Travel Safety Conference Protecting Travelling Workers and Expats Abroad
Duty of care, as it relates to travel safety and risk mitigation is now a widely used expression, embedded in the literature of a burgeoning travel security industry which has arisen from a dramatic shift in the corporate travel risk landscape. With global threat levels involving terrorism, extreme weather, civil wars and other geopolitical factors remaining high, your employees’ awareness and perception of risk has been heightened, as has their understanding of the safe work environment their employers are legally required to provide. Case law from around the world illustrates how employees are effectively demonstrating in court the travel safety negligence of their employers when they sue them following an incident.
When employees work across borders, duty of care involves risk management beyond the usual health and safety requirements of a familiar environment. As workforces become globally mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent levels of adoption around the globe.
How an organisation has prepared for and responded to an incident overseas affecting one or several of their employees, can ultimately mean the difference between life and death, not to mention the fallout from lawsuits, reputational loss and in some jurisdictions, criminal charges and prison sentences for directors.
By attending this conference, delegates will be able to hear some of the leading initiatives from corporates and NGOs on how they mitigate risks to their employees and then assess whether their own in-house travel and risk procedures are fit for purpuse and resonating with their workforce. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers and that they are meeting their Duty of Care requirements. The conference will provide an excellent opportunity to network with peers, hear about some of the leading initiatives from companies who are doing it well, swap ideas and best practice and meet face to face the providers who are offering solutions in this area.
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Who should attend?
Anyone responsible for the security, health & safety and wellbeing of employees, contractors, sub contractors and volunteers while they are overseas will find the event especially useful as will those professionals with an interest in duty of care and limiting employee exposure to risk, particularly those involved in the areas of;
Corporate & Physical Security Professionals
C Suite and Senior HR executives
Health & Safety Managers
Global Mobility Professionals
Relocation Management/Residential Real Estate
Legal (in-house & private practice)
Occupational Health and Medical Directors
Risk Management & Insurance
Operational Security & Intelligence
Assistance and Rescue
Join the Discussion
Are you simply putting in the measures to protect your company legally or are you proactively protecting your travelling workforce? What is the difference?
Rogue booking and bleisure – are companies allowing Millennials to reshape their internal travel procedures to the extent that the company no longer satisfies its duty of care owed to travelling employees? How might this shape up in the court rooms following an incident overseas where corporate liability is suddenly thrust into the limelight?
What impact is the latest case law having on decisions in court?
How do business travellers demonstrate travel safety negligence in court when they litigate their employers following an incident?
How are expats and their families unintentionally running afoul of foreign laws?
Is the threat of reputational risk sufficiently hitting home with C-Suites when it relates to travelling employees?
Screening third parties – do you know who you are working with?
Using public Wi-Fi with business devices – why are the majority or companies still struggling to implement policies which prohibit its use?
How should you determine what your company’s limits of acceptable behaviour are regarding cyberspace and the accountability of your employees for their own cyber security?
Are companies under estimating the impact of long-term overseas assignments on their expats’ mental health?
How must the traditional assistance industry evolve to meet changing travel patterns and risks?
What resources should companies make available to the family of an employee in the event of a serious incident abroad?
How do you determine whether your assignee’s family life is sufficiently robust to weather the transition of an overseas assignment?
For information, please contact Caroline Fuller at firstname.lastname@example.org Tel +44 (0) 797 4406673
DAY ONE PROGRAMME
08.55 Welcome from the Chair
Session One – The Current Landscape
09.05 Defining Duty Of Care In The Context Of Travel Risk Management
• Are you simply putting in the measures to protect your company legally or are you proactively protecting your travelling workforce? What is the difference?
• Going beyond duty of care in your global security programme
• Singapore as a host to foreign workers, expats and the Duty of care owed
• Duty of care owed to locals employed by foreign nationals
• Sifting through the plethora of duty of care solution providers – is your procurement department buying the products and services you actually need?
• The Singapore Declaration and its implications for supporting the health, safety and security risk prevention principles in businessrelated travel.
09.30 Risk Update – Current And Future Threat Landscape
• Overview of the real and perceived risks facing business travellers in the next 12 months
• Security and medical stats from 2018 – what was predicted and what was not?
• Every day risks and why these top the bill
• Terrorist groups competing for notoriety
• Kidnapping and vehicle hijack
• Meteorological and environmental threats
• Street crime and assault – where are the hotspots
• Aviation and airport security
• Implications of Brexit, The Trump presidency and geopolitical factors on travel security
Session Two – Traveller Profiles and Behaviour
09.55 Traveller Profiles And Data Protection
• How can employers best support their gay staff and managers to make informed choices about working abroad
• How do you account for the specific needs of female business travellers without treating them differently?
