Understanding your Corporate Liability for Securing the Safety of Traveling Employees
Ensuring the safety of your expatriate workforce and traveling employees involves both workplace and domestic management. The traditional HR and corporate security functions extend far beyond the workplace in order to identify and analyze the foreseeable risks which an expat assignee or business traveler may be exposed to while on assignment. As workforces become more mobile, fulfilling duty of care can seem like a daunting task for employers which is made more challenging by the inconsistent standards across the globe. The balance between having reasonable processes in place to protect staff overseas and conducting business in an efficient and profitable manner can sometimes be difficult.
Supported by Bill de Blasio, Mayor of New York
Depending on the host country, an expat assignee or business traveler may face considerably more serious health and safety risks than they would at home…and the variety and severity of threats facing them is escalating. It is not just in those parts of the world with weak security, governance and civil order where our employees could be at risk. As terrorist groups compete for notoriety, launching terror attacks around the world, in areas once perceived as safe havens, the security of our traveling workforces and overseas assignees is brought into sharp focus – as is the employer’s legal obligations to have in place measures to safeguard them. Criminals will attempt to capitalize on an expat’s lack of experience in a new country and if their employer has failed to adequately risk assess their employee’s new environment, they could be open to heavy fines. Additionally, a company’s image overseas or an employee’s nationality or perceived wealth could increase risks significantly. Click read more for agenda and who should attend Read more
Without a robust crisis management plan in place, the impact of such incidents can be exacerbated and if duty of care is not robustly demonstrated by employer or institution, then the repercussions can be colossal, resulting in law suits and loss of reputation. Yet workplace health and safety laws offer little guidance on the practical steps employers should take to protect staff traveling and living abroad so what should employers do to limit and contain their liability?
Day One of the conference will focus on creating an awareness and understanding of the risks posed to business travelers and their potential impact on both employees and an employer’s corporate liability. Delegates will be able to ensure they adequately understand the legal implications and liabilities of managing overseas workers, that they are doing everything practiceable to provide a safe work environment and that they are meeting their duty of care requirements.
Day Two of the conference will focus on the necessary levels of support organizations should be offering to expat assignees and their families in preparation for an overseas posting and how failure to adequately prepare can derail the assignment or land the employer in court…or both. The conference will provide an excellent opportunity to network with peers, swap ideas and best practice and meet face to face the technology providers who are offering solutions in this area.
Who should attend
Anyone responsible for the security, health & safety and wellbeing of employees, contractors, sub-contractors, volunteers and students while they are overseas will find the event especially useful as will those professionals with an interest in duty of care and limiting employee or student exposure to risk, particularly those involved in the areas of;
• Corporate & physical security professionals
• Operational Security & Intelligence
• Global Mobility Professional
• C Suite and Senior HR executives
• Business Continuity
• Health & safety
• Travel managers
• Risk management & insurance
• Relocation Management/Residential Real Estate
• Legal (inhouse & private practice)
• Business Continuity
• Operational security & intelligence
Wednesday October 26, 2016
8.15 Refreshments, registration and exhibition
9.00 Welcome from Iram Ganju, President, IKG Global Consultants
9.05 Welcome from the Chair
Session One: Welcome
9.10 KEYNOTE ADDRESS
What, me worry?
• How do you view the world…
• How does the world view you…
• Is there really a threat…
• Appropriate perceptions of threats…
• What, me worry…
Colonel Richard C. Jackson II, United States Marine Corps (Retired)
Session Two: Understanding ‘Duty of Care’ in the legal context
9.35 Understanding the legal concept of ‘duty of care’ and an employer’s obligations As an employer, do you fully understand the scope of your liability risk as to your US-based business travellers or expatriates who are injured or killed while working overseas? This session aims to shed light on common questions, to clarify areas of confusion and to dispel common myths.
• Outline of the legal context and obligations
• Being wise to local laws in the countries you operate in
• What proactive steps should an employer take to make an employee aware of the health risks in the area they are travelling to ?
• To what extent do organisations need to prove the employee’s understanding of their polices and procedures before allowing travel?
• Free-time on assignments – where do the boundaries of employer liability lie?
• Does the law recognize the responsibility of the individual to exercise certain actions to ensure their welfare?
• Informed consent and the right to withdraw
• What is an ‘assumption of risk waiver and are they upheld by courts?
• Breaches of care and contributory negligence
• Refusal to adhere to policy – what is the employer recourse?
• The control test and agency agreements
• When might contractual indemnity be required?
• Vicarious liability
Maribeth Minella, Executive Vice President, Human Resources and Corporate Counsel, World Travel Inc.
Robert P. Lewis, Partner, Baker & McKenzie LLP
10.10 What approach should employers take to reduce their liability exposure to uncapped personal injury claims?
• Workers Compensation V personal injury claims
• How far does the Workers Compensation exclusivity bar extend?
• How might an injured business traveller or expat implicate cross border choice-of-law?
• How enforceable are employee-signed election of remedies?
Donald C. Dowling, Partner, K&L Gates LLP
10.30 Managing misconduct overseas – how expats and their families unintentionally run afoul of foreign laws
• Expat complacence over local laws and regulations
• Segregation of expats exacerbating ignorance of moral boundaries
• Keeping current and informed as to changing local cultural laws
• Due diligence in providing legal assistance on a global basis
• Special concerns over alcohol and drug related offenses
Dick Atkins, Attorney, International Recoveries, LLC
11.20 Refreshment Break
Session Three: The Risks and the People
11.45 Overview of the real and perceived risks facing business travellers in the next 12 months
• Terrorist groups competing for notoriety
• How do IS’s current tactics threaten travellers?
