Sierra Leone, he is also a qualified trainer for international UN peacekeepers. As a senior consultant with MitKat, he has extensive expertise in evolving risk management strategies in difficult geographies specific to India, South Asia, Africa and distressed regions of West Asia. Sushil has successfully provided customized solutions to a variety of companies including Bloomberg, Bank of America, Boeing, Caterpillar, GE, Google, IKEA, Standard Chartered Bank, JP Morgan, Siemens, Monsanto, Unilever and Vodafone amongst others. Sushil is a regular contributor to professional Security and Armed Forces Journals; and speaker in several influential security forums such as OSAC & ASIS (Middle East). His Information Services business vertical currently creates the daily India Risk Tracker, accompanied by Weekly and Monthly Forecast, the Annual India Risk Review; in addition to other special event advisories and post-event analyses. As a crisis management/security consultant, Sushil offers a variety of risk assessment and management services to organizations; with the primary focus to de-risk business and optimize operational efficiency in high-risk environments.
Carolyn is the CEO and Founder of Maiden Voyage, an organisation that provides intelligence and solutions to support the corporate female traveller. Prior to launching the company in 2008, Carolyn lead technology teams from blue chip brands such as ITV, Sony Music, BBC, KLM and easyJet, and was a regular business traveller herself.
Maiden Voyage sets the global standard for female-friendly hotels, and partners with TMCs and organisations to provide a number of solutions to enhance duty of care for female business travellers. Maiden Voyage is regularly featured in the international press and has won numerous awards.
Carolyn is a regular speaker on the international speaker circuit on the subject of female business traveller safety. She represents women travellers on the Global Business Travel Alliance (GBTA) Risk Committee and is one of several travel risk professionals on the advisory board for PEAR Insights magazine.
Rob Walker is the Head of Information for International SOS’s security assistance team, with responsibility for the quality of our alerts, and the functional management of our analytical and editorial teams.
Rob was the Director of the Global Security Centre in London from January 2011 until November 2013, and the regional security manager for Europe and Central Asia from July 2008 until December 2010.
Rob joined International SOS on leaving the British Army, where he had served in a number of posts at regimental duty as an infantry officer and on the staff, including operational tours in Northern Ireland and the Balkans. He has a Masters Degree in Divinity from St Andrews University.
As president of DFA Intercultural Global Solutions, New York, Dean Foster conducts cross-cultural training worldwide and consults on intercultural business issues with most Fortune 1000 companies around the globe.
For over twenty years, Dean has played a major role in the development of the intercultural training field: formerly he was founder and Managing Director of Berlitz Cross-Cultural Worldwide, Vice President GMAC/Windham Intercultural, and founder of Cross-Cultural Consulting Associates, New York. Dean is a frequent guest on CNN, CNBC and other TV and radio shows, and keynotes at major international professional conferences. Interviewed in major publications, such as Newsweek Magazine, the New York Times, USA Today and others, Dean is also a frequent Guest lecturer at Harvard Business School, New York University, Columbia University Graduate School of Business, and other educational organizations.
Dean has written many articles, as well as the four-part Global Etiquette Guide book series (John Wiley & Sons), which includes The Global Etiquette Guide to Europe, the Global Etiquette Guide to Asia, the Global Etiquette Guide to Latin America, and the Global Etiquette Guide to Africa and the Middle East, and the book, Bargaining Across Borders (McGraw-Hill),which the American Library Association voted as one of the top ten business books of 1994.
Dean is a Contributing Editor for National Geographic Traveler, writing the CultureWise monthly column, Contributing Editor for American Express Executive Travel Magazine, and Senior Contributing Editor for the International webpage of Monster.com. Dean is adjunct Professor at the American University, Intercultural Management Institute, Washington, D.C., and received his M.A. and is a PhD candidate in Sociology from the Graduate Faculty of the New School for Social Research, New York City. Dean has won numerous industry awards, including the prestigious Lifetime Achievement Award from The Forum for Expatriate Management, and induction into the Worldwide Employee Relocation Council Hall of Fame.
Chief Inspector (retd) Andrew B Brown is an internationally renowned negotiator with specialist knowledge and experience in dealing with kidnap for ransom and hostage/crisis incidents, particularly in maritime environments; in designing conflict de-escalation skills for military operations and acting as an expert witness to judicial inquiries on the response to hostage taking, specifically the Lindt Café siege, Sydney, Australia.