• Gender differences in thinking about personal safety abroad
• Issues around employee privacy, information disclosure and storage
• Managing the travelling employee with a long-term health condition
• Traveller stress and the impact on health conditions
• Gender and age differences in behaviour, risk tolerance and travel associated disease.
10.30 PANEL SESSION – Corporate Behaviour, Millennial Mindsets And Compliance Challenges
• Rogue booking and bleisure – are companies allowing Millennials to reshape their internal travel procedures to the extent that the company no longer satisfies its duty of care owed to travelling employees?
• Why is non-compliance still an issue if it is not part of any employees remit to explore their own travel options?
• Flexibility and open-booking – how might this shape up in the court rooms following an incident overseas where corporate liability is suddenly thrust into the limelight?
• Does non-compliance have any consequence for the offender?
• Refusal to adhere to policy-what is the employer recourse?
Session Three – Legal
11.20 Understanding The Legal Concept Of Duty Of Care
As an employer, do you fully understand the scope of your liability risk as to your business travellers or expatriates who are injured or killed while working overseas?
This session aims to shed light on common questions, to clarify areas of confusion and to dispel common myths.
• The fine line between moral and legal obligations
• How law of the land and caselaw are guiding decisions in courts
• How do business travellers demonstrate travel safety negligence in court when they litigate their employers following an incident?
• What is reasonably practiceable and how does the onus of proving this differ from one country to another?
• What approach should employers take to reduce their liability exposure to uncapped personal injury claims?
• How might an injured business traveller or expat implicate cross border choice-oflaw?
• How enforceable are employee-signed election of remedies?
11.45 Dealing With A Serious Incident Abroad When Your Employee Commits A Crime
• Investigating an incident overseas
12.10 Managing Misconduct Overseas – How Expats And Their Families Unintentionally Run Afoul Of Foreign Laws
• Expat complacence over local laws and regulations
• Segregation of expats exacerbating ignorance of moral boundaries
• Keeping current and informed as to changing local cultural laws
• Due diligence in providing legal assistance on a global basis
• Special concerns over alcohol and drug related offenses
12.45 PANEL SESSION – Behavioural Risk – How Do You Influence Change In Your Travellers Behaviour And Attitudes? Can The Decisions Travellers Choose To Make Be Altered?
• Challenges around alcohol and business drinking cultures
Session Four – Training
14.10 Developing A Defensible Travel Safety Programme Which Caters For Individual Needs
• Communicating risks to your globally mobile workforce
• Updating existing policies to resonate with today’s workforce
• The challenges for a multinational in implementing a robust programme with consistent standards across a global business.
• Zoning out to too many non-targeted push alerts and notifications
• How do you conduct a gap analysis to determine your company’s key areas of exposure?
• Treating senior level management differently overseas? What are the challenges around unifying your policies across the board?
14.35 Using Business Continuity Principles And Mythologies To Add To Informed Risk Decision-Making And Materiality – What Is Materiality And How Does It Relate To Obtaining Informed Consent From Your Travellers?
15.05 PANEL SESSION – Situational Awareness – Are Companies Putting Sufficient Resources Into Educating Employees How To React Should They Be Caught Up In An Incident Overseas?
Session Five – Handling Threats and Risk Mitigation
15.55 Dealing With Sexual Harassment And Assault Overseas
• The social understanding in openly heteronormative, patriarchal and machismo societies.
• Picking your battles-caution around elevating a minor incident in public.
• What is appropriate and acceptable?
• Alcohol consumption – how might your drinking choices be viewed by the host country?
• Acknowledging laws, prejudices, societal assumptions and stereotypes around sexual orientation and gender presentation.
• Dealing with serious sexual assault.
• Understanding how to take action and when to involve local law enforcement.
• Seeking justice abroad.
• The invasive procedures which local law in force meant may submit victims to.
• Handling sexual harassment from co-workers overseas
16.20 Planning For An Evacuation – How Prepared Is Your Company?
• Managing risk in a fast moving context with limited reliable intelligence
• Accounting for your people and safeguarding your business interests
• Disruption to normal decision making processes
• Local nationals – has your company policy defined who is covered?
• Retaining the option to return and the goodwill of host government
16.45 Government Embassies And Consulates- What Can They Do To Assist And What Can They Not? Expectations Versus Reality
17.10 PANEL SESSION – Is The Threat Of Reputational Risk Sufficiently Hitting Home With C-Suites When It Relates To Travelling Employees?