• Impact of the migrant crisis and the EU on the security of for business travelers
• Kidnapping and vehicle hijack
• Cyber attack and malicious extortion – business travellers targeted for proprietary and confidential information
• Street crime and assault – where are the hotspots
• Natural disasters and extreme weather events
William Daly, Managing Director, Global Client Services, Control Risks
Matthew Bradley, Regional Security Director, Americas, International SOS
12.15 PANEL SESSION – Kidnap and the perception of risk – safeguarding your high risk employees in high risk locations
• Building awareness of the risks without creating paranoia
• Educating high risk employees on their personal level of vulnerability
• High-risk speciality insurance
• To self drive or not?
• Working in anti Western environments
• Detecting hostile surveillance and the build up to an attack
• Developing their overall situational awareness
Kenneth Burgess, Senior EAP, Leidos Health Services
Dave Mason, Head of Media Training, Mentor Consultancy
Session Four: Health
2.10 When your employees find themselves sick abroad
• Traveller stress and the impact on health conditions
• Best practice guidelines for the diabetic traveller
• Rare blood groups and transfusions – what you need to know
• Availability of prescription drugs / avoiding substandard and counterfeit drugs
• What are the trends in medical cases over the past year?
• The high risk of road traffic accidents and repatriation costs
• Which areas have the most limited healthcare facilities and infrastructure?
• Issues around mental health problems and gaps in insurance coverage
• Why is malaria eclipsed by the threat of Zika Virus or Ebola – what impact does this have on traveler perception?
• Healthcare risks to impats – the challenges of dealing with costs, insurance, and malpractice
• Risky behaviors – how do you prepare staff for the eventual fall out from engaging in them?
Suzanne Garber, CEO, Gauze
Session Five: Cyber Risks
3.05 The Cyber Threat Landscape
• Nation State espionage set to increase
• The ease with which cyber criminals can target business travelers
• Stealing company information to leverage against individuals and organisations
• How cyber criminals sell the movement of your travelers to competitors
John Rose, COO, iJET
3.35 Refreshment Break
4.00 Putting together robust policies which will protect you in court
• Risk assessing your business – what are your most likely worst case scenarios?
• Understanding adequate safety in the context of your company
• C Suite buy-in and risk ownership – who owns travel risk?
• How might travel policies differ for small, medium and large organisations? What does good look like for each?
• Developing a behavioural code of conduct for staff travelling overseas
• Stress testing your policies and procedures
Shelby Lemaire, Corporate Travel Manager, iRobot Corporation
4.25 Case study of a kidnap incident
• Why we went to cover war – the build up
• How quickly the incident unfolds
• You’re only as good as your ‘fixer’ / safety personnel
• Understanding the time frame
• Call-in process/agreed times for check-in calls
• What’s happening back at HQ while you’re missing
• The resolution
• Taking all reasonable steps as an employer – the checklist
Dave Mason, Head of Media Training, Mentor Consultancy
4.50 Planning for an evacuation – Stephanie Inglis case – Thailand to Edinburgh
• The traditional assistance industry’s focus
• What is the standard response time and why is it no longer relevant?
• Working during the French air traffic controller strikes
• The use of assistance company owned assets versus the best interests of the patient
• The unnecessary and astronomic over pricing of uninsured clients
• The need for ethical & sympathetic treatment of patients and their families over profit
• The ‘crowd funding’ dynamic
Ted Jones, CEO, Northcott Global Solutions
5.25 Close of Day One and Drinks Reception
Thursday October 27, 2016
8.30 Refreshments and exhibition
8.55 Welcome from the Chair
Session Seven: Living and Working Abroad
PART ONE: Safety and security considerations for expat workers and their families
9.05 Who is responsible for your flight risk management?
• Corporate responsibility when putting people on flights
• Is your flight risk management contracted to a qualified third party?
• Do you know what questions to ask a TRM to determine whether their choice of airlines and aviation service providers complies with recommended safety guidelines and best practice?
• Conducting an appropriate level of due diligence
Tracy Lamb B.A, M.B.A (Avn), Global RPAS Safety Manager, SGS HART Aviation
9.30 Risk assessing housing and neighborhoods overseas
• Carrying out a neighborhood and housing security audit
• Inspecting expat homes for vulnerabilities
• Can the duty to risk assess overseas worksites be delegated to a third party?
• What is a dynamic risk assessment?
• The cost of not getting it right
Mark Wolsey, Enterprise Security Leader, PwC
9.55 Executive Protection – The selection and use of private security providers
• Recognizing the exponential growth in information-based incidents
• Executive or brand protection?
• The skills and competencies of next generation protection professionals – what will get you hired in 2020?
Filippo Marino, Founder, Managing Partner, Tegumen, LLC, President, International Protective Security Board and former Director, Executive Protection, McDonald’s Corporation
10.20 Questions and discussion
10.30 Refreshment Break
10.55 KEYNOTE ADDRESS
Making the business case for getting internal funds and aligning internal supporters
Scott Hamilton, co-founder and CEO of NextWORKS Strategy™ and President, Executive Next Practices Institute (ENPI)
11.20 What issues do employers need to be mindful of when ensuring the safety and security of travelling staff and expat employees?
Part 1 – Safety/Security risks in India and mitigation measures
• Common safety/security risks in India
• Specific risks to expats living in urban centres
• Living in India – safeguards for expats
• Travel safety in India – risks and precautions
• Health and hygiene tips
• Risks and opportunities of doing business in India
Sushil Pradhan, Director, MitKat Advisory Services Pvt. Ltd.