A Chartered Manager and Fellow of the Chartered Management Institute, he served in Police Scotland for 30 years, gathering extensive operational experience, including Royalty protection that he has used to design and deliver leadership and command training for the police service. Trained as a Hostage/Crisis Negotiator in 2001, he has significant experience of negotiating, ranging from suicide intervention, siege incidents to hostage incidents mainly involving hostage children and has participated in the highest-level UK Government counter terrorism exercises.
As an Associate Lecturer and founding member of the Police (Special Operations) Research Group at the Robert Gordon University, Aberdeen and Fellow of the Security Institute, he co-designed with Emeritus Professor David Alexander, Hostage Negotiation Skills for Officers at the School of Military Intelligence, Pakistan and also designed and delivered negotiation & de-escalation skills training to The Royal Regiment of Scotland, prior to their Afghanistan deployment to reduce ‘Green-on-Blue’ attacks, the success of which has informed military doctrine. His doctoral studies and experience in Afghan kidnappings have led him to research, critique and advise International Non-Governmental Organisations (INGOs) how to prepare, prevent and respond to the threat of international kidnap.
A Fulbright Alumnus, he has taught advanced tactics to many law enforcement agencies including New York Police Department, United States Marshal Service and the Federal Bureau of Investigation where he advised and critiqued their response to a national maritime terrorist exercise. Published in Modern Piracy & Maritime Terrorism: The Challenges of Piracy for the 21st Century and contributed a chapter to the 5th Edition Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement & Corrections, he remains an Advisor to the Editorial Boards of the Criminal Psychology & Criminal Investigations, the Forensic Research & Criminology International and the Crisis Response Journals.
John Rose is Chief Operating Officer at iJET International, Inc., a leading integrated risk management solutions provider, overseeing day-to-day global operations, including the company’s intelligence and response operations. John is co-chairmen of the Global Business Travel Association (GBTA) Risk Management Committee, active in the GBTA Foundation, GBTA Industry Advisory Council, RIMS, URMIA and recently was honored at the Baltimore SmartCEO organization at their Executive Management Awards. John brings over 25+ years of international business knowledge and is also a distinguished motivational speaker and subject matter expert on global risk mitigation and evacuations. Prior to joining iJET, John spent 15 years as the President of Travel Guard Assist, an AIG company. He also served as Program Director for the Department of Defense, including a four year deployment in Naples, Italy. Throughout his career, John has built a deep expertise in servicing complex logistics, which included risk management, security and cost containment. After majoring in Aerospace Engineering and playing college football at the University of Kansas, John served 6 years in the United States Marine Corps and has remained an active member of MENSA. Through his professional and military experience John has visited more than 136 countries/territories and lived on three continents.
David is a director with Edson Tiger, an international risk management company who provide consultancy, training and protective services for organisations operating in complex and challenging environments overseas.
Prior to this, David occupied senior posts in the UK Intelligence and Security Services for over twenty years. He has served in countries around the globe including Africa, the Middle East and the Far East and has first-hand experience of the recent conflicts in Iraq and Afghanistan. He is an expert in contemporary threats including international terrorism, insurgency and low intensity conflict.
He has managed complex operations in high-threat environments working closely with UK and overseas Special Services. He has also managed capacity building programmes developing indigenous defence and security capability.
He is a Member of the Security Institute, a licensed close protection professional, a Fellow of the Chartered Institute of Personnel and Development and holds a Master’s Degree in Management. He is a training and development specialist and a graduate of the National School of Government’s Training Management Programme (TMP).
Rachel is a partner at Kennedys Law LLP, with 19 years’ experience. She advises on all aspects of employers’, motor, product and public liability claims and specialises in catastrophic personal injury claims, particularly those involving accidents overseas. Rachel is a member of the Trust Mediation Advisory Council, which oversees the work of the board of the not-for-profit specialist personal injury mediation service. She also advises on jurisdictional issues relating to accidents overseas and is currently looking at the impact of Brexit on such accidents. Rachel is a regular author of industry updates and authored the chapter on Jurisdiction and Applicable Law in Kennedys Claims Handling Law and Practice. She is joint co-ordinator of Kennedys Working Group on the insurance and liability implications of autonomous vehicles. Rachel is also editor of the Encyclopaedia of Health and Safety at Work, updates and revises Croner’s annual text on Health and Safety at Work
Dave is Mentor’s Head of Media Training. His extensive career in broadcasting spans almost 30 years. He has coached members of major public and private sector organisations, as well as the UK Armed Forces and NATO around the world, for the last five years. He is respected for his inspiring training, which is supportive and concentrates on fast learning development.