17.35 Close Of Day One And Networking Drinks Reception
DAY TWO PROGRAMME (agenda subject to change) Thursday, 7th March, 2019
09.00 Welcome from the Chair
Session Six – Expat Vulnerability
09.10 Risk Assessing Housing And Neighbourhoods Overseas
• Carrying out a neighbourhood and housing security audit
• Inspecting expat homes for vulnerabilities
• Can the duty to risk assess overseas worksites be delegated to a third party?
• What is a dynamic risk assessment?
• The cost of not getting it right
09.35 High Risk Employees In High Risk Locations
• Kidnap and the perception of risk
• Educating high risk employees on their personal level of vulnerability
• Building awareness of the risks without creating paranoia
• Recognising and responding to changes in their risk profile
• High-risk speciality insurance
• Hardening their security posture
• To self drive or not?
10.00 A Kidnap And Ransom Incident – What Is Happening In The Background?
10.25 PANEL SESSION – Do Your Insurance Products Still Meet Your Risk Profile? How Are Insurance Industry Products Evolving To Meet A Changing Risk Landscape?
10.50 Screening Third Parties – Do You Know Who You Are Working With?
• Expectations towards local providers
• Vetting local providers (transportation, guarding, advisors, incident response)
• Pitfalls in the use of local providers with real life examples
• Recommendations for vetting and improving cooperation with local providers.
Session Seven – Cyber and Technology
Travelling With Company IT Equipment Abroad – Why The Old Rules No Longer Apply
• Social media protocol while travelling
• Nation State espionage increasing
• How cyber criminals sell the movement of your travelers to competitors
• Cyber attack and malicious extortion – how business travellers are targeted for proprietary and confidential information
• Ghost networks set up with similar names to hotels
• Using public Wi-Fi with business devices – why are the majority or companies still struggling to implement policies which prohibit its use?
• Charging of devices at airports and hotels – what are the risks?
• Best practice procedures for purging your laptops and devices.
• The legalities of data searches of electronic devices at airports
• Determining what your company’s limits of acceptable behaviour are regarding cyberspace and the accountability of your employees for their own cyber security.
• Stolen phones, laptops and tablets – limiting the impact.
12.15 What Current And Emerging Travel Tracking Technology Can Assist Organisations During A Crisis?
• Understanding your corporate appetite for tracking employees- what is mandatory, optional and off limits?
• Issues around legitimately implementing a tracking system
• Predicting Traveler needs through artificial intelligence and chat bots
• Capability of the latest apps and platforms.
• Tracking devices-can you get hacked and tracked by criminals or is this a myth?
• What technology is available where there is no cellular or standard telephony service?
• Are travellers and companies vulnerable to becoming over reliant on the assurances that technology provides?
Security Risks Faced By Travellers In Hotels
• Is advice changing in terms of using landmark venues and what should organisations be cautious of?
• Accessibility and privacy for guests versus a growing concern over lack of screening venue occupants
• The appeal of soft targets with a multi national element
• Using guest rooms as a control centre
• Does your preferred hotel chain subcontract its security-what are the implications?
• Full high definition surveillance, facial detection and video analytics software-is this set to become commonplace?
• The risks posed by chambermaids and unencrypted devices-is this a significant threat and where is it happening?
Session Eight – Health
14.00 Mental Health Issues For Travellers And Expats
• Are companies under estimating the impact of long-term overseas assignments on their expats mental health?
• Should companies be offering a coping mechanism ahead of postings?
• To what extent can employee assistance programmes and a virtual counselling services help?
14.25 Implementing A Well-Being Policy (Case Study)
• Why are work related health problems higher among business travellers than their non travelling counterparts?
14.50 PANEL SESSION- Understanding The Response Process Used By Medical Assistance Providers In General And Remote Travel
• Regions without basic emergency services
• Case studies
• Occupational health risks in developed versus undeveloped countries
• How must the traditional assistance industry evolve to meet changing travel patterns and risks?
• Travel health risk management – issues around risk ownership with multiple stakeholders
15.20 PANEL SESSION – Duty Of Care Owed To Family Members
• What resources should companies make available to the family of an employee in the event of a serious incident abroad?
• Crisis communication, social media and the fast pace of online news-how should companies be guiding family members of an employee involved in a serious incident?
• The challenges faced by trailing spouses and children – what level of support should organisations be offering?
• Is your assignee’s family life sufficiently robust to weather the transition?
• The impact of effective organizational support on spouse adjustment
• Transition coaching for high risk locations
15.45 Closing Remarks by the Chair
15.55 Refreshments and Close of Conference
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