11.55 Supporting gay, lesbian and bisexual staff on overseas assignments
• The experiences of gay people working worldwide
• How can employers best support their gay staff and managers to make informed choices about working abroad
• Supporting staff in-country
• Issues around employee privacy, information disclosure and storage
• Influencing workplace cultures abroad
• What are ‘best in class’ companies doing to ensure equal opportunities for their employees globally?
Kimberley Messer, Global LGBT/Diversity Business Development Executive, IBM Canada
12.20 PANEL SESSION Supporting the female professional on overseas assignment- how can companies develop programmes which fulfill their duty of care to female employees and dependents overseas?
• Gender equality – is it appropriate to treat women differently?
• Understanding the limitations of generic advice
• What are the key differences in the risk environment faced by women?
• Legal, cultural and religious restrictions
• Overcoming the host culture’s perception of female roles
• Guidance for women traveling to Muslim countries
• Dealing with unwanted attention
• Hotel/accommodation Safety issues
Moderated by Sally Glick, Principal & Chief Growth Strategist, Sobel & Co.
Robert P. Lewis, Partner, Baker & McKenzie LLP
Anupama Pradhan, Head of Training, MitKat Advisory Services Pvt Ltd.
Iram Ganju, President, IKG Global Consultants
Karen Robinson, President, The Kinnamon Group, Inc
2.00 The Duty of care owed to spouse and family
• Why the stress and mental challenges of global assignments cannot be overstated
• What should pre-departure programs for the employee and their families entail?
• Challenges posed by information overload and time constraints
• The impact of effective organizational support on spouse adjustment
• Transition coaching for high risk locations
• The impact of effective organizational support on spouse adjustment
• Is your assignee’s family life sufficiently robust to weather the transition?
Kenneth Burgess, Senior EAP, Leidos Health Services
2.25 PANEL SESSION – The Culture Shock – Tales from a destination management company
• Why cultural awareness will improve your operational success
• The absence of home country role models and the ‘group-think’ culture of many expat communities
• The cost of getting it wrong
• Tales of cultural ignorance and its impact on company, assignee and family
Kenneth Burgess, Senior EAP, Leidos Health Services
Iram Ganju, President, IKG Global Consultants
Dean Foster, President & Founder, DFA Intercultural Global Solutions
3.40 PANEL SESSION: The accidental expat and corporate violation
• The rise in popularity of the accidental expat
• Demand for import talent outpacing government quotas
• The lack of formal guidelines for managing frequent cross-border travelers
• Technology better enabling governments to scrutinise and prosecute companies for violating the laws
• Prosecution for labor law violations
• Immigration and visa violations
• Minimizing your assignees’ exposure to foreign and domestic tax liabilities
Justin D. Parsons, Lead Attorney, Erickson Immigration Group
Matthew J. Kelly Jr., Risk Consultant, AIG
Hiba M. Anver, Senior Attorney, Erickson Immigration Group
4.15 Chair’s Closing Remarks
4.40 Close of Conference
For information, please contact Caroline Fuller at firstname.lastname@example.org Tel +44 (0) 797 4406673
Tracy Lamb has 20 years of experience in commercial aviation with over 7000 flight hours as a commercial pilot including operating as an International Airline pilot (Boeing 737), Senior Flight Instructor, Charter Pilot and international Corporate Jet Pilot. She is also a Qualified Remote Pilot, and works closely within the commercial RPAS inspection environment Tracy is a specialist in aviation Human Factors, Crew Resource Management, Risk and Safety Management Systems and has spent years focusing her research on these factors in the application of Remotely Piloted Aircraft Systems (RPAS or drones), including delivering world class safety training courses which have been recognised as best in class.
Tracy contributes to the International Civil Aviation Organisation (ICAO) ‘RPAS Panel working group’ (WG7) and contributes as a board member on RPAS associations in Australia and Europe. As an ISO 9000:2008 lead auditor, she has conducted operational safety audits, inspections for manned, unmanned aircraft operators and maintenance organisations around the World.
Tracy holds awards for academic excellence from her research and qualifications in applied science (aviation), Masters Degree in business management, aviation human factors. In conjunction with RMIT University in Melbourne, Australia, Tracy remains active in research and development focusing on safety and risk management in all aspects of commercial aviation on a global scale.
Col Jackson enlisted in the Marine Corps from New Jersey in the Spring of 1982 after attending Cornell University. After Signals Intelligence training at Corry Station, Florida he was assigned to Company I, Marine Support Battalion, Naval Security Group Activity, Adak, Alaska. Accepted for the Enlisted Commissioning Education Program, he attended Officer Candidates School, The Basic School (TBS), and the Infantry Officers Course during 1986.
Col Jackson’s initial posting as a commissioned officer was to Kaneohe Marine Corps Air Station where he served as a Platoon Commander with Lima Company, the 81mm Mortar Platoon Commander, followed by Executive Officer of Weapons Company, all with 3d Battalion, 3d Marine Regiment. While assigned to 1st Marine Expeditionary Brigade, he also served as the Officer in Charge of the Brigade Tactics School.
His follow-on tour was at the Marine Corps Combat Development Command where initially he served as the Infantry Platoon Commander and then the Weapons Platoon Commander of Enlisted-Instructor Company at TBS. His final duty before attending the Amphibious Warfare School was as a Staff Platoon Commander for Alpha Company. While at Quantico he also served as aide-de-camp for the Commanding General, Training and Education Command.
Col Jackson’s next three assignments were as the Commanding Officer of “Suicide Charley”, 1st Battalion, 7th Marines, and of Headquarters Company, 7th Marines; followed by duty as the commanding officer of Recruiting Station Kansas City.