Dave’s career began in commercial radio around the UK, going on to BBC News, where he was a correspondent at BBC Radio 5 Live and Radio 1 Newsbeat. He has been a TV presenter, reporter and producer at ITN in London, GMTV, (ITV Breakfast), ITV News, (Westcountry / Wales) and HTV West.
Dave was one of GMTV’s senior producers for a decade, covering major international, domestic, political and entertainment stories, including undercover investigations, war reporting and features production. He produced coverage for both 9/11 and London’s 7/7 attacks.
He still broadcasts as a pundit on BBC Radio and is a visiting lecturer in journalism and media at several UK universities.
As Director of Risk Consulting in Drum Cussac, Matt brings to bear his extensive experience in project leadership, communication, operations planning and risk management services. Matt is responsible for operational doctrine and the tactical deployment of risk consultancy expertise, account management, human resourcing, project management and quality control; in support of Drum Cussac’s Fortune 500 and Blue Chip clients who operate in complex, emerging markets.
Immediately prior to joining Drum Cussac Matt was responsible for planning and delivery of security support within the London Olympic Park and Village project. He held a pivotal role in the design, procurement, implementation and management of the operational security plan at a key, iconic venue associated with the London 2012 Games.
Before moving into corporate security Matt spent 16 operationally focussed years in the British Army culminating in overseeing planning for Task Force Helmand. He was instrumental in the delivery of the ‘Transition to Afghan’ policy and situational awareness of all on-going tactical operations, which in turn helped shape the Enduring Campaign Plan. Matt was awarded Joint Commander’s Commendation and an MBE for outstanding achievements during this period.
Dr Michael Drayton is a business and clinical psychologist and an expert in workplace mental health. Mike’s clients include: Sony, Novartis, Cathay Pacific Airways, the Cabinet Office and the Northern Ireland Assembly. Mike was educated at LSE, the University of Birmingham and the University of Oxford (Saïd Business School).
Anupama Pradhan is the Head of Training at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. As a trainer, Anupama has been conducting Women’s Safety Awareness and Self Defence Training on behalf of MitKat for the past two and a half years. Some of the valuable clients that she has conducted training for include Vodafone, Canon, Siemens, Bloomberg, Intuit, JP Morgan, Honeywell, TCS, Citibank, Sanofi, BNY Mellon, Alembic, Sears, Jardine Lloyd Thompson and HSBC.
With a Masters in Science and a degree in Education, Anupama has behind her 10 years of experience as an educator. She is also a certified trainer from the Dale Carnegie Institute, India and a certified NLP Practitioner from NFNLP, USA.
Being the daughter and wife of Army Officers, she has travelled the length and breadth of India and has a wide perspective and understanding of the cultural aspects of the country. This aids her in helping women, both Indian and Expats, understand the threats and take appropriate precautions.
Anupama is an effective communicator and has hosted a number of events and meets, including quiz competitions and live commentaries for horse riding shows and polo matches. A fitness enthusiast, she has trekked extensively.
Kate Nowlan is Chief Executive of CiC, a leading Employee Assistance Programme based in London. She is a psychotherapist and has been involved in hands on trauma support and training programmes in the Middle East, Africa, Asia, North & South America and Europe and has a particular interest in supporting those who have been exposed to cumulative trauma in the course of their working lives. She works with organisations across the sectors, supporting employees who travel before and after their assignments delivering workshops on managing stress, avoiding burnout and building resilience.
Kate is a past President of the EAEF (Employee Assistance European Forum) and Fellow of the Royal Society of Arts.