Upon completion of the Army’s Command and General Staff College in 2001, Col Jackson was serving as the Senior Advisor to the 1st Brigade, Royal Saudi Marine Forces and Eastern Fleet, Jubail, Saudi Arabia when 9/11 occurred.
Col Jackson was next assigned to the Navy Warfare Development Command in Newport, Rhode Island as an Action Officer in the Doctrine Department. During this tour he also served as an Individual Augment at Camp Blue Diamond, Ramadi, Iraq as the Director, and then Assistant Director of the Iraqi Security Force Cell, G-3, 1st Marine Division.
While at Newport, Col Jackson attended Top Level School at the Naval War College (NWC). Following the NWC he assumed command of the Marine Corps’ Anti-Terrorism Battalion, 2d Marine Division.
Thereafter, he served as the Assistant Chief of Staff, United States Africa Command, Stuttgart, Germany followed by a tour as the Commanding Officer, Officer Candidates School in Quantico, Virginia.
He recently completed a 2-year tour as Chief of Staff for Marine Forces Central Command (Forward) deployed to Bahrain in the Persian Gulf, followed by a 2-year tour as an Assistant Professor instructing Defense Strategy, Acquisition and Resourcing at the Eisenhower School for National Security and Resource Strategy of the National War College.
His last assignment was as the Chief, Marine Forces Division, United States Military Training Mission, Kingdom of Saudi Arabia, advising the Royal Saudi Naval Forces – Marine Forces and Navy Special Forces in the manning, training, and equipping of their forces.
He retired after 34 years of service.
Colonel Jackson is married to his high school sweetheart, the former Theresa Ward. They have four children, Caitlin, Leigh Anne, ‘Becca, and Bo, and son-in-law Jon.
Maribeth L. Minella is World Travel, Inc.’s EVP and Corporate Counsel. She oversees the company’s Legal and Human Resources departments; she is also the company’s chief compliance officer. Prior to joining World Travel, Inc. Maribeth was an associate with the law firm Young Conaway Stargatt & Taylor, LLP (Wilmington, Delaware). Maribeth’s primary practice areas were employment law, complex civil ligation, commercial litigation, and corporate bankruptcy. She maintains membership with the Pennsylvania and Delaware bars and is a graduate of Boston University (J.D.), Northeastern University (M.S.) and Lafayette College (B.A.). Maribeth is a native of Chester County, Pennsylvania who is active in civic and charitable pursuits.
Robert P. Lewis, a member of the Firm’s Global Employment Practice Group, is listed in the 2006, 2007, 2008 and 2009 editions of the New York Super Lawyers. He practices mainly in the areas of international and domestic employment law, including litigation, counseling, arbitration and alternative dispute resolution, as well as international litigation and arbitration. Mr. Lewis also serves as co-chair of the New York office’s Pro Bono and Community Service Committee, and has long been involved in pro bono and community service activities. He is a member and former co-chair of the New York State Bar Association’s Subcommittee on International Employment and Labor Law and the American Bar Association’s International Law Section.
Don concentrates his practice on outbound international employment law as part of the firm’s Global Employer Solutions team. He advises multinational headquarters on cross-border employment law compliance, for example:
• Global codes of conduct, whistleblowers hotlines, employee handbooks, HR policies and workplace safety codes
• International restructurings, reductions-in-force and “change projects”
• International compensation and benefits offerings
• Global HR information systems and data privacy law compliance
• Employment law matters in cross-border mergers, acquisitions and outsourcings
• Globally-aligning individual employment agreements, restrictive covenants and employee intellectual property assignments
• International internal investigations and cross-border HR compliance audits
• Employing staff in new foreign countries and engaging overseas independent contractors
• Cross-border collective representation, overseas works council consultations and cross-border employee representative strategies
• Expatriate structuring, expatriate dismissals and expatriate duty of care
Dick Atkins, owner of Dick Atkins, Esq. is an attorney from Philadelphia who specializes in assisting companies and individuals on legal issues in foreign countries. He is an owner of International Recoveries, LLC and lectures at travel insurance conventions. He is on the Board of Directors for the United States Travel Insurance Association.
In the Dec. 2003 / Jan. 2004 edition of National Geographic Adventure Magazine, Mr. Atkins is referred to as “the Houdini of fast escapes from international prisons.”
Mr. Atkins also represents several travel assistance companies. “Say a travel insurance company has spent money on an auto accident claim filed by an insured traveler where somebody else caused the injury,” says Atkins, “my company International Recoveries, LLC helps the insurance company recoup their money”.
“We also help the individual try to get compensation for pain and suffering or money for loss of work, etc., which the insurance company would not cover,” said Atkins.
Atkins has literally been bailing out North Americans and North American Corporations abroad since over 30 Years. He also represents foreign nationals on U.S. soil. U.S. Embassies, U.S. Insurance and other large corporate entities.
Suzanne Garber is the CEO of Gauze, the world’s largest database of hospitals outside the United States whose mission is to inform and connect the hundreds of millions of international travelers who find themselves sick abroad. She is also the author of SAFETY NETwork: A Tale of Ten Truths of Executive Networking, Executive Producer of the documentary, “GAUZE: Unraveling Global Healthcare,” and Adjunct Professor of Innovation and Entrepreneurship at Temple University in Philadelphia, PA.
Suzanne Garber speaks with authority, compassion, and humor about her experiences as entrepreneur, corporate executive and filmmaker. Suzanne has been featured in the NY Times, USA Today, US News & World Report, and BusinessWeek, amongst others, and has spoken at dozens of international conferences focusing on risk mitigation, disaster recovery, medical and security networks, and globalization. She is a tri-lingual, dual US-EU citizen who has lived in 8 countries, traveled to 90+ nations plus all 7 continents, and holds a masters degree from the University of Pennsylvania and a Bachelor’s degree from Rutgers University.
William Daly serves as a Partner for Global Client Services and is head of the New York office.
Bill has developed personal protection programs for prominent individuals and supported corporate crisis management teams during real-life incidents. He has provided advice and liaison with law enforcement and government authorities. Bill has also served as corporate security leadership while managing outsourced corporate security programs and has worked with globally expanding organizations. An acclaimed expert in the field of international security, terrorism, law enforcement and investigative techniques, Bill is often featured in print and television media.
Highlights of his work include:
• Leading a large project team to assist a Fortune 100 company that was targeted by an international “special interest” group. The project included monitoring and analysis as well as mitigation/protection strategies for the corporation and its executives.
• Developing comprehensive benchmarking analysis for a major international restaurant chain which was examining the organizational structure and staffing levels of its corporate security organization.
• Providing executive-level management for a key personnel protection program of an international banking authority, including full-time embedded Control Risks protection personnel in over 10 locations globally.
• Providing expert security testimony during high-profile terrorism-related court cases.
Prior to joining Control Risks, Bill was a Managing Director at Kroll Associates, helping found their global Corporate Security Consulting practice. Prior to that, he oversaw Worldwide Security Systems and Operations at Merrill Lynch & Co as well as a major international bank. Bill had a first successful career with the Federal Bureau of Investigation, handling a variety of sensitive investigations such as the Samuel Bronfman Jr. kidnapping, bank robberies and terrorist bombings at Fraunces Tavern and LaGuardia Airport in New York.
Bill holds a Bachelor of Arts degree in Political Science from John Jay College and serves on the ASIS International Standards and Guidelines Commission.
As Regional Security Director, Americas for International SOS and Control Risks, Matthew is responsible for travel security assistance and assessments for all countries in the Western Hemisphere. Prior to joining International SOS, he was the Security Director for the largest mobile service provider in Honduras. Matthew spent 14 years with the CIA with overseas postings in Chile, Argentina and ultimately as Chief of Station Honduras. Matthew has a Bachelor of Science degree in electrical engineering and a Bachelor of Arts in Spanish literature from Rice University, Houston, Texas. Matthew also studied Spanish and Latin American history at the University of Chile in Santiago and has travelled extensively throughout Latin America.
John Rose is Chief Operating Officer at iJET International, Inc., a leading integrated risk management solutions provider, overseeing day-to-day global operations, including the company’s intelligence and response operations. John is co-chairmen of the Global Business Travel Association (GBTA) Risk Management Committee, active in the GBTA Foundation, GBTA Industry Advisory Council, RIMS, URMIA and recently was honored at the Baltimore SmartCEO organization at their Executive Management Awards. John brings over 25+ years of international business knowledge and is also a distinguished motivational speaker and subject matter expert on global risk mitigation and evacuations. Prior to joining iJET, John spent 15 years as the President of Travel Guard Assist, an AIG company. He also served as Program Director for the Department of Defense, including a four year deployment in Naples, Italy. Throughout his career, John has built a deep expertise in servicing complex logistics, which included risk management, security and cost containment. After majoring in Aerospace Engineering and playing college football at the University of Kansas, John served 6 years in the United States Marine Corps and has remained an active member of MENSA. Through his professional and military experience John has visited more than 136 countries/territories and lived on three continents.
Shelby LeMaire has over 20 years of experience developing and managing Global Corporate Travel Programs for both large and mid-size companies. The numerous programs she established were strongly focused on traveler safety and risk management. Notably, Shelby developed a Travel Risk Management (TRM) Program for iRobot. Her TRM Program is recognized by her industry peers as a best in class program. She spoke at several Global Business Travel Association conventions on the topic. She has been published in several industry journals and has given lectures for New England Business Travel Association, Cigna International and at several World Travel Symposiums. She was nominated for Travel Manager of the Year for BTN in 2013, and most recently her Travel Risk Management Program was recognized for excellence to the Forum for Expatriate Management.
Shelby has been a Board member for World Travel and currently sits on International SOS’s Board.
Dave is Mentor’s Head of Media Training. His extensive career in broadcasting spans almost 30 years. He has coached members of major public and private sector organisations, as well as the UK Armed Forces and NATO around the world, for the last five years. He is respected for his inspiring training, which is supportive and concentrates on fast learning development.
Dave’s career began in commercial radio around the UK, going on to BBC News, where he was a correspondent at BBC Radio 5 Live and Radio 1 Newsbeat. He has been a TV presenter, reporter and producer at ITN in London, GMTV, (ITV Breakfast), ITV News, (Westcountry / Wales) and HTV West.
Dave was one of GMTV’s senior producers for a decade, covering major international, domestic, political and entertainment stories, including undercover investigations, war reporting and features production. He produced coverage for both 9/11 and London’s 7/7 attacks.
He still broadcasts as a pundit on BBC Radio and is a visiting lecturer in journalism and media at several UK universities.
Following an International rowing career Ted joined the British army during which time he saw action in Macedonia, Kosovo, Kuwait, Iraq and Northern Ireland. On leaving the military he worked as a Kidnap & Ransom consultant specialising in Latin America and particularly Colombia, Venezuela and Brazil. After a spell as an insurance underwriter in Guernsey and a Lloyd’s broker in London he set up a medical evacuation company concentrating on the Iraq and Afghan markets.