James Brandon is Director of Geo-Political Intelligence at Stirling Assynt. He joined the company in early 2016 as Head of Security and Political Risk having previously worked for various political and security risk consulting firms; including Control Risks, Maplecroft, and IHS Janes. Earlier in his career, James worked for various U.S. and U.K. think-tanks on security-related issues, focusing on Islamist violence. He has also worked as a journalist for Bloomberg, al-Jazeera and the BBC, covering political, security and financial issues from around the Middle East, Europe and parts of Africa. He has lived and worked in a range of countries, including Iraq, Yemen, Qatar and Singapore, and has been widely quoted in the international media. He has an M.A. in Near and Middle Eastern Studies from the School of Oriental and African Studies (SOAS).
Born in Pretoria, South Africa; grew up in Johannesburg having attended boarding school in the Natal Midlands. Iain has now been living in England since the late 90’s.
At the age of 18, Iain was plucked from his comfortable life pretending to be a student studying public relations and summoned into the South African Defense Force. Little did Iain know that as a result of Conscription he had found his calling. Iain went on to Commission into the infantry where his first command was a horse mounted platoon of men.
Iain then spotted an opportunity to join the British Army where he again served as an Infantry and then Cavalry Officer for a number of years. Her Majesty facilitated Iain’s quest for adventure by sending him to an assortment of exotic locations such as Canada, Kosovo, Spain, Germany, Kuwait and Iraq to name a few. Iain still serves as a Reservist with the British Army.
After leaving the Regular Army, Iain spent a number of years in Iraq working with organisations such as USAID and the Iraqi Electoral Commission. From the comforts of Mesopotamia, Iain went on to manage a food security programme for USAID in Afghanistan. Most of his work was concentrated in the rural areas away from the influences of Kabul.
Before ending up in India, Iain enjoyed seeing Libya just after the revolution and Sierra Leone before the outbreak of Ebola conducting assessments on behalf of private business and the European Union. Iain then made Mumbai his home for the next four and a half years heading up the security and risk mitigation for that region. Inclusive of India, Iain looked after Nepal, Bhutan, Bangladesh, Myanmar and Shri Lanka.
Having recently been promoted, Iain now covers Africa, Europe, Middle East and Asia.
Iain has a catch phrase “turning people into ambassadors of India.” He believes in approaching the environment with enthusiasm and turning what could be a negative situation into something positive. Mitigating Risk is how Iain enjoys success.
Fiona Gill has specialised in Health and Safety for over 15 years and is recognised by the legal directories as an expert in this field. She advises on a range of regulatory matters including health and safety, environmental law, trading standards, product liability and recall.
She defends criminal proceedings by the enforcement agencies including the HSE, CPS, the Environment Agency and local authorities. She also works with clients to develop bespoke health and safety policies, and procedures for investigating serious incidents in the workplace.
Fiona has been involved in cases such as the Gerrards Cross Tunnel collapse, the Heathrow Tunnel collapse, and the Albright and Wilson Avonmouth explosion.
Examples of recent work:
Representing the company in a prosecution by the HSE following an incident involving a driver who was seriously injured while unloading roof trusses;
An investigation by the HSE following a serious incident at a large construction site;
Prosecution following the removal of asbestos by third party contractors from a number of Woolworths stores;
Representing the company in an investigation by the Environment Agency following a major diesel oil spill at a distribution centre;
Advising an international fashion retailer on regulatory risks in the UK, developing health and safety policies and procedures for training staff;
Advisor to a number of trade associations on regulatory matters.
Fiona is included in the 2010 editions of the Legal 500 and Chambers: “Fiona Gill is highly recommended for her negotiation skills. She has an immense knowledge of this developing area of the law and can put over ideas clearly and succinctly.”
Brittany currently works as the Senior Manager at GardaWorld’s Crisis Response Division where she is responsible for kidnap for ransom response, operational support, intelligence gathering, travel security and business development. Prior to joining GardaWorld, Brittany was a threat intelligence analyst at Bank of America Merrill Lynch. Brittany also previously worked with the World Bank in East Africa, as a risk consultant and Asia business development manager for AKE Group and as an underwriter with AIG in NYC and Hong Kong. She has worked as a consultant for the Overseas Development Institute, the International Institute for Strategic Studies and for the Office of the Prime Minister of Uganda. Brittany has spoken on security issues at events in Kenya, Korea, Japan, Germany, the United Kingdom and the United States. Her professional analysis on security and kidnap for ransom has been published in The Korea Times, The Japan Times, The South China Morning Post, The Australian and The Pioneer among others. She has an MA and an MSc in International Relations from the University of St Andrews and the London School of Economics (LSE) respectively. Brittany sits on the London executive committee for the US Overseas Security Advisory Council (OSAC) and is a Fellow at the Project for the Study of the 21st Century.