Ted is now the Owner – CEO of Northcott Global Solutions Ltd (NGS) the worlds only specialist Political, Non-medical & Medical Evacuation company with offices in London, Shanghai and Nairobi. Clients cross the O&G, mining, banking, governmental, media and insurance sectors as well the wider corporate market. Since its formation NGS has developed an extraordinary reputation from the Arab Spring to the Japanese tsunami, from Mali to Algeria, from the Spanish riots to the DRC.
Mark has 35 years of security experience in the public and private sectors. Having held a commission in the Royal Marines for 25 years, he has seen commando service world wide, specialising in the planning and conduct of counter terrorist and intelligence operations.
On leaving the military, Mark held the Global Security Director’s position in Smiths Group, Cadbury and Phillip Morris International before joining PwC as their Global Security Operations Leader.
In these roles, Mark was responsible for all aspects of corporate security, including the conduct of physical security assessments and the management of travel security programmes. He has spent a great deal of time recently in the higher risk and more remote locations , ensuring that appropriate travel risk assessments, plans and training programmes are in place for PwC staff and their clients when operating in such places eg Libya, Iraq, Yemen, Somalia and Afghanistan.
His range of experience in identifying and mitigating the security risks when operating in such places is unique.
He has a bachelors degree in Philosophy
Over the course of his 25-year international career, Filippo has developed, led or optimized executive protection programs, corporate intelligence operations, and risk mitigation efforts as both an adviser and functional leader for some of the world’s largest and most complex organizations. As a principal at Tegumen, LLC, he provides Protective Security and Enterprise Risk Intelligence consulting services for Fortune 500 clients. In his most recent corporate role, Filippo designed and directed Global Risk Intelligence & Executive Protection operations for the McDonald’s corporation. Filippo also led the brand’s initiatives and best practices in the areas of Workplace Violence Prevention, Crisis Management, and major events security, including Olympic Games and FIFA World Cup. He also served as a founding member and president of the International Protective Security Board, a non-profit organization promoting the advancement of protection professionals and the industry worldwide. His career started as an officer of the Italian Army, extended briefly to law enforcement, and centered largely on the private sector where he developed a number of guidelines and best practices for both security and intelligence practitioners. Filippo holds a Magna Cum Laude B. A. degree in Behavioral Science, and is a frequent speaker at industry events.
Scott Hamilton is a globally noted business leader in the area of board, executive and organizational performance from entrepreneurial ventures to the Fortune Global 500. Hamilton is the co-founder and CEO of NextWORKS Strategy™, a team of top industry thought leaders that assist companies turn strategy into unified, positive action. NextWORKS offers unique, “next practice” methods and programs to help boards, executive teams, individuals and their organizations (for profit and nonprofit) build the internal organizational capability needed to motivate, innovate, execute and sustain extraordinary results.
Scott’s industry leadership and results have been both broad and deep. He has led major corporations in executive roles and as a trusted advisor to companies such as Parsons (Engineering Services), Worley (Engineering), McDonald’s (Manufacturing and Distribution Suppliers), Nestle USA (Food and Distribution divisions), Bergen Brunswig (Healthcare- Distribution), Aramark (Hospital Management), AlliedSignal and DirecTV (Telecommunications and technology), among many others. His client programs have included strategic execution planning, large-scale change efforts, organizational design, leadership team building, merger and acquisition/integration teams, employer brand building, customer alignment and in-house executive development programs.
He is on the executive committee for several non-profits such as the (Medical) Device Alliance and is the author of the upcoming 2016 book “Your Next Breakthrough Idea”.
Lieutenant Colonel Sushil Pradhan (retd) is the Director for Consultancy and Services at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. During his 22 years of military experience, Sushil handled a variety of combat, instructional, staff and multi-national assignments. He was decorated for gallantry in Counter-Terrorist operations; and has served extensively in the Himalayan high-altitudes and in deserts. He has been a combat trainer in armored warfare and fighting vehicles. A former member of the UN Peacekeeping Mission in Sierra Leone, he is also a qualified trainer for international UN peacekeepers. As a senior consultant with MitKat, he has extensive expertise in evolving risk management strategies in difficult geographies specific to India, South Asia, Africa and distressed regions of West Asia. Sushil has successfully provided customized solutions to a variety of companies including Bloomberg, Bank of America, Boeing, Caterpillar, GE, Google, IKEA, Standard Chartered Bank, JP Morgan, Siemens, Monsanto, Unilever and Vodafone amongst others. Sushil is a regular contributor to professional Security and Armed Forces Journals; and speaker in several influential security forums such as OSAC & ASIS (Middle East). His Information Services business vertical currently creates the daily India Risk Tracker, accompanied by Weekly and Monthly Forecast, the Annual India Risk Review; in addition to other special event advisories and post-event analyses. As a crisis management/security consultant, Sushil offers a variety of risk assessment and management services to organizations; with the primary focus to de-risk business and optimize operational efficiency in high-risk environments.
Kimberley Messer is IBM’s Business Development Executive for Workforce Diversity and LGBT Markets for Canada and the United States. She advises customers on how to leverage workforce diversity and human capital to improve workforce effectiveness, foster collaboration and stimulate innovation. She is the chair of IBM Canada’s LGBT business resource group, and is a member of Pride at Work Canada’s National Women’s Committee responsible for establishing a national mentoring program. She is passionate about mentorship and growing new talent, and as such, she remains an active supporter of IBM’s internship programs, hiring and recruitment activities across Canada and the United States. Prior to this role, Kimberley spent 15 years with the IBM Toronto Software Lab, where she managed software development teams across various disciplines.
Sally Glick is a Principal of the Firm and the Chief Growth Strategist at Sobel & Co. In that role she is responsible for the development and implementation of the firm’s branding, marketing communications and business development strategies. A leader in her field, Glick was named Accounting Marketer of the Year for 2003, was listed on Accounting Today’s list of Top 100 Most Influential People in Accounting for 2004, 2005 and 2006, had the honor of being the first non-CPA woman to appear on the cover of Practical Accountant and in 2007 was inducted into the Association for Accounting Marketing’s Hall of Fame. She was also recently listed on the CPA Practice Advisor’s 2014 List of Most Powerful Women in Accounting.
Sally was selected as one of NJBIZ’s “Top 50 Women in Business” in 2008. In January 2010 she was named as the Garden State Foundation’s Woman of the Year – Professional Services category and in May 2011 she was honored as a Woman of Distinction by the Boy Scouts for Northern New Jersey. The YWCA of Essex and West Hudson also named her a woman of distinction. Sally was honored by Tri-County Scholarship Fund in March and was the Legacy Award Honoree for Friendship and Community Leadership at the April 2014 Gala presented by the William Paterson University Foundation. In May 2014 she was Co-Chair the Garden State Go Red for Women annual fund raising luncheon and served as the chair of the Tri-County Scholarship Fund annual luncheon in March 2015 where she was previously honored.
Sally serves on local and national boards including being the President of the NJ chapter of the Association of Corporate Growth. She is a board member and Chair of the B2B Council for Commerce and Industry Association of New Jersey. She serves on the Morris County Chamber of Commerce Members’ Council and their nonprofit committee where she co-chairs their annual nonprofit conference. She is on the nonprofit conference advisory board for Investors Bank. She is a member of the board of the Visiting Nurses of Northern NJ and also of the Center for Nonprofits. She is on the Fairleigh Dickinson Center of Excellence Advisory Board and an instructor within their NFP Center for Excellence certificate program.
Sally Glick earned her undergraduate degree from Northwestern University in Evanston, Illinois where she was given the Alumni Merit Award in 2008 and her MBA from The Lake Forest Graduate School of Business Management in Lake Forest, Illinois.
There is a relatively small segment of women entrepreneurs in the global business ecosystem; individuals who are able to build relationships, trust and rapport with almost anyone, and then are able to broker relationships, make connections between people, creating partnerships and alliance and motivating forward momentum to get things done.
Iram Ganju, a result-driven Founder and president of IKG Global Consultants leads a full-service global relocation firm. More than seven years of Ms. Ganju’s fifteen years of entrepreneurial experience has been in leading a Global Mobility enterprises which is inclusive of Relocation Services/Destination Services, Global payroll Management, vendor assessment, and Global leadership development with regional headquarter offices in Singapore, UK, and USA.
IKG Global Consultants, established in 2007 delivers Comprehensive global mobility solutions. Recently in 2016, IKG Global has added the much needed component, Cross-Border Preparedness plan services to its family of global services. This new service will help Global companies develop a robust preparedness plan for the employees and their families.
Ms. Ganju is an active member of the National Advisory Council; US Pan Asian American Chamber of Commerce, Global Ambassador 10kSA a Breast Cancer Awareness initiative by Princess Reema Bint Bandar AlSaud. She is a member of various professional women organizations in the tri-state.
Ms. Ganju resides in Allendale, NJ with her husband where they raised four children. She is an avid blogger at the Huffington Post for past three years. Her hobbies include Oil Painting, Zumba Dancing, cooking, yoga and meditation plays a vital role in the daily routine.
Ms. Robinson is the founding principal and CEO of The Kinnamon Group, Inc., a diversified financial services company availing private, public, and not-for-profit clients an array of Loss Mitigation, Risk Management and web-enabled applications. Founded in 1990, Kinnamon has developed a diversified portfolio of financial solutions for clients, with an emphasis on the recovery of stranded receivables. Kinnamon has developed a core competency by providing financing and programmatic remediation to the Institutional/Commercial Real Estate, Healthcare, and Social Service and Utilities markets.
Between 1985 and 2002, Ms. Robinson provided investment banking services as a Vice President with William E. Simon & Sons Municipal Securities, Inc., Van Kampen Merritt, a then subsidiary of Xerox Financial Services, and PHN Capital Funding of Atlanta, Georgia. During her tenure with Van Kampen Merritt, Ms. Robinson was instrumental in the development of the firm’s National Health Care Finance Division. For a decade prior to entering the investment banking field, Ms. Robinson held a variety of senior public policy positions in health care, housing and public administration.
Ms. Robinson held a senior administrative position with Congressman James J. Florio of the 1st District of New Jersey during the 99th Congress. During the 98th Congress, Ms. Robinson served as legislative staff to the late United States Senator John Heinz of Pennsylvania on both the U.S. Senate Finance and Banking Committees. She also served as Chief of Staff to the Mayor, and Deputy Director of Housing and Community Development for the City of Camden, New Jersey.
Ms. Robinson is a retired White House Staff Advance consultant, serving the Carter and Clinton Administrations. Additionally, she has provided logistic support to numerous public officials on domestic and international trips, inclusive of Nelson Mandela’s first trip to the United States in 1990.
In November of 2013, Ms. Robinson joined ERIC – Equity Research and Innovation Center at the Yale School of Medicine as a Senior Advisor charged with assisting in the development and formal launch of the Center in 2014.
In August of 2009 Ms. Robinson produced on behalf of the Kennedy Family Office, the US Capital Farewell to US Senator Edward M. Kennedy prior to his interment at Arlington National Cemetery. Ms. Robinson holds an undergraduate degree in Education and a graduate degree in Public Administration (Finance) from Fairleigh Dickinson University in New Jersey.