When families experience traumatic situations, it is not uncommon for their lives to unravel. My great passion is ensuring support and practical guidance to those families going through this experience. I help companies prepare to support their employees and families during these difficult times.
I am a former UK Police Officer, with twenty years service. For the majority of this time, I was a trained Family Liaison Officer and Coordinator, working on a range of different deployments including fatal helicopter crashes, kidnappings in sub-Sahara Africa, terrorist attacks, and murders and deaths of expatriates.
Now with Petrofac Training in Aberdeen, I work with a variety of oil and gas related companies, training and exercising them in their response to a variety of incidents which may befall that industry. My specialist area is in the support to the people affected by the incident and am keen to assist companies to be prepared for the difficult task of supporting bereaved and traumatised families. I have carried out this type of training in the UK, North and Central America, sub-Sahara Africa, Middle East and Far East.
Sean provides leadership to a highly skilled team of security advisors, analysts and regional security directors who deliver operational security and crisis management for our 46,000 people working in nearly 100 countries.
Sean’s previous roles in World Vision include working as the Regional Security Director in the Latin America & Caribbean region based in Panama and Strategic Analyst based in New Zealand. Sean was also an analyst for the New Zealand Police and Department of Internal Affairs, worked in policing and investigations in the UK and was a Criminal Investigator in the US Marines.
Sean’s educational background includes holding a Master of Strategic Studies degree from Victoria University Wellington, a bachelor of Criminology & Criminal Justice from the University of Maryland and he is currently studying for his Doctor of Security Risk Management at the University of Portsmouth.
Anna oversees Control Risks’ analysis of political, operational, security and integrity issues in Europe and the CIS. She manages the overall content and analysis provided by the Europe team, including overseeing bespoke consulting projects for clients operating across Russia and the CIS region. Recent projects that Anna has managed or worked on include:
• A comprehensive threat assessment of Russia for an Asian ministry of foreign affairs.
• A market-entry analysis of the agriculture sector in Russia for a company considering a new investment.
• A comprehensive assessment of the political, operational and integrity risks to a major European pipeline.
• Identification and analysis of future influencers and stakeholders in Russia’s oil and gas industry for an international hydrocarbons company.
Prior to joining Control Risks Anna was a senior analyst at the Economist Intelligence Unit (EIU) in London. During her ten years at the EIU she wrote and edited reports on many of the countries of the CIS producing five-year political and macroeconomic forecasts, as well as analysis of political, operational and sovereign risk, for these countries. Since joining Control Risks Anna has made frequent trips to the region to support clients on project engagements. She regularly comments in the media on regional developments.
Anna has an Honours degree in Modern Languages from Cambridge University, and in 2008 completed a Graduate Diploma in Economics with merit at Birkbeck. She speaks Russian and French.
Simon Chelton spent over 30 years in the Royal Navy as a Logistics Officer in ships and submarines. He also qualified as a Japanese interpreter and spent 6 years in country, including 4 years as Defence Attache between 2003 and 2007. On leaving the Navy in 2009, he was Vice President for Corporate and Business Development North East Asia in BAE Systems, and was involved in the creation of new industrial relationships and connections, in support of a strategic initiative to work more closely with Japan.
In 2012, he founded CCL International, working with UK and Japanese defence companies on collaborative projects, visiting Japan several times a year. He is also, since 2013, an Associate Fellow of the Royal United Services Institute (RUSI) based in London, with a focus on Japanese defence and defence industrial policy.
David joined Raleigh International as Director of Safety and International Operation Support in early 2014, contributing extensive experience in INGO safety and security for volunteer based organisations. His career in development started in 1996 as a VSO volunteer in China; and he later managed VSO’s education and disability programmes in The Gambia, before becoming their Country Director. He joined the INGO security world as VSO’s first Safety and Security Advisor in 2007, supporting over 40 country programmes for VSO and Cuso International; Raleigh now also chairs the UK INGO Security Focal Point network. He gained a master’s degree in international development with the Open University, and for the last five years has also been the director of a small risk analysis consultancy, DH Clamp Consulting, which specialises in (but does not restrict itself to) analysis of the conflict in Syria.
Daniel is passionate about technology and has spent his career in leading technology companies. Daniel is currently part of the team setting up Uber for Business, Uber’s Enterprise service, in EMEA. Prior to Uber Daniel worked at LinkedIn, Tesla and Disney World.
Before joining the private sector in 2010, Chris spent 20 years in the British Army, where he served as a Major in the Infantry and with the United Kingdom Special Forces (UKSF). His military experience includes operational tours of Northern Ireland, Iraq and Afghanistan. As a member of UKSF, he gained extensive experience in commanding counter-terrorism operations, specifically the planning and delivery of covert intelligence gathering missions. Chris also has considerable experience in training, liaising, advising and operating alongside host nation forces and other government departments in hostile and emerging environments.
Since joining Drum Cussac’s Operations team, Chris has worked on a variety of security risk projects for global clients. He was the lead planner and coordinator for the Information, Travel and Response team for three years, which included the Arab Spring of 2011, and has planned and delivered successful evacuations and re-entries in over 20 countries for numerous international clients. Chris was then promoted to Director of Operations for both onshore and offshore delivery of risk and response teams and the maritime security business. His focus has consistently been to work with clients to identify, mitigate and manage their operational risk exposure.
In his role as Chief Operating Officer, Chris is now responsible for the end-to-end delivery of the Drum Cussac service proposition and is a member of the Drum Cussac Group Board.
Alastair Homan is a solicitor specialising in personal injury claims.
Alastair has experience in EL, PL, product, disease and international claims.
He acts for a wide range of insurer clients.
He has represented clients successfully in the Court of Appeal: Gray v (1) Fire Alarm Fabrication Services Limited, (2) E. H. Humphries (Norton) Limited (3) Thistle Hotels Plc. (2006); and Falcongate Freight Management Limited v Zurich Financial Services Limited.
Alastair has a particular interest in international claims and acted in two reported cases: Williams v Mapfre Empresas Compañía de Seguros y Reaseguros, S.A. (2014) and Keefe v (1) Mapfre Empresas Compañía de Seguros y Reaseguros, S.A. & (2) Hoteles Piñero Canarias SL.
Alastair has been qualified since 2000.
Nick is a Senior Consultant within Control Risks’ Crisis and Security Consulting department. Nick joined Control Risks’ 24hr security operations centre (CR24) as a consultant in 2006 and subsequently worked as the Operations Manager for Control Risks’ Special Projects Team.
Nick specialises in leading multi-disciplinary teams from Control Risks in the areas of:
♦ Complex problem solving in sensitive situations
♦ Crisis management training and exercise development
♦ Security advice in high threat situations
Nick leads Control Risks’ private client engagements and has provided advice to; ultra-high net worth individuals, heads of state and foreign royalty. Nick advises CEOs and board-level executives of major pharmaceutical, oil and gas companies and others under threat from direct action and state-sponsored espionage.
Nick delivers crisis management training that has included:
♦ Preparation and delivery of a national level, crisis management exercise for a Middle Eastern government seeking to secure critical national infrastructure from terrorist threats.
♦ Crisis management input to a national pandemic response effort as part of a multi-national/multi agency consortium.
Prior to studying for his MBA, Nick served as a British Army Officer (Royal Engineers) in Hong Kong and Nepal with the Queen’s Gurkha Engineers and holds various qualifications in practical military and policing skills.
Nick has a BA in Politics and International Relations from the University of Kent at Canterbury and an MBA from Cranfield School of Management.
Fred Keeling is the Eastern Hemisphere Security Director for Wood Group, an international energy services company, where he started in 2013 focusing exclusively on Africa. Prior roles have focused on Travel Security, Crisis Management, security consulting, and three years as the Senior Operations Manager for Europe and Africa at Control Risks. Fred has lived, travelled and worked in over sixty countries worldwide, and spent extensive periods of time leading groups in austere, remote or hostile environments. He is a member of the Royal Geographical Society and the Royal United Services Institute, and retains an interest in expedition medicine and remote emergency care. Fred is a former British Army Officer and served in Iraq and Afghanistan.