Anupama Pradhan is the Head of Training at MitKat Advisory Services, a premium risk management consultancy that operates in South Asia and is based in India. As a trainer, Anupama has been conducting Women’s Safety Awareness and Self Defence Training on behalf of MitKat for the past two and a half years. Some of the valuable clients that she has conducted training for include Vodafone, Canon, Siemens, Bloomberg, Intuit, JP Morgan, Honeywell, TCS, Citibank, Sanofi, BNY Mellon, Alembic, Sears, Jardine Lloyd Thompson and HSBC.
With a Masters in Science and a degree in Education, Anupama has behind her 10 years of experience as an educator. She is also a certified trainer from the Dale Carnegie Institute, India and a certified NLP Practitioner from NFNLP, USA.
Being the daughter and wife of Army Officers, she has travelled the length and breadth of India and has a wide perspective and understanding of the cultural aspects of the country. This aids her in helping women, both Indian and Expats, understand the threats and take appropriate precautions.
Anupama is an effective communicator and has hosted a number of events and meets, including quiz competitions and live commentaries for horse riding shows and polo matches. A fitness enthusiast, she has trekked extensively.
Justin D. Parsons is the Managing Attorney for the firm’s immigrant visa practice group. Justin has been practicing immigration law for 11+ years – both in New York and Washington, D.C. While well versed in non-immigrant visa processing, his current practice focuses on PERM, I-140s, I-485s, and I-9 worksite compliance issues. He has been quoted in the San Francisco Chronicle and lectured on immigration law topics at George Washington University School of Law, George Mason School of Law, and the City University of New York. Justin earned his Bachelor of Arts degree from Sarah Lawrence College and his Juris Doctor degree from Brooklyn Law School.
A mental health professional and Manager of Leidos ExpatGPS Services, Mr. Burgess received his undergraduate degree in pre-law from Kent State University and his graduate degree in Counseling Psychology from the University of Pittsburgh. He was the manager of EAP and behavioral healthcare services for three corporations: US Steel, Gulf Oil, and Alcoa, the Director of Mental Health Services for WellPoint Behavioral Health, San Diego, and started his own company, Solutions, Latin America in Sao Paulo, Brazil (1998 – 2006). Solutions was an EAP/Expatriate Support service providing programming for US, Latin American, and European companies doing work throughout Latin America and the Caribbean. It was recently purchased by Humana. From 2009 – 2012, Mr. Burgess lived/worked in Russia and provided expat support services through Corporate Health, Russia, a behavioral healthcare company operated and co-owned by three US/Russian partners. Ken has worked in more than 100 countries and lived/worked as an expatriate in Brazil, Australia, and Russia. You will find more on Mr. Burgess on LinkedIn, at:
As president of DFA Intercultural Global Solutions, New York, Dean Foster conducts cross-cultural training worldwide and consults on intercultural business issues with most Fortune 1000 companies around the globe.
For over twenty years, Dean has played a major role in the development of the intercultural training field: formerly he was founder and Managing Director of Berlitz Cross-Cultural Worldwide, Vice President GMAC/Windham Intercultural, and founder of Cross-Cultural Consulting Associates, New York. Dean is a frequent guest on CNN, CNBC and other TV and radio shows, and keynotes at major international professional conferences. Interviewed in major publications, such as Newsweek Magazine, the New York Times, USA Today and others, Dean is also a frequent Guest lecturer at Harvard Business School, New York University, Columbia University Graduate School of Business, and other educational organizations.
Dean has written many articles, as well as the four-part Global Etiquette Guide book series (John Wiley & Sons), which includes The Global Etiquette Guide to Europe, the Global Etiquette Guide to Asia, the Global Etiquette Guide to Latin America, and the Global Etiquette Guide to Africa and the Middle East, and the book, Bargaining Across Borders (McGraw-Hill),which the American Library Association voted as one of the top ten business books of 1994.
Dean is a Contributing Editor for National Geographic Traveler, writing the CultureWise monthly column, Contributing Editor for American Express Executive Travel Magazine, and Senior Contributing Editor for the International webpage of Monster.com. Dean is adjunct Professor at the American University, Intercultural Management Institute, Washington, D.C., and received his M.A. and is a PhD candidate in Sociology from the Graduate Faculty of the New School for Social Research, New York City. Dean has won numerous industry awards, including the prestigious Lifetime Achievement Award from The Forum for Expatriate Management, and induction into the Worldwide Employee Relocation Council Hall of Fame.
Matt Kelly is a Risk Consultant with AIG’s Liability & Financial Lines Risk Consulting. He works internally and with clients to address existing and emerging loss drivers and potential claim scenarios. He analyzes issues across the spectrum of liability risk exposures that businesses encounter – product liability, premises liability, general negligence, and the health, safety & security of employees and the public. His goal is to assess apparent and latent exposure areas and identify practical solutions for AIG’s insureds.
Prior to joining AIG, Mr. Kelly practiced law for 10 years in the Metro New York area. He focused on general liability defense, including product liability litigation, and commercial litigation. Admitted to the bars of New York, New Jersey and Connecticut, he has a B.A. from Boston College and earned his J.D. cum laude from Brooklyn Law School.
Hiba M. Anver is a Senior Attorney on the Immigrant Visa Team of Erickson Immigration Group. She has practiced for over 8 years, and focuses primarily on the employment-based green card process. Hiba has extensive experience in all aspects of PERM, I-140s, and I-485s. She also advises Fortune 500 companies on the immigration-related impact of mergers/acquisitions and other forms of corporate restructuring. She is a frequent speaker on employment-based immigration topics, and has lectured on immigration law at George Washington University School of Law and the University of Texas at Arlington. Her past experience includes Appeals/Oral Argument before the Fifth Court of Appeals.